Jim Butler Chevrolet - Service Center

My review is on the Service Department. Raymond was our service attendant. He has a tendency to disregard multiple messages. Also is unconcerned with reaching out to anyone. Very Poor Comm Raymond was our service attendant. He has a tendency to disregard multiple messages. Also is unconcerned with reaching out to anyone. Very Poor Communication. They had our car for 2 weeks and refused to do what we knew needed to be done to fix it. Told us to come get it they would not be doing any other work to it. More

The service reps are great all the time. The problem is the mechanics. You get an oil change, they don’t wipe off there grease finger prints off the hood and grill. They don’t reset your oil The problem is the mechanics. You get an oil change, they don’t wipe off there grease finger prints off the hood and grill. They don’t reset your oil life. They don’t reset the fuel filter life. It’s a lot of small things that add up to it all for me. When your bill is over 400$ and you see all these things when you pick your vehicle up is disappointing. More

Had $1400 in scheduled and recommended maintenance completed on my 2021 Silverado 2500. The center cap was left off a wheel. The CEL came on due to an oil cap being left in my shutter inlet. My auto completed on my 2021 Silverado 2500. The center cap was left off a wheel. The CEL came on due to an oil cap being left in my shutter inlet. My auto 4x4 is no longer working. I have called multiple times and had to leave so many messages for each issue just to get them resolved. I am still waiting on a loaner to be able to have my 4x4 looked at. I'm concerned this is causing long term damage to my transfer case and differentials since they were all serviced together. I have lost all faith in the service department at Jim Butler. It's clear the technician made mistakes, but this should be resolved in a timely manner. And I should not have to make multiple calls over multiple days to get updates and to get this corrected. I am very disappointed in the length of time it takes to get calls back from Dalton. I just want my truck to be in the same or better condition than it was when I took it in for service. Left a message for Service Manager Chuck on 8.20 and didn't receive a call back. Called and left another message on 8.21. I can't understand why I am not able to get a response to correct this problem. I dropped the truck off for service in Auto 4x4 and it no longer works since I had service performed. More

Came in for a free oil change from purchasing a new car. While on the phone to make the appointment, we were asked if we wanted tire rotation, answer was no. I show up for the oil change, and the tire rotat While on the phone to make the appointment, we were asked if we wanted tire rotation, answer was no. I show up for the oil change, and the tire rotation was supposed to be done, they want to charge me $89 for this Service that I did not want. Then she went on and on and on about what a good deal it was. That was a total turn off to wanting to return for service at your location. Also, you’re waiting room stinks having the TV turned on to a channel you cannot change or turn off that stupid ridiculous Another reason we will not be returning for service at your location More

Always a great experience with acknowledgeable staff and co- workers. Very honest and dependable staff. Kim is the BEST!! co- workers. Very honest and dependable staff. Kim is the BEST!! More

Great service from everyone especially our salesman, Brian R. This is the 3rd car we have bought from him and have also sent folks to him. He is great! Brian R. This is the 3rd car we have bought from him and have also sent folks to him. He is great! More

Always great service never disappointed. I was glad to be able to use my reward points on this last service. I was glad to be able to use my reward points on this last service. More

I only went to Jim butler to get an oil change. They were very fast and really nice. They were very fast and really nice. More

So helpful to us when our car broke down on a cross country trip. Personnel went above expectations. country trip. Personnel went above expectations. More

Mr car was under warranty when they made my appointment, it was 4 days out of warranty when they got it in. I was expected to pay! I won't go to this dealer again it was 4 days out of warranty when they got it in. I was expected to pay! I won't go to this dealer again More