Jim Butler Chevrolet - Service Center

Butler service team is always extraordinary and helpful to me. Just not sure why I received this notice since I have not had service done there for awhile. Thank you for being there for me. to me. Just not sure why I received this notice since I have not had service done there for awhile. Thank you for being there for me. More

The only thing I would change is to have them slow down. They tried to check me in and get me out of there as quickly as possible without communicating the process. I tried to ask a question but it seemed t They tried to check me in and get me out of there as quickly as possible without communicating the process. I tried to ask a question but it seemed to have been skipped over in an attempt to check me in faster. Other than that everything went great More

Jacob Clinton Salesman Did an outstanding Job getting Us ready and explained in detail every step of the car buying experience. ready and explained in detail every step of the car buying experience. More

I’ve had many past issues with the service department and my vehicle; however this time it was positive! So I wanted to share… thank you for doing better, also it was a pleasant experience through each perso my vehicle; however this time it was positive! So I wanted to share… thank you for doing better, also it was a pleasant experience through each person I dealt with including Mr. David who insured I made it to and from home safely while my car was being serviced 😊 More

Made an appointment to have a tire replaced. Service center ordered the wrong size which extended my stay by 6 hours. I left a message with the manager requesting a discount for the inconvenienc Service center ordered the wrong size which extended my stay by 6 hours. I left a message with the manager requesting a discount for the inconvenience and was not given a call back. More

Service Department is very good. Service Advisor, Kim Hausmnn is extremely customer-oriented and competent.. I just wish the service wasn't so expensive. I hope the workers are be Service Advisor, Kim Hausmnn is extremely customer-oriented and competent.. I just wish the service wasn't so expensive. I hope the workers are benefiting. More

Jim Butler Chevrolet always takes care of me and my car quickly and at a fair price. quickly and at a fair price. More

Dropped care off on a Thursday morning. By Tuesday morning it still hadn’t been in the shop to diagnose the issue. I get a business being busy but what’s the point of setting an appointment By Tuesday morning it still hadn’t been in the shop to diagnose the issue. I get a business being busy but what’s the point of setting an appointment for service if you have to wait for your appointment then wait days again to actually have it looked at More

I think it was a five star service I was well pleased and I appreciate everything you all done so thank you so much I appreciate everything you all done so thank you so much More

I am normally a very patient person, I have a ride to Jim Butler Chevrolet at 9:30 AM for a 10 AM appointment for an oil change and omissions test. I made an appointment at least a week ahead of time and Jim Butler Chevrolet at 9:30 AM for a 10 AM appointment for an oil change and omissions test. I made an appointment at least a week ahead of time and ordered special oil and filter for my Maserati Levante 2022. I specifically asked if they were sure they could change the oil in this car and get that special oil and filter and they said yes no problem they would have it here when I got here. I didn’t leave the dealership till almost 5 PM. The oil and filter were not there when I arrived, then, once they started with the oil for hours into my appointment, they didn’t have the correct gasket which caused another delay. If it weren’t for Kim in Service, who was an absolute doll actually got me a nail appointment while I waited , since I was going to miss mine that I made at another salon. Even when I got back from the nail salon, I had to wait another hour. I was at your dealership 7 1/2 hours which is way too long will it could’ve been avoided. Like I said, you should pack him on the back for keeping me nice and calm. I should also give a shout out to Brian, who chauffeured me back-and-forth from the nail salon. He was very attentive, and very kind to do so. More