Jim Butler Chevrolet - Service Center

Fast, friendly, courteous and professional. Service always delivered as expected kept up to date an any recalls. Service always delivered as expected kept up to date an any recalls. More

I had a whole series of problems with my brand new 2024 Corvette C8 Z07, and the service department struggled to fix the issues. After taking it back and forth multiple times, (I had it in and out of the Corvette C8 Z07, and the service department struggled to fix the issues. After taking it back and forth multiple times, (I had it in and out of there at least 5 times, they would say that the car was fixed, and nothing was fixed... and then having my brand new $160,000 car for more than 5 weeks total,) In addition, it was a very frustrating buying experience from the salesperson who lied to me during the initial sale (I was adamant about not installing Onstar in my name on the vehicle because at the time, Onstar was reporting all driving activity to Lexis Nexis. The salesman told me that I HAD to install Onstar onto the car and in my name, or else his dealership wouldn't get credit for the sale of the vehicle through GM, so it was mandatory. He later admitted to me that wasn't true after I found out the truth online and called him out on it. Come to find out, that was so that he could get a bonus from Onstar, NOT so that the dealership would get credit for the sale of the vehicle.). The service department couldn't get the multiple issues fixed that were there from the factory, but each time I would pick it up (after driving 45 minutes from my house to the dealership, getting a ride back home each time) they would say it was fixed and it wasn't. One time I picked it up from service and it was so ridiculously filthy that it looked like it had been driven through a mud pit. Before I dropped it off that time, I'd just spent $7500 getting the car installed with full PPF and ceramic coating, so it was fully detailed and completely spotless when I dropped it off there. The GM got involved after I was finally so irritated that I shared my frustration with him, and he was top notch, which is the only reason I'm giving my experience a 2 star instead of a 1 star. And yet still mutliple issues with the car never got fixed from the service department, even after he got involved. I was on the waiting list for this car for 3.5 years, and it's the most I've ever spent on a vehicle in my entire life. It was also the worst buying experience I've ever had, and I've bought many many cars during my 50 years on this earth. So it was disappointing to say the least. I finally gave up on Jim Butler Chevrolet and took it to Elco Chevrolet in Ballwin, MO. instead. The mechanic Elco knew what he was doing and had every issue resolved in less than two hours, and that's not an exaggeration. 5 weeks of painful experience with Jim Butler resolved in two hours. More

Very proficient and professional business that meets or exceeds their commitments. I was very pleased with my interaction. exceeds their commitments. I was very pleased with my interaction. More

The fix seems fine, but when I made the appointment for warranty work I was not told it would be 2-3 days before they would look at it. Not sure the point of an appointment. I spoke with two reps and the warranty work I was not told it would be 2-3 days before they would look at it. Not sure the point of an appointment. I spoke with two reps and the lead time was was never mentioned until the day after night dropping the vehicle. I was told GM would cover a loaner, but no loaners available. Had the car for 1.5 weeks and never got a call for a loaner. Be prepared that any diagnosis I was told later is 2-3 day lead time before they look at it. More

Service department is horrible and they are very annoying anybody that’s looking for a new vehicle go see Tony at sunset ford anybody that’s looking for a new vehicle go see Tony at sunset ford More

Tyler was great to deal with and was helpful in finding the right Tahoe and 2500HD truck!’ the right Tahoe and 2500HD truck!’ More

As I wrote in my first review, you kept my car for over a month and one of the problems I reported was not solved. Not dimension you keep asking me to fill out the surveys. This is the third request! once a month and one of the problems I reported was not solved. Not dimension you keep asking me to fill out the surveys. This is the third request! once again communication is not good in and out of Jim Butler Chevrolet. More

This was my first time using Butler Chevrolet’s service department. I was greeted with kindness and professionalism, from the time I arrived to the time I came back to pick up my vehicle. Thank you Butler department. I was greeted with kindness and professionalism, from the time I arrived to the time I came back to pick up my vehicle. Thank you Butler Chevrolet for taking care of me and my vehicle. More

Takes advantage of certain people. Found out they didn’t inspect my vehicle when I bought it. Took it back for inspection they passed with bad ball joints and tire wear. I found out 2 Found out they didn’t inspect my vehicle when I bought it. Took it back for inspection they passed with bad ball joints and tire wear. I found out 2 and half months later when i tried to get it serviced. Took it back they denied everything. They made my keys and parts of my interior stink on purpose. More

I purchased the vehicle online and had it delivered to me. There was a problem (keyless remote not working). This should have been discovered at the final inspection prior to delivery (An error message d me. There was a problem (keyless remote not working). This should have been discovered at the final inspection prior to delivery (An error message displays every time the truck starts). This will require a return to my local dealership to be fixed and who has time to do that! Disappointed. More