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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,167 Reviews

4,167 Reviews of Jim Butler Chevrolet - Service Center

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August 29, 2024

My truck was dropped off for fuel pressure regulator malfunctioning clearly a warranty issue and dealer stated I had contaminated fuel After charging me $1500 to not fix the problem More

by littlebear_151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

August 28, 2024

They r great to work with! Would definitely go back again for another purchase or send someone else! More

by LYNN.BRADLEY000
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Wow, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!

August 28, 2024

Kayla was very helpful in explaining the process. The wait time was adequate for the service required. Everyone was very courteous. More

by Klearkoat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Aug 31, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

August 28, 2024

Service representative was outstanding. Service technician left a lot to be desired. In my opinion the tech did not do a thorough job to begin with. More

by appelconsultingllc
Service Time
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss how we could have done better, please reach out to our service manager directly at 314-274-1687.

August 26, 2024

Made an appointment two weeks ahead of time. It took over three hours to get a service. That should take about 20 minutes. It normally takes 2 hours for this service. Which is very long for a sc More

by clwhitaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not pointing this at anyone person
Aug 31, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that this happened during your visit. I will be sure to speak with the service manager regarding your concerns. For future reference, your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there, your vehicle waits for the next appropriate service technician. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

August 26, 2024

Took too long to get fixed part of problem was warranty company rest was dealerships fault More

by vincentfilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that this happened during your visit. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

August 24, 2024

Kim Hausman provides excellent customer service! You are very fortunate to have her as an employee. More

by cbrewer777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

August 24, 2024

When looking into getting a car and telling our sales gentleman what we needed and wanted and next day we saw and drove and bought it that night. First oil change went well. Little miscommunication betwe More

by k.wernle312009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan
Aug 31, 2024 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

Staff writer as very helpful and was able to get my oil change done quickly. I will be returning. More

by Rcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon!

August 23, 2024

Great experience purchasing truck. Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experienc More

by erick.d.pitchford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Oden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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