Jim Butler Chevrolet - Service Center

As I wrote in my first review, you kept my car for over a month and one of the problems I reported was not solved. Not dimension you keep asking me to fill out the surveys. This is the third request! once a month and one of the problems I reported was not solved. Not dimension you keep asking me to fill out the surveys. This is the third request! once again communication is not good in and out of Jim Butler Chevrolet. More

Awesome great experience Jacob Clinton gave outstanding service. Everything was explained perfectly great environment excellent service. Everything was explained perfectly great environment excellent More

I purchased the vehicle online and had it delivered to me. There was a problem (keyless remote not working). This should have been discovered at the final inspection prior to delivery (An error message d me. There was a problem (keyless remote not working). This should have been discovered at the final inspection prior to delivery (An error message displays every time the truck starts). This will require a return to my local dealership to be fixed and who has time to do that! Disappointed. More

Butler service team is always extraordinary and helpful to me. Just not sure why I received this notice since I have not had service done there for awhile. Thank you for being there for me. to me. Just not sure why I received this notice since I have not had service done there for awhile. Thank you for being there for me. More

Takes advantage of certain people. Found out they didn’t inspect my vehicle when I bought it. Took it back for inspection they passed with bad ball joints and tire wear. I found out 2 Found out they didn’t inspect my vehicle when I bought it. Took it back for inspection they passed with bad ball joints and tire wear. I found out 2 and half months later when i tried to get it serviced. Took it back they denied everything. They made my keys and parts of my interior stink on purpose. More

Jacob Clinton Salesman Did an outstanding Job getting Us ready and explained in detail every step of the car buying experience. ready and explained in detail every step of the car buying experience. More

So I reached out to the service manager after finally being able to get a hold of him after making multiple attempts to get a hold of him through his direct line the service advisor I’ve been dealing wit being able to get a hold of him after making multiple attempts to get a hold of him through his direct line the service advisor I’ve been dealing with and it took going through the call center to get a hold of him. We’ve been working on trying to find a solution to the issue that we’re having Jim Butler two years ago replace the transmission in my vehicle under extended warranty agreement and a half ago the vehicle started acting up again. We brought it in, and it was determined that the battery did not have enough cold cranking amps the under hood fuse block was not sending the proper voltages to the transmission which led to the body of the transmission getting fried after having all of that stuff replaced, the airbag light was on. Brought the vehicle back to Jim Butler because it was on the day. I picked it up from them, but I was not able to return it immediately because they had closed and I had to get home so my wife can get to work. But they determined it was an issue that they could not fix because it had to go to a Dodge or Chrysler dealership because it was going to require a specific scan tool to get into the system verify what they found and then update the programming. Well, if you don’t know, the under fuse block is also known as the TIP, which is a computer component of your vehicle and requires programming. With the programming on that does not communicate with the programming. It’s already in your vehicle on other components cause issues. When I talk to Chuck the service manager and explain the situation to him. Chuck tried stating he was told that the airbag light was on when I brought the vehicle to them originally, and they can prove that because when you bring your vehicle to plug a scan tool up to immediately and pull all of the data off of your vehicle. That’s cool if you did that then why is it not on any of the other invoices except for when I brought it back to you immediately after I picked it up as soon as I could get back in with you because of the labor holiday. I informed him at this point I no longer want them touching my vehicle and requested approval from them to take it to a Dodge or Chrysler dealership of my choice and they pay for any more service or repairs related to this. Chuck then indicated that they would only do so if it could be proven beyond reasonable doubt that this issue was caused by them I said well that’s not gonna be hard to prove also, if my vehicle is gonna be in the shop for an extended period of time again this time I’m getting a rental vehicle and I am not paying for it. That will also be paid for by Jim Butler. I have an appointment with Dave Taylor Chrysler Dodge Jeep and ram on Monday, September 23 for a diagnostic appointment. Hopefully it’s just as quick as plugging into the computer and updating the computers. More

The only thing I would change is to have them slow down. They tried to check me in and get me out of there as quickly as possible without communicating the process. I tried to ask a question but it seemed t They tried to check me in and get me out of there as quickly as possible without communicating the process. I tried to ask a question but it seemed to have been skipped over in an attempt to check me in faster. Other than that everything went great More

Just like before. Took the truck in and still having the same issues. They sent me back with my truck and all the parts are on backorder. This truck has been at the de Took the truck in and still having the same issues. They sent me back with my truck and all the parts are on backorder. This truck has been at the dealer more than I have owned it. They had me come pick the truck up the week before and didn't even get to put it in drive before issues came back. They closed my ticket and had the truck another week and does not show the day I actually picked it up. Having a lawyer lemon law it due to them being 0 help in that department. The rental department also put the wrong information (Another one with same name) where I have all his info so please be careful. I have this guys DOB, Address, License number. More

Service Department is very good. Service Advisor, Kim Hausmnn is extremely customer-oriented and competent.. I just wish the service wasn't so expensive. I hope the workers are be Service Advisor, Kim Hausmnn is extremely customer-oriented and competent.. I just wish the service wasn't so expensive. I hope the workers are benefiting. More