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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,124 Reviews

4,124 Reviews of Jim Butler Chevrolet - Service Center

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October 10, 2024

Service folks were great and nice waiting room. No 5th star, an oil change and tire rotation shouldn’t take two and a half hours. Seems like if you have an appointment an hour would be a stretch, More

by jclaymcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your visit wasn't properly explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan and expectations for your vehicle while it's in our care. From there, your vehicle waits in line for the next appropriate service technician. We have found this model to work best due to the volume of vehicles that check into our service department. We normally quote 90 mins to 2 hours for oil changes. It seems that on this day we were running behind. We hope that our efforts to improve are evident in future visits.

October 10, 2024

Bought a truck which was perfect, but changed my mind and came back the next day to purchase a different truck. Process was probably a pain, but the folks there didn’t show it, very happy with my purchase. More

by john.b.tucker84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Palmer
Oct 13, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

October 09, 2024

We bought two cars from there and where happy. We had to have work done on one and was not happy at all More

by Silly boo-boo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

October 09, 2024

Always very Professional. No real complaints. Thank You for your service. I would buy My next car here. More

by davidrcasey1677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 08, 2024

Friendly employees, takes a long time be prepared to wait, expensive, charges you a couple dollars to use a credit card More

by kathleen.lankford1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Rushit
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

October 08, 2024

Oil change at 230pm. Girl at the desk told me at 340pm that my truck was almost done. Finally left at 5pm. No explanation as why. More

by nbozada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t look for names, just left in hurry for soccer practice
Oct 13, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations and that your service was not properly explained to you. We normally quote 90 mins to 2 hours for our oil changes and tire rotations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

October 07, 2024

recently had to purchase a new vehcile. and there was a used truck that really caught my eye. the salesman was fantastic and took time to really explain all the features that my previous tr More

by derek.roman81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 07, 2024

I’m super picky about my truck. The service men and women were awesome and went out of their way to make sure I was happy and felt comfortable leaving it with them! They are very fr More

by scwest2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

October 07, 2024

My displeasure may have been due to staffing in the service department and/or training. More

by eichleranne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your concerns, please reach out to our service manager directly at 314-274-1687.

October 07, 2024

I work with Kayla for all of our service needs. She is professional and always takes care of us. More

by eric.needham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Oct 10, 2024 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

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