Jim Butler Chevrolet

Sold me a vehicle with the check engine light on, when I left the lot, they said it was just a sensor and to bring it back in when I had time. I took it in, got it a week later, the same day the engine ligh left the lot, they said it was just a sensor and to bring it back in when I had time. I took it in, got it a week later, the same day the engine light came back on and they’ve had my vehicle for going on almost 3 full weeks. More

Customer service was awesome, highly recommended from that standpoint. Truck still has issue after $650 spent, was told a slight noise was being made, first time I turned left it made the same popping that standpoint. Truck still has issue after $650 spent, was told a slight noise was being made, first time I turned left it made the same popping noise it was making over the radio. They also did some recall work and now my radio stops working just out of the blue. Totally confused how these issues could still be going on and you give the truck back to the customer More

Bryan always goes above and beyond and I truly appreciate Bob Schaefer in the financial dept . They both made my dreams come true of owning a brand new car. Bob Schaefer in the financial dept . They both made my dreams come true of owning a brand new car. More

Was not long in wait to get the car in for the first oil change and everything else they did. Being in the waiting room was nice, a TV to watch and other customers to speak with. change and everything else they did. Being in the waiting room was nice, a TV to watch and other customers to speak with. More

Good customer services . Best salesman I have encountered in years 💪 . Finance person was very helpful and made process easy. Best salesman I have encountered in years 💪 . Finance person was very helpful and made process easy. More

Very satisfied! Contacted as soon as my new car arrived. Made the process quick and easy! Contacted as soon as my new car arrived. Made the process quick and easy! More

4th vehicle I’ve bought from Robert he’s great salesman makes it very easy to go through the process makes it very easy to go through the process More

I always go to Jim Butler for service because they are great to work with. great to work with. More

This is my 2nd Chevy Equinox I bought here from Matt Vallee and he is so professional and very caring! I will only be buying my vehicles from Matt Vallee. Great service and great price I got again! High Vallee and he is so professional and very caring! I will only be buying my vehicles from Matt Vallee. Great service and great price I got again! Highly recommend this dealership and Matt! More

Chad the salesman was very knowledgeable and very sweet. I really enjoyed the process with him. He is young and seems like he is still learning but really helped the process. Chad was 5 stars all the way. I really enjoyed the process with him. He is young and seems like he is still learning but really helped the process. Chad was 5 stars all the way. Now to the bad....went in to meet with Stacey to finish the process. I definitely understand that he needs to explain the entire extended warranty information, I totally get it. I explained that I had no interest in an extended warranty at all. He kept explaining and I kept saying no thank you. Then pulls out examples of how much money it would cost if I didn't have it and again I said no thank you. Then he said well for $2.50 a day you could protect yourself. I being funny said, well if I have to spend $2.50 a day I would not be able to eat lunch, and he said, "Well then you probably shouldn't be buying this car!!!" I saw red...and my husband knew it and said, let's just go...we don't need to buy this car from them. I think Stacey realized then that he had messed up...and tried to back track. As I realized this guy was trying to add $4500 to my loan, my blood was boiling. I get it...its his job to sell them, but when someone says no multiple times, take that as an answer and DO NOT insult the person spending $26,000. That being said, I love my car, sucks that the lifetime power train warranty is only good if you get your car serviced there. I live in Troy IL and that's a bit far for an oil change. Chad did a great job of getting it all cleaned up and gassed up. I really appreciated that. It was a very long process 4 hours was way too long. More