Jim Butler Chevrolet

Disgusted. Wish I could say I was very pleased, but I'm not. When I complained about an issue that occurred, I felt like their person (Robin) tried intimidating Wish I could say I was very pleased, but I'm not. When I complained about an issue that occurred, I felt like their person (Robin) tried intimidating me. Of course it wasn't their fault, even though they are the only place I had taken my car for the issue. This car hadn't been driven 34,000 miles when it completely broke down, and I had purchased it brand new. I keep getting mail and emails and phone calls to bring my vehicle back and trade it in for a new car, even though I've told them I am not interested. I take this vehicle elsewhere for service now, and I keep getting notices that my vehicle is past due, to bring it in. Once they get your phone number and address, they don't stop using them, over and over again. I was told they were #1 in dealerships. I would hate to see what #10 did to their customers. Robin, you won't intimidate me again. More

The worst service you could imagine The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under warranty. It took 2 separate appointments, and many hours to get a 5 minute job done. The next appointment took 2 and 1/2 hours to get a simple oil change. The process of turning over the car, getting the mechanic to do the job, and then jumping through hoops to get your car back reminds you of the most insane way you could think of to make the task as complicated as possible. We are still waiting to get the car back for a week now because a sensor decided the stability system has a problem. First they promised to look at it the same day, but ran out of time. Then they said leave it for 3 more days and we could pick it up Thursday. Thursday came around, and still nothing. Today they finally got around to looking at it, and they will need to order a part. I've decided it will be much faster to drive 10 times farther to another dealer for future service. Jim Butler SUCKS! More

Poor Communication and Customer Service They have a poor communication and Customer service there. They gave me a car saying that I got finance with company . They told me to take the car ho They have a poor communication and Customer service there. They gave me a car saying that I got finance with company . They told me to take the car home for a week cause they had me waiting out there for 3-5 hours. So I took the car home and I had it for a week and then they turn around saying come back up they to sign my paper work cause thry had me finance with a company, so Im thinking I have the car about almost 3 weeks later they turn around and none of my paper work was right what I gave them no they where wrong everything was right what I gave them (NO THEY DIDN'T GET ME FINANCE WITH NO COMPANY THEY LIE TO ME) I WOULD NEVER EVER SEEN SOMEBODY OUT THERE TO GET A CAR. IF YOU TRYING TO GET A CAR WITH THEM DON'T GO CAUSE THEY WILL HAVE YOU ON A RUN AROUND NEVER EVER AGAIN DO BUSINESS WITH THEM EVER. I TRUST THEM WITH MY CREDIT, THIS COMPANY RAN MY CREDIT 5 OR TIMES THINKING I HAD A AUTO LOAN. THIS IS A WORST PLACE TO GET A CAR!!!! More

honesty and intelligence is hard to find on a car lot We were trying to pay cash for a 40-45K vehicle cash or financing it ourself-- we communicated directly and just got talked to in circles and never go We were trying to pay cash for a 40-45K vehicle cash or financing it ourself-- we communicated directly and just got talked to in circles and never got an answer on what the price is and what they would do to get our business today but rather what a great deal it would to be to spend 60-70K on a 2016 model. It's too bad bc they have a car we want to buy- but cars are commodities so we will just go else where. More

Ripoff finance department Salesman was nice but once the deal got to finance department it went bad. Rick Hagar was the finance guy that we dealt with. When you offer a 11.9% r Salesman was nice but once the deal got to finance department it went bad. Rick Hagar was the finance guy that we dealt with. When you offer a 11.9% rate to a customer with good credit are you really doing the best you can for the customer. Went to different dealer & got a 3.9% rate on same vehicle. Guess Rick had mortgage payment due & needed some extra cash. More

The service department leaves you in the dark. I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on the new vehicle I bought on August 5th and the service department didn't call me until August 27th to set up an appointment. Even if they were busy they could have called and told me it will be a while, but instead they leave you in the dark not knowing what is going on. More

Gave me what I wanted for my trade. They only offered me $1,800 for my trade at first, but I would not take that. They then gave me the $3,000 I wanted for my trade, so I bought the C They only offered me $1,800 for my trade at first, but I would not take that. They then gave me the $3,000 I wanted for my trade, so I bought the Chevrolet Trax. The sales agent was fine. He was not cocky or obnoxious. He was also apologetic for mistakes. More

THE FRIENDLIEST DEALERSHIP IN TOWN I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greet I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greeted abd welcomed there the entire time. I have to give TRENT an A plus. He just didn't try and give me a car he gave me what I wanted. It was not about a sale TRENT made it about me. We are buying another car in the next month. I already know where I will be going and who's my sales person. Thanks Jim Butler , TRENT and everyone for the wonderful experience. More

The service department is amazing Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process More

We play games s/b their motto Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for th Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#@^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic. More