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Jim Butler Chevrolet

Fenton, MO

4.2
7,317 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,317 reviews

October 05, 2018

Love them They are always so nice there. Never takes as long as they say it will. Such a friendly staff. So courteous. Always take great car of my car. More

by samanthamckeever1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Oct 08, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that shows through. We're always here to help!

October 05, 2018

The best in town!!! The title says it all. Tim and his team always take the time to get to know your expectations, and he does not try to sell you something you don't wa More

by BF1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, David Wucher
Oct 08, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchase and our team was happy to share that experience with you! Thank you again for being a part of the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases!

October 04, 2018

Hassel Free We would like to thank everyone at Jim Butler for one of the easiest transactions we have ever had buying a new car. we are very happy with our new ca More

by tayka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Scott Johnson
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you so much for the honor of working with you to get your new Colorado! Our team really enjoyed working with you as well, and we're so glad you love your new vehicle. We'll make sure to let Scott and Mike know what a great job they did, and we look forward to working with you again in the future! Safe travels

October 04, 2018

Poor customer service I had the worst experience at this dealership. Sold me a bad car and no one will help. Managers don’t respond as well. Service department is useless. More

by keldavis0519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Rhame
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Oct 05, 2018 -

Jim Butler Chevrolet responded

Spoke with Mike and Tim regarding you personally. You purchased a 2010 Malibu with in 2015 along with an extended service contract. In 2016, you brought your vehicle in for a transmission repair. We repaired it. You came back a year later stating you felt the transmission was still not correct. We reviewed the transmission and it was working as it was designed to do. Since that time, we have never seen you or your vehicle at our dealership. Last week, you brought your vehicle to us with a transmission issue and asked us to repair at no charge. Unfortunately the warranty on both the transmission and the extended service contract is out of date and mileage. You can be assured, if we could self approve GM or the extended warranty company to pay for your transmission repair, we would. That is the business we are in. GM does offer a service that helps customers pay for repairs after warranty but the math takes into consideration all your service dollars spent at a GM dealership. Since your vehicle was serviced at a non GM dealership, those dollars were not credited to provide a loyalty discount. I personally reviewed your situation, contacted Gm and the Extended Service Agreement company begging for help, for you. They declined an now you are saying that we are the reason why you are unhappy and that we are just the worst people in the world. I appreciate your frustration and really wish you did not feel this way about us. While we really dislike bad reviews, we get them and sometimes they are justified. This is how we improve our business. However, reviews must be truthful and based on the voice recordings on your interactions with my team, your frustration seems to be around us not repairing your vehicle for free. Not poor customer service. You left me a message without a return phone number just saying you were unhappy and you were going to leave bad reviews and blast them all over the place. Give me a call, come meet with me, I will be happy to walk through all the details. Sincerely, Brad Co-owner

October 04, 2018

Oil change and tire rotation I was there for my 5000 mile oil change and tire rotation . I am not an employee or related to any employee of Jim Butler Chevrolet. The staff was More

by kkoerper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

October 04, 2018

Awesome Very easy to deal with. They found the exact truck we were looking for. We got a fair trade in price for our vehicle. We will be back if we need anoth More

by tallispat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen
Oct 04, 2018 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you save travels in your new vehicle and look forward to seeing you again for your next purchase or service!

October 04, 2018

Inspection We have been coming to Jim Butler to have our vehicles taken care of for several years and we are very satisfied with the service there. We keep comin More

by redvet62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly an asset to our team! We count ourselves lucky to have her on our team and for customers like you. We look forward to working with you again in the future!

October 04, 2018

The service was excellant and friendly staff. The overall sales process was terrific salesman was great and very informative and honestly had me in and out with a new car. The finance manager was More

by steve.wimberly78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Forbus , Alex Cox, Patrick Piper
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Tyler, Alex, and Patrick got the recognition they deserved. Hope to see you again in the future!

October 04, 2018

Quick! I was able to stop in during lunch - the staff was super helpful and had me in and in NO time! Definitively will be going back. More

by jessimarie618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your 5-star review!! We sincerely appreciate your feedback and your business. We're glad to hear that we were able to get you taken care of quickly and easily! See you next time!

October 04, 2018

Quick and Painless This was the best experience I have ever had buying a car. No pressure talked with Scott Johnson found what I wanted put the deal together done. Great More

by jmatthes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson, Mike Brewer
Oct 04, 2018 -

Jim Butler Chevrolet responded

WOW! Thank you for such an awesome review, Jeffrey! We're so glad you had such an awesome experience purchasing your Cruze from Scott! We look forward to working with you again when you're ready for your next vehicle!

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