Jim Butler Chevrolet

I scheduled a appointment for an oil change and figured it wouldn’t take long since I had a appointment and it still took 2 hours it wouldn’t take long since I had a appointment and it still took 2 hours More

Mike was great to talk to! He genuinely felt bad about what happened to my new car. Unfortunately for me Mike was going on vacation and Kayla was on for my service. She was not the friendliest and never e what happened to my new car. Unfortunately for me Mike was going on vacation and Kayla was on for my service. She was not the friendliest and never explained to me what was wrong with my car or why that happened, just called saying she needed my other key. Car was filthy, would’ve been nice for them to wash it as that’s been my experience with my previous car More

Due to the Covid virus, They were very professional in respecting space, People have to have patience in this time of 2020 Great service, Great people. respecting space, People have to have patience in this time of 2020 Great service, Great people. More

Brian provided outstanding customer service assisting me with my vehicle shopping! He was extremely helpful and provided an excellent sales experience throughout the entire process to include the follow up with my vehicle shopping! He was extremely helpful and provided an excellent sales experience throughout the entire process to include the follow up in the service department for the after market custom options I chose for my new vehicle! More

my sales team was very professional and patience, respecting space, they also listened to my requested as to what I wanted and needed for me to make my choice. respecting space, they also listened to my requested as to what I wanted and needed for me to make my choice. More

Had a 9:15 appt for first oil change, tire rotation and to check my trailer electrical hookup on my 2020, Silverado 1500, Was told at check in that I would need to reschedule my electrical check up as tha to check my trailer electrical hookup on my 2020, Silverado 1500, Was told at check in that I would need to reschedule my electrical check up as that took a journeyman service tech to perform, I asked if they could at least check to see if the hookup was working or not as I was having trouble with my trailer lights. They said no I would need to reschedule so I told them to proceed with the oil change and tire rotation and I agreed to wait. Around 11;00 I had not heard anything from anyone yet so I went to investigate. A different service person, supervisor I think, said she would check on my vehicle. When she comes back i am told the vehicle has an open recall with the brakes and they were taking care of that. She told me it should be done in an hour. No one had come out to tell me there was a recall and to ask if I had time to sit there while it was fixed, Mind you I was told they could not check my trailer lights and I would need to reschedule for that,. So I sat down again in the waiting room again. Around 12:30 still no word about my vehicle so I get up to check again. The same supervisor goes back to check again and tells me it was not the brakes that was the recall, the transmission control module needed to be reprogrammed. She said it was taking longer than expected but was almost done. I asked again if they could at least check to see if the trailer electrical hookup was working and she said they would. Finally around 2;30, the oil change and I assume tire rotation was finished and I assume the transmission control module was reprogrammed and I was informed my trailer hookup was not working properly and I would need to reschedule to have it repaired. They did give me another free oil change but my major complaint was no one came out to tell me there was a recall( I did not get any notification by mail) and ask me if I had time to have it fixed today, and then if it was being kept to fix the recall for all that time why they did not fix my trailer lights!!!!!! I wasted a whole day sitting in the lobby waiting for what was supposed to be a quick oil change when I could have made arrangements to drop the vehicle off for the day while everything was done at the same time. Now I still need to get the electrical hookup fixed More

They were professional and fair. They listened to my complaint and fixed it. It took 2 trips, they didn’t do a complete and thorough job the first time, but no additional charge. complaint and fixed it. It took 2 trips, they didn’t do a complete and thorough job the first time, but no additional charge. More

This is the third vehicle I have bought from Jim Butler - I bought two Saturns a number of years ago a 2000 and a 2002. I was equally pleased with my current purchase. I would do it again. I bought two Saturns a number of years ago a 2000 and a 2002. I was equally pleased with my current purchase. I would do it again. More

Went in to get my tires air pressure right since I have nitrofill tires. Got in took a few minutes but then I was out in about 15 mins. nitrofill tires. Got in took a few minutes but then I was out in about 15 mins. More

Service was amazing.. Brian was very knowledgeable. He made car buy very easy. Without any back and forth haggling. I would recommend Brian to anyone. made car buy very easy. Without any back and forth haggling. I would recommend Brian to anyone. More