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Jim Butler Chevrolet

Fenton, MO

4.3
7,495 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,495 reviews

September 27, 2024

Easy to work with and fulfilled all of my questions and concerns. Would purchase from them again. More

by amari102298
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

September 26, 2024

Justin and Stacey were so patient with me while I considered my options and made the experience of buying a new Blazer a fun one! More

by karenwatsek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

September 26, 2024

Very proficient and professional business that meets or exceeds their commitments. I was very pleased with my interaction. More

by JNAHLIK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!

September 26, 2024

The fix seems fine, but when I made the appointment for warranty work I was not told it would be 2-3 days before they would look at it. Not sure the point of an appointment. I spoke with two reps and the More

by justinbass33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill from Service
Sep 29, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We are aware of the inconvenience that this time frame can cause. We are doing our best to get our diagnostic times down to 48 hours tops. Your appointment time is set aside for you to speak with your service advisor to set up a game plan for your vehicle while it's in our care. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

September 26, 2024

Service department is horrible and they are very annoying anybody that’s looking for a new vehicle go see Tony at sunset ford More

by Cskaggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. If you wish to further discuss why we are horrible and annoying, please reach out to our service manager directly at 314-274-1687.

Sep 30, 2024 -

Cskaggs responded

Service department was extremely slow at everything so I traded the truck in at the ford dealer and your people misplaced my keys twice which pushed me getting new truck back by a week and then I get a call three weeks after I had already picked the truck up and traded it in at sunset ford with your service advisor telling me the Silverado was ready to be picked up then fast forward two months Tony Palmer the salesman calls me inquiring if I still like my Silverado (traded in two months prior) you guys have major communication issues

September 25, 2024

Tyler was great to deal with and was helpful in finding the right Tahoe and 2500HD truck!’ More

by danaswink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lang
Sep 28, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 24, 2024

As I wrote in my first review, you kept my car for over a month and one of the problems I reported was not solved. Not dimension you keep asking me to fill out the surveys. This is the third request! once a More

by stevenfarmer0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Sep 28, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We hope to see you again.

September 24, 2024

Awesome great experience Jacob Clinton gave outstanding service. Everything was explained perfectly great environment excellent More

by JOSEARIVERA242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Clinton,
Sep 29, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

September 24, 2024

This was my first time using Butler Chevrolet’s service department. I was greeted with kindness and professionalism, from the time I arrived to the time I came back to pick up my vehicle. Thank you Butler More

by modouglas02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars. I believe that the service person who took my information was named Bill something and the shuttle driver that brought me back to the service department (Jim Holdenreid)
Sep 28, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 23, 2024

Takes advantage of certain people. Found out they didn’t inspect my vehicle when I bought it. Took it back for inspection they passed with bad ball joints and tire wear. I found out 2 More

by terry90hagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Forbus
Sep 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize for the inconvenience. If you wish to further discuss your concerns, please reach out our service manager directly at 314-274-1687.

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