Jim Butler Chevrolet

Service overall was bad. After talking to two service mgrs. It appears that no one communicates with anyone about what is going on. I was suppose to get an employee discount After talking to two service mgrs. It appears that no one communicates with anyone about what is going on. I was suppose to get an employee discount for GM. Since I did not have the authorization they needed, they apparently ran the discount but did not tell my sales rep or me. I am still comparing notes on that. The car had trash still in it. Had to clean it up when I got home. My sales person disappeared for serveral minutes leaving me sit at her desk. The finance person only asked how long I wanted to finance for. No other questions. left at the sales desk then came and said we are ready. I had to get him to include sales tax in the loan amount. He stated the payments would start on the 14th of the month and I had to call Ally to make any changes after the first payment was made. I think he had another way of doing it but failed to explain the process. Just insisted the 14th. I do not know who the mgr was that determined the trade in value but he walked off with the keys. Never introduced himself, Never said a word to me. Had to get the keys back to get my items from the car. Overall I would say the staff, with the exception of Stacey was very very rude and very unprofessional. Stacey was not rude but did not explain himself period. More

I always have a great experience with the service advisors and appreciate the timely manner of which the work needed is done correctly advisors and appreciate the timely manner of which the work needed is done correctly More

Bought a new truck that had a paint chip and a door ding brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I ha brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I had to go out of town. Door ding was fixed but chipped paint was not. Car was filthy. Also the service writer said the vehicle would be kept inside which was comforting because that was the night of the bad storms. Went and washed vehicle only to find hail damage. Don't think I'll buy another vehicle from Jim Butler More

Within days of identifying the truck I wanted, Bridget had found the exact one! Her and the team at Jim Butler provided a friendly, professional, pressure-free experience that will definitely bring me bac had found the exact one! Her and the team at Jim Butler provided a friendly, professional, pressure-free experience that will definitely bring me back for my next one! More

You are always friendly. I don’t ever have any problems. Just took a little longer for an oil change appointment I don’t ever have any problems. Just took a little longer for an oil change appointment More

Matt Vallett was awesome. He took his time with us. Highly recommend him, easy to deal with. He took his time with us. Highly recommend him, easy to deal with. More

Bill Timmons and the techs were great! I don't like 2% added for using credit card. I paid cash. I don't like 2% added for using credit card. I paid cash. More

Both Matt and Stacey were a pleasure to work with! Matt was patient, knowledgeable and worked to get me the best deal! Stacey, was thorough in explaining the financial/maintenance options with me. I Matt was patient, knowledgeable and worked to get me the best deal! Stacey, was thorough in explaining the financial/maintenance options with me. I couldn't be happier! Thank you! More

Good but they forgot to reset my mileage so I took it back they said they did but they didn’t it says -1000 also they forgot to put on 2 of my tire caps back they said they did but they didn’t it says -1000 also they forgot to put on 2 of my tire caps More

Always get good and honest service . they take the time to explain what you need and will not force anything in you they take the time to explain what you need and will not force anything in you More