Jim Butler Chevrolet

Complete Disappointment! !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed off because they claimed they didn’t have the necessary parts. Even after calling again when the issue had clearly worsened, I was still strung along—told they’d address it once parts came in for other recalls. Finally, in March, I was able to get my car in. They kept it for two full days, only to call back with an astronomical quote to fix the exhaust issue—an issue that had clearly worsened due to their repeated delays and lack of attention. I ended up taking my car to a local shop, where it was diagnosed and fixed in under 20 minutes for about 80% less than what Jim Butler quoted me. I will never do business with Jim Butler again, and I’ll make sure others are aware of how poorly their service department operates. More

Bill, aka "Fuzz", did a great job helping me find the right vehicle for what I was shopping for. He did not pressure me into something I did not want or could afford. Great experience overall. right vehicle for what I was shopping for. He did not pressure me into something I did not want or could afford. Great experience overall. More

I was taken good care of by Kim. She waiting on me right away and explained everything they would be doing to my vehicle. She waiting on me right away and explained everything they would be doing to my vehicle. More

Great communication. Follow through is excellent. Everyone was polite and helpful. All installation was done with care and attention to detail. Follow through is excellent. Everyone was polite and helpful. All installation was done with care and attention to detail. More

The dealership is just fine. Thank you for your service. It would be helpful to offer a time estimate for people choosing to wait for services. Thank you for your service. It would be helpful to offer a time estimate for people choosing to wait for services. More

I brought my car in for a scheduled oil change, tire rotation, and engine check. Services were done, and I was on my way by 11:00. Great service by the crew when I signed in. Great service when I got rotation, and engine check. Services were done, and I was on my way by 11:00. Great service by the crew when I signed in. Great service when I got my car back. Thank you! More

I got the truck I wanted at a price I was happy with. Thanks Jim Butler Chevrolet Thanks Jim Butler Chevrolet More

Great people awesome service. I would recommend to anyone. Shout out to Tim and Kayla. I would recommend to anyone. Shout out to Tim and Kayla. More

Service overall was bad. After talking to two service mgrs. It appears that no one communicates with anyone about what is going on. I was suppose to get an employee discount After talking to two service mgrs. It appears that no one communicates with anyone about what is going on. I was suppose to get an employee discount for GM. Since I did not have the authorization they needed, they apparently ran the discount but did not tell my sales rep or me. I am still comparing notes on that. The car had trash still in it. Had to clean it up when I got home. My sales person disappeared for serveral minutes leaving me sit at her desk. The finance person only asked how long I wanted to finance for. No other questions. left at the sales desk then came and said we are ready. I had to get him to include sales tax in the loan amount. He stated the payments would start on the 14th of the month and I had to call Ally to make any changes after the first payment was made. I think he had another way of doing it but failed to explain the process. Just insisted the 14th. I do not know who the mgr was that determined the trade in value but he walked off with the keys. Never introduced himself, Never said a word to me. Had to get the keys back to get my items from the car. Overall I would say the staff, with the exception of Stacey was very very rude and very unprofessional. Stacey was not rude but did not explain himself period. More

Bought a new truck that had a paint chip and a door ding brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I ha brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I had to go out of town. Door ding was fixed but chipped paint was not. Car was filthy. Also the service writer said the vehicle would be kept inside which was comforting because that was the night of the bad storms. Went and washed vehicle only to find hail damage. Don't think I'll buy another vehicle from Jim Butler More