Jim Butler Chevrolet

There was easy access and the staff was prompt in getting my vehicle in for service. my vehicle in for service. More

I purchased my new truck from this dealership. My salesman was wonderful, and I have no complaints about him. Beyond that, it has been a less than acceptable encounter. A week after I purchased my My salesman was wonderful, and I have no complaints about him. Beyond that, it has been a less than acceptable encounter. A week after I purchased my new truck, I drove back to the dealership and hand-delivered my Vietnam veteran father's death certificate for my trade-in. Shortly after that, I began getting emails and messages saying that they had lost the death certificate and needed me to get another one for them. Death certificates are not free, and who wants to keep seeing their father's death certificate over and over? So after getting multiple threatening emails with the finance person telling me that they were going to take legal action against me and also that they were going to make me buy my old truck back, the salesman got involved and spoke with me respectfully, so I got them another copy. I then paid my sales taxes on my truck, expecting to get my title clean and clear. Wrong. Someone entered my VIN number incorrectly at the dealership, and the DMV sent me a message that there was a lien from another company on my new truck and that my name was not associated with that truck. Now the GM called me and admitted that they messed up and wanted to offer me four free oil changes and four tire rotations. I declined this because I had already gotten the first oil change done at the dealership, and it took 5 hours to change my oil. I told the GM that I declined that offer because I was changing my own oil. The GM told me that he was going to call me back the next day and make things right. I have not heard back yet. That was almost a week ago. I find it disturbing that I can not find the finance person on this list to rate. It makes you think that they have had issues with him before and do not want negative reviews of him. The persons name that was sending me the emails was JOSEPH JULIAN. This whole transaction has left me questioning trying out a chevy. I have always been a Ford guy, and this will be my one and only interaction with this dealership and maybe General Motors. I would not recommend anyone go to this dealership. I have considered taking legal action due to the fact that I signed paperwork telling me that I would be able to get my title clean and clear, and that has not been true. I also think that offering me four oil changes was a kick in the teeth. I understand that he was trying to offer something for the headache, but an oil change or four is not going to sway my negative views on how poorly this situation has been handled. I was under the impression that this dealership took pride in the way that their customers are treated and I feel that this was all just a show. With how much vehicles cost now a days I feel like there should be better customer service. I know that in my position if I were to treat people like this, I would no longer have a job. Finally after almost 6 months I received my title in the mail. I never heard anything from the dealership after this. Save yourself the headache and go to another dealer. More

Jonathan was very very help and showed us around the place and helped us get into the car we love and pretty quickly too! He was an amazing worker place and helped us get into the car we love and pretty quickly too! He was an amazing worker More

The service and people at Jim Butler are great. Would recommend them to everyone. Will definitely be looking there for my next vehicle. Would recommend them to everyone. Will definitely be looking there for my next vehicle. More

new truck not fixed. never again. love the people hate gm. 2024 silverado duramax with 900 miles on it and with check engine code p2054 that will not go away even after b never again. love the people hate gm. 2024 silverado duramax with 900 miles on it and with check engine code p2054 that will not go away even after being in shop for a week. love the truck but will be referring friends to Not buy this engine and look at Ford and Ram going forward. over 2 weeks on 2nd go around with this issue and no calls and calls not returned. Sad:( More

Awesome place for all your vehicle needs. Great sales and service, wouldn’t do business anywhere else!! Great sales and service, wouldn’t do business anywhere else!! More

Matt went out of his way to make sure things were correct with our new truck. with our new truck. More

Every thing went well but they didn’t reset the oil life on the truck after changing the oil on the truck after changing the oil More

The Jim Butler service department is great. Dalton is a great service writer to work with. He kept me updated on the issue with my air conditioner in my corvette. Dalton is a great service writer to work with. He kept me updated on the issue with my air conditioner in my corvette. More

Although the installation of my keypad took more than twice as long as I was told, it wasn't the dealership's fault, they had to wait on GM to provide a code. Besides that, everybody was friendly and twice as long as I was told, it wasn't the dealership's fault, they had to wait on GM to provide a code. Besides that, everybody was friendly and professional. More