Jim Burke Ford

Service is adequate but very costly Dropped the car off at 8 am and didn't hear from the service advisor so I called for a status update around 2:00 and had to leave a message. Didn't h Dropped the car off at 8 am and didn't hear from the service advisor so I called for a status update around 2:00 and had to leave a message. Didn't hear back so I called again at 4:40 and was told they needed to keep the car overnight. The diagnosis was that I needed 2 sparkplugs and 2 coils and that it would take about 2 hours of labor. I don't mind paying $125/hr for labor but I was charged $125 for each ignition coil and over $17 for each sparkplug when I could have prchased all 8 Motorcraft coils and sparkplugs online for $134.. ..a total ripoff . Needless to say I'm very disappointef in JBF. More

Excellent Salesmanship! Marcus continues to go above and beyond to make his clients happy! This is the third vehicle I have purchased from him; he is always open and honest. Marcus continues to go above and beyond to make his clients happy! This is the third vehicle I have purchased from him; he is always open and honest. More

Excellent experience I had my passengers side door repaired there after it got hit and mangled. The door could only be opened from the inside of the car after the accide I had my passengers side door repaired there after it got hit and mangled. The door could only be opened from the inside of the car after the accident The door looked brand new when I picked it up after the repair and it could be opened from the outside now. The staff was awesome and they kept me updated on the progress of the repair. I highly recommend Jim Burke collision center More

New Edge! I just signed a 3 year lease for a 2018 Edge. Nicole Martinez is the best. Mr. Bob Boyd also is a great representative for Jim Burke Ford. Both were t I just signed a 3 year lease for a 2018 Edge. Nicole Martinez is the best. Mr. Bob Boyd also is a great representative for Jim Burke Ford. Both were thorough with their work, and willing to explain all points of the lease. I am so excited to be driving a dependable vehicle! More

Great Service Jim Burke Ford quick lube service is outstanding.Always fast and friendly service.I would recommend this service to everyone.Nick is great as the Mana Jim Burke Ford quick lube service is outstanding.Always fast and friendly service.I would recommend this service to everyone.Nick is great as the Manager always makes me feel that my business is important to him. More

Customer Service Everyone is very nice and do their best to accomidate and answer questions. The service department is very efficient and do a great job. Been going t Everyone is very nice and do their best to accomidate and answer questions. The service department is very efficient and do a great job. Been going to Jim Burke Ford since moving here 4 years ago. If I did have a complaint, it would be that they don't offer coupons. Where I purchased my Explorer, they always send coupons through the mail for brakes, oil changes, etcetera. More

Excellent experience Excellent and friendly service from Salesperson Alejandro and Augie in financing. Good information but no hard sell. All around good experience. I rec Excellent and friendly service from Salesperson Alejandro and Augie in financing. Good information but no hard sell. All around good experience. I recommend Jim Burke Ford. More

A/C repair They got my truck in and took care of the problem. The service advisor kept me informed on cost and how the repair was going. They got my truck in and took care of the problem. The service advisor kept me informed on cost and how the repair was going. More

Amazing!! Will always purchase from this dealerships!! Everyone one at Jim burke dealerships in Bakersfield ca are amazing they make dreams come true!! They definitely treat you like family, Elliot Tellez Everyone one at Jim burke dealerships in Bakersfield ca are amazing they make dreams come true!! They definitely treat you like family, Elliot Tellez was our salesman and he knew exactly what we were looking for, Alex Lopez and Alan Giblin are miserable workers could have never gotten in our dream car if it wasn't for them so well... OVER ALL THIS PLACE IS A TOTAL 10!!!! More

Unsatisfied with the repairs of my vehicle. After a month and a half of my vehicle being in the repair shop due to a collision caused by another party, it was returned with more problems than wh After a month and a half of my vehicle being in the repair shop due to a collision caused by another party, it was returned with more problems than what it had. For example driver side fog lights, rear driver turn signal, engine cover missing, lack of power when acceleration are all issues that were working before. More