Jim Burke Ford

Excellent Service Very friendly and attentive personnel! Would recommend this dealership to friends and family. Always a pleasure doing business with them . Thank you f Very friendly and attentive personnel! Would recommend this dealership to friends and family. Always a pleasure doing business with them . Thank you for all your help Jim Burk Ford! More

The Works, not. Went to get an oil at the Quick Lane. Was told they would not be able to rotate tires because lug nuts were swollen and offered replacements for $50. Went to get an oil at the Quick Lane. Was told they would not be able to rotate tires because lug nuts were swollen and offered replacements for $50. Looked up online and declined as they were less expensive . Car was pulled around, and I did a visual inspection of lug nuts. Two on driver side rear were finger loose. Rim all scratched up around lug nut holes. Asked to have it looked at. Technician came out, tightened the two, yet did no inspection of other wheels to ensure safety. Thought I’d take a look at the other items on their “Works” checklist. I purposely left one of the latches on air intake off to see if it would be inspected, as it was not the last time I brought in. It had not been touched. No inspection of air filter. Checked brake fluid reservoir. Near empty. Checked washer fluid reservoir. Near empty. Cabin filter. Not checked. All of these Items were checked as good on the checklist I was given. Got home. Tried all lug nuts with lug wrench, and was able to remove all. Looked under vehicle. Oil filter was new, but screws holding the plastic drip pan to the undercarriage were missing.(This is the only place it’s ever been serviced since I purchased with 3000 miles). Just spent $2000 at this dealership getting the steering fixed(which should have been covered by recall). My suspicions of services not being performed when they said they were has been confirmed. My family and I have purchased several vehicles from Jim Burke Ford, and I assumed they could be trusted to meet my service needs. My disillusionment of Ford products and now Service is increasing. For the hour and fifteen minutes I was there(no one else waiting in waiting area), and the increase in price of the Works package, I question what was actually done to my vehicle. I urge everyone to inspect their cars after service to make sure the services they say were done, are indeed completed. More

Nunzio in service I do not buy cars from this dealership. They are too expensive and not very courtious. I do take my 2018 Expedition Max for service here. Nunzio is th I do not buy cars from this dealership. They are too expensive and not very courtious. I do take my 2018 Expedition Max for service here. Nunzio is the only one I work with and he is great. I bought it from Sunrise Ford in North Hollywood. It is my third vehicle feom them. More

awesome customer service I highly recommend julio to anyone looking for a friendly honest and straight to the point type of customer service very informative and helpful. Chad I highly recommend julio to anyone looking for a friendly honest and straight to the point type of customer service very informative and helpful. Chad was also very helpful an informative and very honest. More

3 days for service without a car is way to long. My service advisor was professional but should have given me a car, All the parts for my service were at the dealership without a car is way to long. My service advisor was professional but should have given me a car, All the parts for my service were at the dealership. Seems like it should have been faster.. More

Great services Totally professional crew very satisfied with the service . Follow up phone calls where made from them . They contacted me with emails and texts and a Totally professional crew very satisfied with the service . Follow up phone calls where made from them . They contacted me with emails and texts and also phones calls . I will recommend my cars salesman to my friends and neighbors. More

New car purchase experience Rick was very nice and patient with us ,and helped make the process easy and painless and fun. We would highly recommend him to anyone. Rick was very nice and patient with us ,and helped make the process easy and painless and fun. We would highly recommend him to anyone. More

Always quick and reliable. awesome service by Matthew. As always Matthew provided great service, fast and reliable Prices are reasonable and no appointment needed, that’s always nice Totally recommend As always Matthew provided great service, fast and reliable Prices are reasonable and no appointment needed, that’s always nice Totally recommend Jim burke Ford More

Excellent and Quick Service I had an appointment for Wednesday, but by Monday morning I knew my car needed to be in the shop. I called and brought my car into Elias and expected I had an appointment for Wednesday, but by Monday morning I knew my car needed to be in the shop. I called and brought my car into Elias and expected them not to look at it until Wednesday. I rented a greater car from their certified auto leasing and went on my way. Eliza’s called me by the end of the day on Monday and already had the problem figured out. He ordered the new part I needed and my car was done Tuesday evening! It was so easy and my service was excellent! More

Car wouldn't start Kaycee was very professional and dealt with the issue in ref to my car quickly and efficiently. I also spoke to Tori, who was also very thorough and h Kaycee was very professional and dealt with the issue in ref to my car quickly and efficiently. I also spoke to Tori, who was also very thorough and helpful More