Jim Burke Ford

Great Dealership Rick Robles is a great salesman. Always trying to get you the best deal you can get. Works hard on every deal. Very nice and friendly. Positive in wha Rick Robles is a great salesman. Always trying to get you the best deal you can get. Works hard on every deal. Very nice and friendly. Positive in what he can do for you. More

Lease d a 2019 ford escape was awesome from start to finish. Eric was awesome so nice, friendly and knowledgable. We are so happy with are car. d a 2019 ford escape was awesome from start to finish. Eric was awesome so nice, friendly and knowledgable. We are so happy with are car. More

Happy Always helpful and trying to get the best deal for you! Very attentive and on top of their game! Would recommend for anyone! Very happy with my car Always helpful and trying to get the best deal for you! Very attentive and on top of their game! Would recommend for anyone! Very happy with my car! More

Great customer services Hector was very helpful and quick. We got a great deal. The Ford team worked quickly and efficiently to get my us a great deal. My wife is very happy. Hector was very helpful and quick. We got a great deal. The Ford team worked quickly and efficiently to get my us a great deal. My wife is very happy. Thank you. More

Excellent Service Very friendly and attentive personnel! Would recommend this dealership to friends and family. Always a pleasure doing business with them . Thank you f Very friendly and attentive personnel! Would recommend this dealership to friends and family. Always a pleasure doing business with them . Thank you for all your help Jim Burk Ford! More

The Works, not. Went to get an oil at the Quick Lane. Was told they would not be able to rotate tires because lug nuts were swollen and offered replacements for $50. Went to get an oil at the Quick Lane. Was told they would not be able to rotate tires because lug nuts were swollen and offered replacements for $50. Looked up online and declined as they were less expensive . Car was pulled around, and I did a visual inspection of lug nuts. Two on driver side rear were finger loose. Rim all scratched up around lug nut holes. Asked to have it looked at. Technician came out, tightened the two, yet did no inspection of other wheels to ensure safety. Thought I’d take a look at the other items on their “Works” checklist. I purposely left one of the latches on air intake off to see if it would be inspected, as it was not the last time I brought in. It had not been touched. No inspection of air filter. Checked brake fluid reservoir. Near empty. Checked washer fluid reservoir. Near empty. Cabin filter. Not checked. All of these Items were checked as good on the checklist I was given. Got home. Tried all lug nuts with lug wrench, and was able to remove all. Looked under vehicle. Oil filter was new, but screws holding the plastic drip pan to the undercarriage were missing.(This is the only place it’s ever been serviced since I purchased with 3000 miles). Just spent $2000 at this dealership getting the steering fixed(which should have been covered by recall). My suspicions of services not being performed when they said they were has been confirmed. My family and I have purchased several vehicles from Jim Burke Ford, and I assumed they could be trusted to meet my service needs. My disillusionment of Ford products and now Service is increasing. For the hour and fifteen minutes I was there(no one else waiting in waiting area), and the increase in price of the Works package, I question what was actually done to my vehicle. I urge everyone to inspect their cars after service to make sure the services they say were done, are indeed completed. More

Nunzio in service I do not buy cars from this dealership. They are too expensive and not very courtious. I do take my 2018 Expedition Max for service here. Nunzio is th I do not buy cars from this dealership. They are too expensive and not very courtious. I do take my 2018 Expedition Max for service here. Nunzio is the only one I work with and he is great. I bought it from Sunrise Ford in North Hollywood. It is my third vehicle feom them. More

awesome customer service I highly recommend julio to anyone looking for a friendly honest and straight to the point type of customer service very informative and helpful. Chad I highly recommend julio to anyone looking for a friendly honest and straight to the point type of customer service very informative and helpful. Chad was also very helpful an informative and very honest. More

3 days for service without a car is way to long. My service advisor was professional but should have given me a car, All the parts for my service were at the dealership without a car is way to long. My service advisor was professional but should have given me a car, All the parts for my service were at the dealership. Seems like it should have been faster.. More

Great services Totally professional crew very satisfied with the service . Follow up phone calls where made from them . They contacted me with emails and texts and a Totally professional crew very satisfied with the service . Follow up phone calls where made from them . They contacted me with emails and texts and also phones calls . I will recommend my cars salesman to my friends and neighbors. More