Jim Burke Ford

Great Service I had to have one of the seatbelts fixed in my Explorer and RJ Williams got me right in and on my way both when I dropped it off and when I picked it I had to have one of the seatbelts fixed in my Explorer and RJ Williams got me right in and on my way both when I dropped it off and when I picked it up. Very nice to work with. More

Recall service poor service I had a recall for my Ford edge so I call to check in to see what I had to do to get it taken care of. So they told me they would have to order the pa I had a recall for my Ford edge so I call to check in to see what I had to do to get it taken care of. So they told me they would have to order the part .I said okay they told me they were going to call me once it was in. I let two months go by and I decided to call in to check in on it. They told me it never got order and that they were going have to order it. So they got the part in we had a scheduled appointment to come in to get it fix. I found out I had to work late and I missed my appointment. I was goin to call but I didnt get a chance. So the next morning I got a call and they left a message saying if I didnt reschedule they were going to give my part away to a other customer. It really upset me they would do a thing like that after all what had happen the first time. More

Wrong date appointment I went yesterday to fix valve cover on my vehicle. However, I needed to get an appointment to get service done. I totally understand that policy. R.J I went yesterday to fix valve cover on my vehicle. However, I needed to get an appointment to get service done. I totally understand that policy. R.J in service told me that you can make an appointment tomorrow 1pm in other location. I mentioned that I am coming 1hr from the dealers. I choose that location because he mentioned me that labor fee could be cheaper than Los Angeles, also it has opening tomorrow. I left message on his voicemail then couple hours later he called me back to apologized to me that was mistake,he squeeze me in on Thursday early morning. His customer services is great even I have not fix my car yet. More

Vehicle purchase The employees at jbf, were all knowledgeable and professional...this made the buying experience a 5 star rating..I will be purchasing more vehicles fr The employees at jbf, were all knowledgeable and professional...this made the buying experience a 5 star rating..I will be purchasing more vehicles from this dealership More

Fast and friendly service !!! Took my vehicle to Quick Lane for a tire rotation and oil change. Great friendly service. I will definitely be returning. Dropped my truck off and th Took my vehicle to Quick Lane for a tire rotation and oil change. Great friendly service. I will definitely be returning. Dropped my truck off and they called me when it was ready. I noticed people waiting in the lobby as well. More

Burke doesn’t stock a 5 dollar part I had the sensor on my right front tire replaced because it was leaking. My tire was constantly low. I have a F350 Dually. The front tires run 75 psi I had the sensor on my right front tire replaced because it was leaking. My tire was constantly low. I have a F350 Dually. The front tires run 75 psi. Less than a month later the sensor was failing. I went back to have the problem repaired. I was told that they did not have the valve stem sensor in stock and showed me the failed valve stem sensor. They sent out to Reilly’s Auto Parts to get a new valve stem with no sensor. I was told to come back the next day because they had ordered the part. I live 40 miles away. The service people were nice but for the company to not stock the part is unacceptable. More

Great Dealership Rick Robles is a great salesman. Always trying to get you the best deal you can get. Works hard on every deal. Very nice and friendly. Positive in wha Rick Robles is a great salesman. Always trying to get you the best deal you can get. Works hard on every deal. Very nice and friendly. Positive in what he can do for you. More

Lease d a 2019 ford escape was awesome from start to finish. Eric was awesome so nice, friendly and knowledgable. We are so happy with are car. d a 2019 ford escape was awesome from start to finish. Eric was awesome so nice, friendly and knowledgable. We are so happy with are car. More

Happy Always helpful and trying to get the best deal for you! Very attentive and on top of their game! Would recommend for anyone! Very happy with my car Always helpful and trying to get the best deal for you! Very attentive and on top of their game! Would recommend for anyone! Very happy with my car! More

Great customer services Hector was very helpful and quick. We got a great deal. The Ford team worked quickly and efficiently to get my us a great deal. My wife is very happy. Hector was very helpful and quick. We got a great deal. The Ford team worked quickly and efficiently to get my us a great deal. My wife is very happy. Thank you. More