Jim Burke Ford

First time with Jim Burke My wife and I had a great experience when buying our used F150. Started with Roger Henry - great salesperson and super friendly and personable. I used My wife and I had a great experience when buying our used F150. Started with Roger Henry - great salesperson and super friendly and personable. I used to work with Roger at another dealership here in town so I knew what he was like to deal with. He spoke with my wife most of the time that day and she felt very comfortable with him. Rob Boyd helped us with the finance portion of the deal. Nothing but professional and very helpful also with all the programs that were available to us. Both gentleman stayed late so I could sign my portions of the paperwork. Another high mark in my book. I can recommend Jim Burke Ford highly More

Great experience. I went in to do a recall. With no hassle I left my car got a call in only 2 hours that it was ready. When I picked it up it was also washed! Thanks. I went in to do a recall. With no hassle I left my car got a call in only 2 hours that it was ready. When I picked it up it was also washed! Thanks. More

Great Experience! We had a great experience at Jim Burke Ford! There staff was very professional and helpful. I would recommend them to help you with your next purchase We had a great experience at Jim Burke Ford! There staff was very professional and helpful. I would recommend them to help you with your next purchase. More

Good offer and Great customer service They offered me a nice car and the customer service was great, I really like this dealership, I will recommend this dealership to my friends as well. They offered me a nice car and the customer service was great, I really like this dealership, I will recommend this dealership to my friends as well. More

Everyone was so helpful It was great Because every one in the dealership was extra nice to me and did more than just take care of my finances. Also Jonoh Vancuran has always been super Because every one in the dealership was extra nice to me and did more than just take care of my finances. Also Jonoh Vancuran has always been super helpful More

Great Service I had to have one of the seatbelts fixed in my Explorer and RJ Williams got me right in and on my way both when I dropped it off and when I picked it I had to have one of the seatbelts fixed in my Explorer and RJ Williams got me right in and on my way both when I dropped it off and when I picked it up. Very nice to work with. More

Recall service poor service I had a recall for my Ford edge so I call to check in to see what I had to do to get it taken care of. So they told me they would have to order the pa I had a recall for my Ford edge so I call to check in to see what I had to do to get it taken care of. So they told me they would have to order the part .I said okay they told me they were going to call me once it was in. I let two months go by and I decided to call in to check in on it. They told me it never got order and that they were going have to order it. So they got the part in we had a scheduled appointment to come in to get it fix. I found out I had to work late and I missed my appointment. I was goin to call but I didnt get a chance. So the next morning I got a call and they left a message saying if I didnt reschedule they were going to give my part away to a other customer. It really upset me they would do a thing like that after all what had happen the first time. More

Wrong date appointment I went yesterday to fix valve cover on my vehicle. However, I needed to get an appointment to get service done. I totally understand that policy. R.J I went yesterday to fix valve cover on my vehicle. However, I needed to get an appointment to get service done. I totally understand that policy. R.J in service told me that you can make an appointment tomorrow 1pm in other location. I mentioned that I am coming 1hr from the dealers. I choose that location because he mentioned me that labor fee could be cheaper than Los Angeles, also it has opening tomorrow. I left message on his voicemail then couple hours later he called me back to apologized to me that was mistake,he squeeze me in on Thursday early morning. His customer services is great even I have not fix my car yet. More

Vehicle purchase The employees at jbf, were all knowledgeable and professional...this made the buying experience a 5 star rating..I will be purchasing more vehicles fr The employees at jbf, were all knowledgeable and professional...this made the buying experience a 5 star rating..I will be purchasing more vehicles from this dealership More

Fast and friendly service !!! Took my vehicle to Quick Lane for a tire rotation and oil change. Great friendly service. I will definitely be returning. Dropped my truck off and th Took my vehicle to Quick Lane for a tire rotation and oil change. Great friendly service. I will definitely be returning. Dropped my truck off and they called me when it was ready. I noticed people waiting in the lobby as well. More