Jim Burke Ford

Repairs Took the truck in Wednesday's got it back thursday. Sucked that the part was 185.00 and got charged 1240.00 due to the labor. But very quick turnaroun Took the truck in Wednesday's got it back thursday. Sucked that the part was 185.00 and got charged 1240.00 due to the labor. But very quick turnaround so I'm pleased.. More

Turbo charger hose repair My service advisor Kasey is awesome. She is professional, thorough and extremely good at following through with repairs! Excellent communication with My service advisor Kasey is awesome. She is professional, thorough and extremely good at following through with repairs! Excellent communication with me and uses good judgement on any decisions if I’m not available. Thanks More

No hassle Everyone is very knowledgeable and attentive. Best experience I've had in several years. Thoroughly enjoyed being listened to and not guided into what Everyone is very knowledgeable and attentive. Best experience I've had in several years. Thoroughly enjoyed being listened to and not guided into what they thought I should buy. More

They wouldn’t back up the Warranty! Less than a year and a half into a three year replacement warranty battery purchased from Ford, Jim Burke Ford refused to replace the battery on my Fo Less than a year and a half into a three year replacement warranty battery purchased from Ford, Jim Burke Ford refused to replace the battery on my Ford Mustang. I will never use the dealership for service again... The battery in my Ford Mustang died so I took it down to Jim Burke Ford maintenance to have it looked into. A couple hours later the service rep Misty called me and said the battery had a bad cell and needed to be replaced. I explained that the Ford Motorcraft battery was installed 17months earlier and had a 3 year replacement warranty and an additional 3 year prorated warranty so the replacement should be covered. Misty said they needed the original purchase receipt in order to replace the battery so I would not be provided with a new battery or even a prorated cost even though it was a Ford Motorcraft Battery. I called the service manager "Thomas" and explained the situation and he responded with that was not their call as Ford Motorcraft required proof of purchase even with the battery engraved as being manufactured less than 2years before today's date. I seldom write negative reviews no matter how I disagree with service but this is one that I feel the Jim Burke Ford dealership earned. I had the same exact situation a couple months ago on my Toyota Sienna. Bill Wright Toyota Service tested the 4 year old battery, replaced it and washed my car in about 45mins without ever asking for any receipts and they didn't charge me a single penny for anything after arriving at the dealership without an appointment. More

So helpful! Everyone was so helpful and professional! Roger really went over and above to get my car here in a timely manner at the price we needed. Everyone was so helpful and professional! Roger really went over and above to get my car here in a timely manner at the price we needed. More

Professional The service was friendly,fast, and professional. Of course I will recommend this dealer to anyone.The waiting area is clean, and with good coffee avai The service was friendly,fast, and professional. Of course I will recommend this dealer to anyone.The waiting area is clean, and with good coffee available. More

Exceeded expectations in customer service and professionalis They not only did the necessary work but caught the car up on updates I had been putting off. I had a crucial deadline and even though they were extr They not only did the necessary work but caught the car up on updates I had been putting off. I had a crucial deadline and even though they were extremely busy they understood and pushed it through on my timeline. Very happy with Kaycee in customer service. More

Hector Arreola was the best! From the moment we stepped out of our vehicle Hector took very good care of us found us Explorer we were looking for. Financing went super Alex Camach From the moment we stepped out of our vehicle Hector took very good care of us found us Explorer we were looking for. Financing went super Alex Camacho did an excellent job! I will highly recommend Jim Burke Ford to anyone looking for a vehicle. Thank you Hector and Alex great job!!! More

Happy Camper Andres Vanessa was super friendly, highly knowledgeable and very professional. He explained the services to be performed and afterward went over any i Andres Vanessa was super friendly, highly knowledgeable and very professional. He explained the services to be performed and afterward went over any issues. Highly recommend! More

NEVER BUY A FORD Last week as I was returning home after a two thousand mile road trip to TX from NV my 2014 Fusion with 42000 miles loss power and died on hwy 58 Last week as I was returning home after a two thousand mile road trip to TX from NV my 2014 Fusion with 42000 miles loss power and died on hwy 58 20 miles east of Bakersfield CA. Luckily when the car loss power randomly the fully loaded semi truck behind me didn't ram me off the road and I had my OBD2 code reader. So I took a picture of all the codes that were causing my check engine light and yellow wrench light to be shown on my dashboard. As I waited two hours in the 109 degree desert heat I was drinking all of the water I had left in my vehicle and luckily the tow truck found me and towed me to the downtown Bakersfield location. Once we arrived the bill was 180 dollars for the tow. I spoke with Assistant service manager Kaycee. Who helped me get my vehicle checked into their system for diagnosis. After about 20 minutes I was told that they will diagnose the vehicle tomorrow. I told her the story of what happened and she said that it's not possible for the dealership to lend me a courtesy vehicle because "we don't lend courtesy vehicles for service". I needed to get home that night so the only way was to pay for a rental car. Luckily I was able to load my rental car up with all the stuff I bought during my trip before the dealership closed and made it home 8 hours later. The next day I called the service department and they said they couldn't find anything wrong but would test drive my car to see if they can make the car fail again. This was on a Friday so I had to wait until Monday. On Monday I called again and they said they were too busy to give a test drive so I would it would have to wait until Tuesday or Wednesday. I called again Tuesday afternoon and they said even after the test drive that they couldn't recreate the issue. I was in such disbelief that this Ford dealership couldn't find anything to replace on my less than 5 year old and only 42k mile Ford that I insisted to speak directly to their primary mechanic. During our conversation I told him all of the 9 codes I had taken pictures of and he wrote them down in hopes that it would lead to finally determining the reason why my newer car loss power. I also sent personal emails to several service managers which I found on their website to ensure that codes were looked into. The next afternoon I called again and Kaycee said that even after investigating all 9 codes that there was nothing wrong with my car. I was extremely disturbed to hear this because it meant that they cannot even tell me why my newer Ford died in the middle of the highway almost causing me to be killed by a semi truck....NOT SAFE. It almost appears to me that they didn't even look at the codes because they were wasting too many man hours on my car and had more important vehicles to fix instead. So the next day I drove down to Bakersfield to return my rental and pick up my perfectly fine car. The rental for the week cost me 260 bucks. After arriving at the dealership they charged me 130 dollars. I was annoyed that I even had to pay that because they didn't even fix anything. But I paid it anyway because I was just so fed up with this entire experience and just wanted to get home which was another 8 hour drive. After waiting 10 minutes for them to deliver my car to the front service desk I was getting impatient so I walked to the service lot where they were keeping my car. After a little search in the maze that is the service lot I find my car with the hood opened and two uniformed mechanics peering into the engine space. I walked up to my car and asked what was wrong. They said there was a cat stuck in there. I looked down into the dark crevice and sure enough there was a gentile meowing coming from the space. After staring at the hood for five minutes the mechanic wasn't doing anything so I grabbed my water bottle and poured a little bit of water down into the cavity and within a few seconds the cat darted out of the engine space like a rocket. Eventually the mechanic pulled my car out and drove me out of the lot and gave me my keys. I guess it's normal for cats to stay inside the cars being serviced at this dealership. I sure do hope that cat didn't gnaw on any of the wires in my car which has nothing wrong with it. After pondering the whole situation I start my car again and immediately notice that my dashboard screen is not displaying any image and my center console is froze and not responding to my touch. Even to the most casual observer these screens should have been noticed to be malfunctioning and repaired but for some reason during all those man-hours that they were so eager to charge me and after having my perfectly fine car for over a week they didn't notice this issue. So instead of going back into the service desk to complain I decided to drive my car back home and sell it asap. I have always bought American because I am a Patriot but this will be the last American car I will ever own. I cannot afford to play this game of trying to fix poor design. More