Jim Burke Ford
Bakersfield, CA
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362 Reviews of Jim Burke Ford
Experience was smooth and easy thanks to Hector. Chuey in finance was great as well. I will recommend JIM Burke Ford to all family and friends. finance was great as well. I will recommend JIM Burke Ford to all family and friends. More
Quick Lube Made an appointment for 3:00. They did not even begin work until 3:50. Worse than a doctors appointment for waisting my time. Why even have a reservat Made an appointment for 3:00. They did not even begin work until 3:50. Worse than a doctors appointment for waisting my time. Why even have a reservation system if you don’t honor what you say? More
Awsome Our visit to Jim burke ford was awsome our salesman eric did a great job on having my wife a car ready when we arrived and had us in and out in about Our visit to Jim burke ford was awsome our salesman eric did a great job on having my wife a car ready when we arrived and had us in and out in about 3 hours thank you eric More
Quick lane I called ahead for an appointment, they got me in right on time, price quoted was exactly the amount paid, I was extremely happy with the service. I called ahead for an appointment, they got me in right on time, price quoted was exactly the amount paid, I was extremely happy with the service. More
Repairs Took the truck in Wednesday's got it back thursday. Sucked that the part was 185.00 and got charged 1240.00 due to the labor. But very quick turnaroun Took the truck in Wednesday's got it back thursday. Sucked that the part was 185.00 and got charged 1240.00 due to the labor. But very quick turnaround so I'm pleased.. More
Turbo charger hose repair My service advisor Kasey is awesome. She is professional, thorough and extremely good at following through with repairs! Excellent communication with My service advisor Kasey is awesome. She is professional, thorough and extremely good at following through with repairs! Excellent communication with me and uses good judgement on any decisions if I’m not available. Thanks More
No hassle Everyone is very knowledgeable and attentive. Best experience I've had in several years. Thoroughly enjoyed being listened to and not guided into what Everyone is very knowledgeable and attentive. Best experience I've had in several years. Thoroughly enjoyed being listened to and not guided into what they thought I should buy. More
They wouldn’t back up the Warranty! Less than a year and a half into a three year replacement warranty battery purchased from Ford, Jim Burke Ford refused to replace the battery on my Fo Less than a year and a half into a three year replacement warranty battery purchased from Ford, Jim Burke Ford refused to replace the battery on my Ford Mustang. I will never use the dealership for service again... The battery in my Ford Mustang died so I took it down to Jim Burke Ford maintenance to have it looked into. A couple hours later the service rep Misty called me and said the battery had a bad cell and needed to be replaced. I explained that the Ford Motorcraft battery was installed 17months earlier and had a 3 year replacement warranty and an additional 3 year prorated warranty so the replacement should be covered. Misty said they needed the original purchase receipt in order to replace the battery so I would not be provided with a new battery or even a prorated cost even though it was a Ford Motorcraft Battery. I called the service manager "Thomas" and explained the situation and he responded with that was not their call as Ford Motorcraft required proof of purchase even with the battery engraved as being manufactured less than 2years before today's date. I seldom write negative reviews no matter how I disagree with service but this is one that I feel the Jim Burke Ford dealership earned. I had the same exact situation a couple months ago on my Toyota Sienna. Bill Wright Toyota Service tested the 4 year old battery, replaced it and washed my car in about 45mins without ever asking for any receipts and they didn't charge me a single penny for anything after arriving at the dealership without an appointment. More
So helpful! Everyone was so helpful and professional! Roger really went over and above to get my car here in a timely manner at the price we needed. Everyone was so helpful and professional! Roger really went over and above to get my car here in a timely manner at the price we needed. More
Professional The service was friendly,fast, and professional. Of course I will recommend this dealer to anyone.The waiting area is clean, and with good coffee avai The service was friendly,fast, and professional. Of course I will recommend this dealer to anyone.The waiting area is clean, and with good coffee available. More