Jerry's Ford of Leesburg

We just purchased a 2020 Ford Escape Titanium and were delighted with the team who assisted us. The only recommendation I could make, given the electronic features, was a more detailed explanation upon d delighted with the team who assisted us. The only recommendation I could make, given the electronic features, was a more detailed explanation upon delivery of the vehicle. More

Service I purchased my 2004 F-150 for Jerry's Ford of Leesburg, and I have always trusted their service department. Efficiency, courtesy, reliability, and pro I purchased my 2004 F-150 for Jerry's Ford of Leesburg, and I have always trusted their service department. Efficiency, courtesy, reliability, and professionalism are always consistent, 5 stars. Now I take all vehicles to them for service. More

Service center I was greeted with a big hello and smiling faces. Service was quick and professional. Love this dealership and it’s employees. Bought my car here and I was greeted with a big hello and smiling faces. Service was quick and professional. Love this dealership and it’s employees. Bought my car here and will continue going for servicing my Ford Fiesta More

Service F150 Susan was professional and Jerry’s had social distancing and customer safety first and foremost. The service was quick and thorough and the wait was Susan was professional and Jerry’s had social distancing and customer safety first and foremost. The service was quick and thorough and the wait was minimal. More

Exceptional Customer Service Jerry's Ford always makes it easy to schedule, get service performed, and provides exceptional service and high quality checkout experience. During th Jerry's Ford always makes it easy to schedule, get service performed, and provides exceptional service and high quality checkout experience. During these challenging days, they really continue to be a first rate organization. More

Bottom Line: Lack of Integrity. As a loyal Ford customer, I would encourage you to go elsewhere. The only reason I am giving two stars is due to one of the Sales Manager, Steve. Steve worked very hard to reb I would encourage you to go elsewhere. The only reason I am giving two stars is due to one of the Sales Manager, Steve. Steve worked very hard to rebuild the disaster that the other Sales Manager, Tony made. To sum this up in as few words as possible, this was by far the worst experience I have had with any dealership and as a consumer. I made an agreement with Tony (Sales Manager) who informed me that he would personally drive the new vehicle and respective paperwork to my house that evening due to early closures and other complications stemmed from COVID-19. Later that evening, I did not hear back from Tony or anyone else at the dealership so I reached out to try and figure out what is going on. After multiple calls, emails and a couple hours later, no response. The next day, no one reached out to me to address the problem so I proceeded to call and request answers. After speaking to Bill, the GM, Tony and the salesperson Ramon, incorrectly accounted for the wrong Ford rebates. Instead of calling or emailing me and informing me of this mistake, the entire staff led me on to believe that the deal was still on and that they would arrive that evening with the vehicle and paperwork. The dealership even ran my wife’s credit and sent us an email saying congratulations and thank you for your purchase from Jerry’s Ford. Even after the mistake was identified the next day, the dealership refused to match the previous days quote in good faith. With the quote and deal aside, the behavior and lack of integrity is appalling. This matter will be reported to Ford Corporate. More

Great experience Staff was very professional, efficient and helpful. Waiting room clean and set up well to bring your laptop and work. When a couple issues were foun Staff was very professional, efficient and helpful. Waiting room clean and set up well to bring your laptop and work. When a couple issues were found during this maintenance visit for my F150 I asked to see a broken exhaust component all staff was very pleasant and helpful. All items were fixed in a timely matter, will use Jerry's for all future maintenance. More

Organized, effecient Really great experience for a maintenance appt. Easy quick check in, waiting area is clean and comfortable and the timeline for completion was what i Really great experience for a maintenance appt. Easy quick check in, waiting area is clean and comfortable and the timeline for completion was what it should have been. They are light years ahead of their colleagues in the Sterling Ford dealership. More

This dealership continues to send me notifications even though I have never purchased a car there. Despite phone calls, they continue to contact the wrong person. They wrote down the wrong email and have b though I have never purchased a car there. Despite phone calls, they continue to contact the wrong person. They wrote down the wrong email and have been sending me notices ever since. I have spoken with the service manager, who has not corrected the problem in nearly a year. Because of their inattention to detail, I know the name, address, and phone number of the actual customer, as well as the VIN number of their vehicle. I will not divulge any of their private information, but the dealership has. I live in another state, hundreds of miles from the dealer, but even if I lived nearby, I would not use this dealership. More

Where you can have your service done with knowledgeable crew... from the service advisors and techs. Under the good leadership of Jeff from the service dept. crew... from the service advisors and techs. Under the good leadership of Jeff from the service dept. More