Jerry's Ford of Leesburg

The best experience I've had in buying trucks!This is the The best experience I've had in buying trucks!This is the Jerry's Ford that I knew a couple years ago....and is BETTER THAN EVER! I came in on a lo The best experience I've had in buying trucks!This is the Jerry's Ford that I knew a couple years ago....and is BETTER THAN EVER! I came in on a long shot.....I had negative equity but needed a different vehicle. I've purchased 8-10 trucks in the past from Jerry's....so that's where I started. Honest, straight shooters, great help with trade-in. I don't think I could have gotten frindlier service anywhere else. I know they stretched on the financing and drasticly lowered the price to make the deal! I would recommend them to anyone. More

We have a 2006 E350 super duty work van. Took the van to get inspected, it failed because the ball joints were bad. Took van to jerry’s ford dealership where we purchased the vehicle. Since we had bought get inspected, it failed because the ball joints were bad. Took van to jerry’s ford dealership where we purchased the vehicle. Since we had bought the vehicle, we have not brought it to this dealership for any routine service. We had always taken it to other mechanics because of the poor service we received when we purchased the van. Since the ball joints were covered under the extended warrenty we purchased, we had to bring it to the dealer. The service dept told us that the ball joints would be covered under warranty, but the vehicle would also have to be aligned. The alignment would not be covered under warranty or other front end parts would not be covered. We talked to several people at the dealership stating that we should not have to pay for the alignment and extra parts since these would not have been needed if the ball joints had not gone bad; upper and lower on both sides. Finally after talking to the owner of the dealership and letting the owner know we were dissatisfied, the owner agree to give us the employee discount price for the alignment. On Saturday morning, we got a service call the required the use of the work van. At 7:30am we called the Service department and spoke with Tim. We notified them that we would be picking up the van this morning. We were then told that we probably would not be able to since the warranty company is not open on Saturdays to authorize payment of the work to the ball joints. We asked for the number to the warranty company and were given an incorrect phone number. We searched the company online and was able to get the correct customer service number. Called the warranty company and they gave us a fax number for the dealership to fax the work order to and to also mark it as a rush payment. We called back to the service department and were put on hold for long lengths of time, 10-15 minutes, before being told the service person was busy. We asked to speak to the manager on duty and were transferred to Matt. We explained to him the issue with the service department and that the warranty co was open on Saturday’s and gave him the fax number for them to collect their payment. All this extra work on our part to do the job of the Service person. Here is the interesting part; the Service person at jerry’s ford told us that he would not release the vehicle to us until the payment was received. Now, we were going to pay our deductable and the alignment, but were told that jerrys’ ford would also have to have payment from the warranty company also. At this point in the morning is it now 10:00 am and we had been dealing with this for 2 ½ hours. Each person we talked to at the dealership was more rude then the next. When we asked for the service dept we were put on hold for 10 minutes before being told they were not available, then asked to be speak to Matt, he then transferred us to Sam, the general sales manager. At this point we were told by Sam the general manager that the customers that were actually at the dealership were more important than us since we were on the phone. Our intent had been to get all the details completed before we came to the dealership so we would not have to waste our time. My husband had a service call to complete and we have two small children and I did not want to waste time sitting at the dealership waiting for them to do their job – that is the point of calling ahead and getting all the details worked out. When we got to the dealership, the service person was extremely rude and mocked us on how we were dealt with the entire morning and told us that they no longer wanted our service at the dealership. We asked to speak to the owner of the dealership, gary, and he also told us that if they could not accommodate us, then the dealership does not want us to come there for service. Remember, all we had been trying to do since 7:30 that morning was to notify the dealership that we were coming to pick up the van and to make sure all the paperwork was ready so we would not have to wait there for them to complete it. We were also told by the owner that they could not do a good enough job, we should go somewhere else. He then told us they had never had any problems at their dealership and they were in the top ten in the service department rankings in all the ford dealerships. I also want to note here that during all conversations we had with the dealership, I wrote each person’s name and what they said. We told the owner that we were going to post our experience that we had that morning to this website with our review. We would not recommend this dealership to anyone – not for sales, not for service, not anything. They all act conduct themselves with the “good ‘ole boy” attitude and offer no respect. More

I was led to believe the vehicle I was interested in and purchased was all-wheel drive when in reality it was front wheel drive. I had already stated to the saleman I did not want front wheel drive. I fortu purchased was all-wheel drive when in reality it was front wheel drive. I had already stated to the saleman I did not want front wheel drive. I fortunately made the discovery within the first 3 weeks of owning the vehicle because of loosing traction on a wet interstate. I had a mechanic friend look at the vehicle. When I contacted the dealership they assured me the vehicle was all wheel drive. I said I had a mechanic telling me otherwise. They came back and revealed the vehicle was in fact front wheel drive. The salesman did find me a vehicle at another dealership that was all wheel drive. The salesman quoted me a difference that I would have to pay. I agreed the quote was fair. When I reached the dealership to complete the deal, the manager refused to accept the salesman's quote and more than doubled what I was quoted. I am truly disappointed in how this dealership handled this difficult situation. Based upon my experience, I would not recommend them to anyone looking for a new vehicle. More