Jerry's Ford of Leesburg

Where to start... Well, first, the salesman... I went Where to start... Well, first, the salesman... I went in knowing what I wanted, so the salesman thought that meant he did not have to pay any atte Where to start... Well, first, the salesman... I went in knowing what I wanted, so the salesman thought that meant he did not have to pay any attention to me. While I was doing some paperwork, or waiting for people, the salesman would constantly walk away from us and even started working with other customers. No paperwork no nothing was done yet, and he just completely ignored my wife and I. Terrible. When it came time to do the appraisal of my car, instead of putting the VIN in to kbb, the guy there tried to enter "all" of my options and show me the value. Unfortunately for them, I checked my car before I went in and saw the values myself. Their values were nearly 3 grand lower. Upon closer inspection by my wife, it was technically my car they looked up, minus the coupe and quite a few options. After putting them in, huge surprise, the price came up to what I had saw originally. Then, they tried giving me the fair value and said it was fair cause they came up from X amount of dollars. I said no you did not, you had the wrong car in there, you started right here. Anyway, eventually we got it worked out. When it came time to sign the paperwork, it was lunchtime in the office and there was nobody to be found. I saw the pizza being carried in earlier. After waiting about 25 minutes, I asked someone what was going on. I was told they're coming out... After another 5 minutes, I asked again. This was the person I've been waiting for actually and said she'll be right with me. Great... Sorry to bother you. Take your time! The signing process was quick. I was promised all-weather floor mats and have a signed 'we owe you' and some other options. Floor mats were a no-show. Well, it's been over 2 months since I purchased my vehicle and I still have no floor mats. The day I bought the vehicle, I was told someone will call me when they came in. After waiting nearly 2 weeks I called and asked where they were. I was told they're not in yet. Another week and no call and i ask again... Still nothing. Finally, October 31st, somebody emails me apologizing it has taken so long to get me my floor mats and he will make sure I am satisified. 3 days later, floor mats showed up to my door! Open them up and....! These are NOT all-weather floor mats. I email the man back and tell him they are not all-weather floor mats and he responds they have to be! That's what they ordered for me! So I took a picture and sent it to him showing him these are NOT all-weather! They are cloth! Welp... so we're at about 8 days ago and I'm told not to worry, he will get to the bottom of this. "I Promise" were his final words to me. So finally today, 8 days later, i just tell him not to bother. I would caution everybody to stay far far away from this stealership. I would say "Make sure you get things you're promised in writing", but even that holds no merit to this company. Empty & broken promises. Don't bother. Move along. More

Jerry's was most competitive Dealer within 100 miles of home. They e-mail a deal for a great price for a new Explorer and a very good offer on the trade of my Acadia. When I got there there were no surpris home. They e-mail a deal for a great price for a new Explorer and a very good offer on the trade of my Acadia. When I got there there were no surprises (that was my big worry, no bait and switch here). Ask for Erica Ramsey in sales. Very straight forward and honest. You do have to hear some offers of add-ons from the customer service rep. But no high pressure. I said "no thank you" and the rep was fine with that. Paper work was quick. The car was ready, perfect condition and a full tank of gas. I am semi retired and have bought many many cars. I hated the process. This was the first time the car buying was pleasant. More

My family and I went in with a Ford Escape and price in My family and I went in with a Ford Escape and price in mind. Angel was our sales person and was suffering badly from seasonal allergies (he was cl My family and I went in with a Ford Escape and price in mind. Angel was our sales person and was suffering badly from seasonal allergies (he was clearly miserable) yet was professional and friendly. He was kind and accommodating when we asked to drive several cars; furthermore, he was straightforward about the pros and cons of the different models. I was thrilled when Angel wrote down the price for me. I'm a school teacher and am on a tight budget. We left Jerry's Ford in a beautiful, blue Ford Escape. I love my little SUV and am so grateful to Angel for making it happen. My FIRST new car! (I'm 50!) Everyone at Jerry's Ford was great. I will recommend this dealership and Angel to my friends. More

The people at Jerry's are really good small town folks. I had been shopping online for quite some time. I knew about what the price should be for the Explorer I wanted...but I was worried about going to a de had been shopping online for quite some time. I knew about what the price should be for the Explorer I wanted...but I was worried about going to a dealership and getting taken advantage of (I'm a single mom). Jerry's is a low key place to buy a car. I had a great salesman (Scot Pfaff.) who helped me a lot. He made me feel very comfortable. He explained all of the features of the car and how they would benefit me. He was very knowledgeable. The price I ended up at was less then I thought I would pay. Sarah who works in the finance office helped me get a great interest rate. I could not be happier. LOVE my new Explorer!! More

From the cheerful young lady who answers the phone to the attentive service of Jeff Gatlin, I have been very pleased with the experience I've had with Jerry's Ford. Jeff Gatlin kept me informed every step o attentive service of Jeff Gatlin, I have been very pleased with the experience I've had with Jerry's Ford. Jeff Gatlin kept me informed every step of the way on a major repair. He even gave me his cell phone number in the event my call went to voicemail! That is real customer service! We bought my wife's car there new and my son bought a new truck there. I would definitely buy another vehicle there! More

I bought a new Ford Escape. This team suggested many options, did several test drives with me and helped me find the perfect SUV for our coming winter weather. No games, just straight up facts. Excellen options, did several test drives with me and helped me find the perfect SUV for our coming winter weather. No games, just straight up facts. Excellent finance assistance. Happy new car owner. I will follow up with this dealership after I experience their service department. I hope that will be as good as the sales department! I would highly recommend this dealer for new car sales. More

I purchased a new truck in May 2007. I have two primary issues with this organization. 1. tires - When I purchased the truck, I was given a package that included replacement of tires if I had all my servi issues with this organization. 1. tires - When I purchased the truck, I was given a package that included replacement of tires if I had all my service done at the dealership. When it was time to replace the tires, only three were eligible for replacement (one was new, as it was replaced because of body damage from striking a deer). I was required to pay for the fourth tire out of pocket. The business manager, a guy named Jeff, would not consider replacing the fourth tire as a good faith fulfillment of the agreement. Their cost would have been under $100. This is bad for business - my business, in particular. 2. Within a few months of purchasing the truck, I noticed an oil leak. They replaced the crankshaft seal; still leaked. They then replaced the crankshaft. Now, four years later, the truck has a problem that cost 10 days in the shop and over $1000 to identify and repair. The problem is that the technician who replaced the crankshaft in 2007 stripped the threads on one of the bolts and didn't bother to repair or tell anyone about the mistake. I am waiting to hear from Jerry's about this issue. More

First, Lee was not the problem, but he was the salesman. Finance and managers were the issue. I do not like when dealers play games. Many don't anymore, but this one did. They low balled on the trade-in Finance and managers were the issue. I do not like when dealers play games. Many don't anymore, but this one did. They low balled on the trade-in by 4 thousand dollars and when I told them what another dealer offered me, they met it (after telling me to sell it on Craig's list). 4K is a huge difference. Then the price of the car was $600 more than the internet advertised price. They explained that there was small print about shop fees. When I asked to take it off the cost, they lowered my trade-in value by $600. All in all, a horrible experience. A shame, because I loved the car and intended on buying it. They lost a solid sale - cash, no credit! More

I had been looking at dealerships online and in person and ended up buying from Ford in Leesburg (November 2010.) The process was very pleasant especially after a couple of not-so-pleasant experiences wi and ended up buying from Ford in Leesburg (November 2010.) The process was very pleasant especially after a couple of not-so-pleasant experiences with other dealerships (both Koons dealerships.) Leesburg Ford was friendly, helpful, and up front with me about pricing. They didn't play games with me about additional fees, they told me via email what the out-the-door price would be and broke it down so I could see how much was the purchase price, taxes, tags, and fees and what the fees were for. I had been dealing with a woman via email whose name I can't remember and she told me to ask for Michale Bradford when I went in to test drive and purchase the car (she would be gone before I got there.) He was very friendly through out the entire sale and AFTER the sale. Michael even called a few months after the purchase to make sure everything was good with the car and that I was happy with it. My only complaint was that the finance guy wasn't very nice (and I wasn't even financing through Ford but he had to do some of the paperwork anyway.) Overall, I was happy with this dealership. More

I bought a new car a few months back and it was time for a rotation. I took it to Jerry's Ford of Leesburg, VA since they were my local dealer. When I picked the car up, I did a quick inspection and notic a rotation. I took it to Jerry's Ford of Leesburg, VA since they were my local dealer. When I picked the car up, I did a quick inspection and noticed a blemish on one of my wheels that was not there before. I pointed it out to the Service Manager who resolved the issue quickly without question. I have had this issue with another dealership in the past and it took a lot of talking with the service manager before they agreed to replace the wheel they damaged. Not Jerry's Ford, they were quick to make things right. Unfortunately I was unable to use Jerry's Ford to purchase my car because of dealer trade issues and pricing. But I will continue to use them for the service of my vehicle. More