Jerry's Ford of Leesburg

Lacy was very attentive to my needs and made sure she understood them and met them in every way, with the right vehicle for me. Everything was done quickly with courtesy. understood them and met them in every way, with the right vehicle for me. Everything was done quickly with courtesy. More

These people are a lot if fun and it made buying my used Acura a breeze!! Thank u so much for the great experience and all of the compassion :) Acura a breeze!! Thank u so much for the great experience and all of the compassion :) More

Misha Andrews was the key to getting us into the dealership door. She answered all our questions and provided all the information needed to make us feel comfortable that Jerry’s Ford really did wan dealership door. She answered all our questions and provided all the information needed to make us feel comfortable that Jerry’s Ford really did want our business. Lacy Cooner continued to work with us through our car selection process, answering all our questions and without pressure. She kept her promise to deliver the car that day despite having to stay after hours to make it happen. The customer service team ALL worked together to make it a great and friendly experience, and I appreciated the time Keith Timbrook took to patiently introduce me to all the awesome features of my new car. Thanks to the prep crew for making sure my new Fusion was in perfect condition to drive off the lot, and doing it with a smile. And thanks to Sales Manager Jim (forgot last name) for working with us on a reasonable price. The Customer service manager and Business manager did a great job completing the deal, ensuring we were aware of all the options and coverages available and their benefits. Thank you, Jerry's Ford Team, for a great buying experience! Merry Christmas, all! More

I haven't used the repair shop, so I can only comment on the experience of buying a new car from Jerry's Ford. Overall it was a great experience. I negotiated a bit via email and got a quote that was sev on the experience of buying a new car from Jerry's Ford. Overall it was a great experience. I negotiated a bit via email and got a quote that was several hundred dollars below the next best offer. The negotiation was much easier than with other dealers and I was very happy with the price. I was afraid that the offer was a bait and switch, but when the final price was processed it was actually about $100 lower than the original offer. The car was delivered the next day and I have been very happy with everything about it. If I needed to buy a another car, I would start with Jerry's Ford. More

COMPLETE RIP OFF AND VERY RUDE!! ED THE SALESMAN WAS GREAT! MARIO IS THE GENERAL MANAGER AND WAS EXTREMELY RUDE...TERRIBLE. WE HAD OUR TRADE-IN APPRAISED AND A DEAL WRITTEN UP. THE VEHICLE I WAS GOING T GREAT! MARIO IS THE GENERAL MANAGER AND WAS EXTREMELY RUDE...TERRIBLE. WE HAD OUR TRADE-IN APPRAISED AND A DEAL WRITTEN UP. THE VEHICLE I WAS GOING TO PURCHASE WAS BEING WASHED AND CLEANED FOR ME TO TAKE HOME. WHEN SITTING DOWN TO SIGN THE PAPERWORK, MARIO COMES AT LAST MINUTE AND SAYS HE DIDN'T REALIZE MY TRADE-IN HAD A PAYOFF. COMPLETE LIE!!! WE WERE THERE FOR 3 HOURS. HE HAD THE ESTIMATE SHEET FOR MY VEHICLE THAT HE HIMSELF APPRAISED WITH THE AMOUNT OF MY PAYOFF WRITTEN ON THE SHEET. HE THEN WANTED TO TRY TO CHANGE THE LOAN AMOUNT AND GET IT APPROVED THROUGH HIS BANK. HE TOLD US TO CALL BACK IN THE MORNING. WE DID. WE TOLD HIM THAT IT WAS NOT GOOD BUSINESS PRACTICE AND HE STARTED RAISING HIS VOICE AND ENDED UP HANGING UP ON US. COMPLETE JERK! More

Traded my 2001 Chevrolet Monte Carlo in on a 1998 Lincoln Mark 8. Was told my car was in an accident and the value I wanted was not there. So I had to settle on a lesser amount. When I asked for a Car Fax t Mark 8. Was told my car was in an accident and the value I wanted was not there. So I had to settle on a lesser amount. When I asked for a Car Fax they told me they used auto Check, Ok Fine. Then I was told they could not get the Auto Check...sometimes this happens on a older car. So I thought ok...I will take their word on that...come to find out I pulled the Auto Check my self and found that based on a score of 24 (very low the scores range from 30-56 for this car) I was not happy. I purchased a car for full price $8495.00 that does not qualify for buy back protection because of items listed on the Auto Check. My car I can't get back and their car (now mine) has a significantly lower value....I'm stuck because of misrepresentation and fraud on their part. I feel liked I've been burned and don't know what I can do. More

EXCELLENT EXPERIENCE ! All employees treated me with respect and honesty.I purchased a Ford Focus and they were very straight forward with the price and the financing. I felt like they were looking out respect and honesty.I purchased a Ford Focus and they were very straight forward with the price and the financing. I felt like they were looking out for my best interest. I would recommend this dealership to anyone. Brock was great to deal with. More

great deal great service.. worked very hard to get me into a good deal. follow up has been great. vehicle is practically new even though it is listed as used into a good deal. follow up has been great. vehicle is practically new even though it is listed as used More

Over the past 16 years I have been privileged to teach chemistry, physics, and mathematics, as well as, be part of state championship coaching staffs. Combined with being part of the military's submarine/ chemistry, physics, and mathematics, as well as, be part of state championship coaching staffs. Combined with being part of the military's submarine/special operation commands for an additional 14 years I can say that I have had the pleasure of working with many fine young men and women. Although most of them came from very diverse backgrounds, they all seemed to possess a certain internal drive to become something successful. Amongst these varied people there has always existed one lone young person that stood head-and-shoulders above their peer group. Erica Ramsey fits this category without contestation! If there was ever a person born to do a job Erica is that person! My wife and I were in a stressful situation with a consolidation loan that needed to close in order for us to purchase our F350 for our business. Not only did Erica help to calm our concerns, but she also spent time working up a myriad of options for us to help in our desire to purchase a new Ford Pick up. Her knowledge of the product was nothing less than impressive, and her ability to seemingly make things happen is to date STILL uncanny. My wife and I shall forever be indebted to her and we look forward to our new business growing even faster now that we own our NEW F350! Thank you Erica! And thank you to Mario the General Manager of Jerry's Ford in Leesburg for making out dreams come true! You both ROCK! VERY Respectfully- Jeff and Sarah Taylor Proud Ford owners :) More

I never expect much of anything when going into a dealership. I just want to buy my car and leave. I was given an On The Road price from the internet department before coming in. I assumed this would dealership. I just want to buy my car and leave. I was given an On The Road price from the internet department before coming in. I assumed this would make things clear cut when I arrived. I got there and the car I wanted was sold (with 45 minutes of getting the email quote). Ok fine. So my sales person shows me a comparable car. It cost a little less actually which was fine. Doesnt even show me the features of the car. Just hands me the keys after getting a copy ofmy license. I come back from my drive and simply say that it will do and I will take it. The sales person takes forever getting info on the car and fillijg out ONE SINGLE piece of paper. He comes back and says they can so the same deal as the car that had been sold. I told him this car costs $600 less. Why would it be the same deal? He goes to the sales manager. I can over hear the sales manager swearing and belittling me to the sales person!! Completely unprofessional. When he comes back I asked him who that person was and he tells me his name is Mario. I later found out this is the head of the dealership! I told my sales person that nothing about this experience was positive and I left. No need to make a scene. I'll neve go there again even though they are only ten minutes from my home. Simply a pathetic excuse for a business. More