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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,297 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,297 reviews

October 03, 2024

Great service. I appreciate how they text you while you wait to make sure you have no concerns. They provided the service that I was scheduled for and looked into m More

by desireme20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department employees
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Desireme20, thank you so much for your high rating and for your fantastic feedback! We’re glad to hear that our communication during your visit made a positive impact and that we could address your concerns about your headlights. Our goal is to provide thorough service while keeping you informed every step of the way. We appreciate your understanding regarding the additional services, and we're happy you were able to take care of everything you needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Thank you, and have a fantastic day!

October 03, 2024

Service manager, Cal will be the reason for going back. Explanation and contact was suppurb More

by Pegistamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal on service
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Pegistamps, we're glad you had such a wonderful experience with us! Thank you for your fantastic review! We're delighted to hear that Cal made such a positive impression on you with his exceptional service and communication. We pride ourselves on our team’s dedication to customer satisfaction, and it’s great to know that Cal provided the support you needed. We look forward to seeing you again soon! If you need anything else in the meantime, don’t hesitate to reach out.

October 03, 2024

They were so professional polite they got me home when I had to leave my car then came back and picked me up when my car was ready friendly I had Faith in them from from making the appointment then to comi More

by b.willsphone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

B.willsphone, thank you so much for the positive review! We're thrilled to hear that our team provided you with such professional and friendly service, from the moment you made your appointment to your transportation needs. Your trust in us means a lot, and we're glad to know that you had a positive experience. We look forward to seeing you again in three months for your oil check! If you ever need anything else, feel free to reach out. Safe travels, and thank you for choosing us!

October 01, 2024

They had poor communication with us through out the process. I always had to be the one to call. They didn’t check the insurance underwriter. So when parts came in they were wrong. Everything about the More

by Tim hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tim Hunt,thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your visit. Clear and timely communication is essential, and we regret that we fell short in this instance. It’s also concerning to hear about the issue with the parts and how it was handled. Please know that we take this seriously, and we’re addressing the breakdowns in communication and process to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention, and we’re grateful for your patience. If there’s anything more we can do to make this right, please don’t hesitate to reach out.

October 01, 2024

Very nice an professional service on time an prompt got me in an out with no problem More

by Vaughn Maddix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vaughn Maddix, thank you so much for the positive review! We’re thrilled to hear that you had a smooth and prompt experience with us. Our team takes pride in providing professional service and making sure every visit is hassle-free. If you ever need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

September 30, 2024

They were very friendly and nice and easy to get together and look at the trucks I wanted to see More

by faulkender1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Faulkender1, Thank you so much for your review! We're glad to hear that our team made the process of viewing the trucks easy and enjoyable for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your business and look forward to helping you again!

September 29, 2024

Nobody answers their phones but the receptionist and nobody returns your phone calls at all. More

by netty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Manley
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Netty, we truly appreciate your honest feedback and for bringing this to our attention. We sincerely apologize if you’ve had difficulty reaching our team. At Jeremy Franklin Automotive, we pride ourselves on delivering excellent customer service, and we take your concerns seriously. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (816) 523-6900. We look forward to hearing from you.

September 29, 2024

The service was good. Had me in and out didn’t have to wait. Take care of what they did and will gladly bring my next bill up there to get service. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emmanuel, thank you so much for your high rating! Thank you for taking the time to share your experience! We’re glad to hear that you received prompt and efficient service during your visit. Our team works hard to ensure our customers are taken care of without unnecessary delays, and it’s great to know we met your expectations. We look forward to welcoming you back for your next service visit! If you need anything in the meantime, don’t hesitate to reach out.

September 28, 2024

Excellent service from the staff members and team is a very great experience for me as a customer More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Maria, we really appreciate your positive review! We’re delighted to hear that you had a great experience with our team and that the service exceeded your expectations. Providing excellent customer service is our top priority, and we’re glad we could make your experience a positive one. If you need anything in the future, we’re always here to help. We look forward to serving you again! Thank you, and have a fantastic day!

September 28, 2024

It’s A Great Dealer Ship To Visit They’ve Been Very Good To Me So Thanks More

by cheadle54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Cheadle54, thank you; we appreciate your feedback! Thank you for your kind words! We’re thrilled to hear that you’ve had such a positive experience with us at Jeremy Franklin Automotive. It’s always our goal to provide top-notch service to our customers, and we truly appreciate your support. If there’s anything else we can do for you, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future! Thank you, and have a fantastic day!

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