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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,691 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,691 reviews

July 07, 2026

Absolutely the worst dealership I’ve ever had to deal with and I’m a tow truck driver so that says ALOT. THEY WONT HONOR THEYRE WARRANTY. MY TRANSMISSION WENT OUT UNDER 75k miles and I have extended warr More

by richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Fry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2026

The drop off experience was short and easy. My car was ready in one hour. More

by lisamidgyett2871
Recommend Dealer
Yes
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Jul 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

July 05, 2026

Very professional and friendly. Put me in a car the same day. Very little paperwork. More

by lisamidgyett2871
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Anonye
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Jul 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

July 04, 2026

Outstanding service at Jeremy Franklin Mitsubishi! From start to finish, they were honest, trustworthy, and truly had my best interests in mind. They provided clear, fair pricing and made sure every r More

by halljh12
Recommend Dealer
Yes
Employees Worked With
Greg and Kahl
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Jul 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Halljh12, thank you so much for your outstanding 5-star review! We truly appreciate your kind words and are honored by your recommendation. Our service team is committed to providing honest, transparent, and dependable care, so it's incredibly rewarding to hear that you felt informed and confident throughout your visit. Treating our customers like family and ensuring every repair is clearly explained are values we take great pride in. Thank you for trusting Jeremy Franklin Mitsubishi with your vehicle. We look forward to serving you again for many years to come!

July 03, 2026

Easily made appointment with instructions. Lounge and bathrooms were nice. In and out quick and painless. ? More

by caitlynwicks233
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
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Jul 05, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Caitlynwicks233, thank you for your wonderful review! We're glad to hear that scheduling your appointment was easy, our instructions were clear, and that you found our lounge and restrooms comfortable during your visit. It's great to know our team was able to get you in and out quickly while making the experience as smooth and painless as possible. We truly appreciate your business and look forward to serving you again at Jeremy Franklin Mitsubishi!

June 26, 2026

I got the car told they were problems, they said 'they fixed it' but when I got it back the problems were still there and more. More

by kcheatham1020
Recommend Dealer
No
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Jun 29, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kcheatham1020, we're sorry to hear that you feel this way. Our goal is always to accurately diagnose and repair the concerns identified with every vehicle that comes through our service department. Based on our records, the repairs that were approved and authorized were completed. If additional issues remained or new concerns developed afterward, those may not have been present or related to the original repair. Modern vehicles can experience multiple independent issues, and resolving one concern does not always eliminate others. We take pride in standing behind our work and encourage any customer who believes a problem persists to bring the vehicle back so our technicians can re-evaluate it. We remain committed to providing quality service and would welcome the opportunity to review your concerns with you directly and work toward a resolution.

June 24, 2026

Evidently, they cleared the codes before I bought it because it's got a problem with the turbo. It has a rock chip that I questioned the sales agent about, and he said that he was not fixing the crack. More

by aaronott800
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Espinosa
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Jun 29, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Aaronott800, we're sorry to hear that you feel disappointed with your purchase. We take concerns like yours seriously and want to provide some important context. Our dealership does not clear diagnostic codes to conceal vehicle issues. Every vehicle undergoes an inspection prior to sale, and if a warning light or active fault is present at that time, it is addressed according to our inspection process. If a mechanical issue develops after delivery, we encourage customers to contact us immediately so we can evaluate the concern and determine what options may be available. Regarding the rock chip, we strive to be transparent about the condition of every pre-owned vehicle. Cosmetic imperfections that are disclosed prior to purchase are reflected in the vehicle's condition, and customers are able to inspect the vehicle before completing the transaction. We value every customer and would welcome the opportunity to review your concerns directly. Please contact our management team so we can inspect the vehicle and discuss your experience. We appreciate your feedback and remain committed to treating our customers fairly and honestly.

June 21, 2026

I love the service that's why I keep coming back nice a friendly people good team More

by Latanya Hall
Recommend Dealer
Yes
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Jun 24, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Latanya Hall, thank you for your continued trust and loyalty! We're honored to have earned your business time and time again. It means a lot to hear that our friendly team and commitment to great service keep you coming back. We truly appreciate your kind words and look forward to serving you again in the future. Thanks for being part of the Jeremy Franklin family!

June 21, 2026

Great service. Didnt have to wait long for service Staff greeted me when I was there More

by kirk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kirk14, thank you for the great review! We're glad to hear you had a positive service experience and that our team was able to get you in and out quickly. Providing friendly, efficient service starts the moment our customers arrive, so we're happy our staff made you feel welcome. We truly appreciate your business and look forward to serving you again in the future!

June 21, 2026

Vehicle left with more problems then when I brought it in. It was recall work. So we were on the bottom of the priority list. They had it 30 days. Told us they had to get a ton of parts they broke. Nothin More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 24, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Thank you for taking the time to share your feedback. We respectfully disagree with several aspects of your review and would like to provide some additional context. Recall repairs are performed according to manufacturer guidelines and often involve extensive disassembly, inspections, and specialized procedures. In some cases, components may require replacement during the repair process due to age, condition, or manufacturer requirements. Any parts replaced as part of the recall repair are done to ensure the vehicle is returned in accordance with factory specifications. The repair order reflects the recall campaign that was completed under warranty. It is not uncommon for supporting parts or materials associated with the recall process to be handled through the manufacturer's warranty claim rather than listed separately on customer-facing paperwork. We also want to be clear that recall customers are not placed on a "bottom priority list." We work diligently to complete all repairs as quickly as possible; however, repair timelines can be impacted by factors outside of our control, including manufacturer parts availability and warranty authorization processes. Most importantly, we would never knowingly return a vehicle with unresolved issues caused by our repair process. If you are experiencing issues with your vehicle, we encourage you to contact our service management team directly so we can inspect it and address any legitimate concerns. Our goal has always been to provide safe, quality repairs and excellent customer service.

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