Joshua Espinosa

Jeremy Franklin Mitsubishi of Kansas City responded

Shanejohnson100, thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our staff, but we're sorry to learn about the issues you've encountered with your vehicle after your purchase. We understand how frustrating it can be to have to replace tires, get an oil change so soon, and make multiple trips to address a check engine light, especially with the drive from Lawrence. Our goal is always to provide dependable vehicles and exceptional customer service, and we regret that we fell short of your expectations. We appreciate you giving our service team the opportunity to address these concerns. If there's anything still unresolved, we'd welcome the chance to speak with you directly and see how we can help. Please don't hesitate to reach out to our management team at your convenience. Thank you again for your honest feedback. It helps us continue improving, and we hope to have the opportunity to restore your confidence in Jeremy Franklin Automotive.

Jeremy Franklin Mitsubishi of Kansas City responded

Aaronott800, we're sorry to hear that you feel disappointed with your purchase. We take concerns like yours seriously and want to provide some important context. Our dealership does not clear diagnostic codes to conceal vehicle issues. Every vehicle undergoes an inspection prior to sale, and if a warning light or active fault is present at that time, it is addressed according to our inspection process. If a mechanical issue develops after delivery, we encourage customers to contact us immediately so we can evaluate the concern and determine what options may be available. Regarding the rock chip, we strive to be transparent about the condition of every pre-owned vehicle. Cosmetic imperfections that are disclosed prior to purchase are reflected in the vehicle's condition, and customers are able to inspect the vehicle before completing the transaction. We value every customer and would welcome the opportunity to review your concerns directly. Please contact our management team so we can inspect the vehicle and discuss your experience. We appreciate your feedback and remain committed to treating our customers fairly and honestly.

Jeremy Franklin Mitsubishi of Kansas City responded

Kirk14, thank you for the great review! We're glad to hear you had a positive service experience and that our team was able to get you in and out quickly. Providing friendly, efficient service starts the moment our customers arrive, so we're happy our staff made you feel welcome. We truly appreciate your business and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Erica Paige, thank you so much for taking the time to share your experience! We're happy to hear that you were treated very well and enjoyed your visit with our team. Even though you didn’t find the right vehicle this time, we truly appreciate the opportunity to assist you and are glad to know you felt comfortable and well cared for while you were here. Helping our customers feel respected and supported is always our goal. We look forward to welcoming you back when the right vehicle comes along. Thank you again for choosing Jeremy Franklin Automotive. We appreciate your support and look forward to seeing you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Noelgodinez, thank you for your kind review! We're delighted to hear that you received prompt service and had a great experience working with Jesse Hardin Jr. Delivering on our commitments and providing excellent customer care are priorities for our team, so it's wonderful to know Jesse was able to do just that. We truly appreciate your business and your recognition of Jesse's efforts. We'll be sure to share your compliments with him. Thank you for choosing Jeremy Franklin Automotive, and we look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Jgood2, thank you so much for the amazing review and your continued trust in us! We’re thrilled to hear that our service team has consistently provided you with excellent customer service. That’s exactly the experience we strive to deliver every time. It truly means a lot to have your support, and we’re grateful to have you as part of the Jeremy Franklin Mitsubishi family. We look forward to taking care of you for many years to come!

Jeremy Franklin Mitsubishi of Kansas City responded

Yung.Kris816, we’re sorry to hear that you feel this way, but we do want to respectfully clarify a few important points. At our dealership, every step of the process including pricing, financing terms, and lender approvals is fully disclosed and reviewed before anything is finalized. Nothing is hidden, and all agreements are signed only after customers have had the opportunity to review and ask questions. We do not engage in scams or misleading practices our goal is to help customers secure reliable transportation based on their individual situation. We also want to note that while we are associated with other locations, each store operates independently with its own staff and processes. We stand behind the way our team conducts business here and the many customers we’ve been able to help successfully. That said, we’re more than willing to review your specific situation and address any concerns directly. If you’re open to it, please reach out to management so we can better understand what happened and provide any clarification possible.

Jeremy Franklin Mitsubishi of Kansas City responded

Ewinn47, thank you so much for the kind words and for trusting us with your daughter's purchase! We're thrilled to hear that your experience with our team was professional, welcoming, and smooth from start to finish. Helping customers find the right vehicle, especially when working with unique financial situations, is what we're here for, and we're so glad we could make it happen for her. That 2025 Trailblazer is a fantastic choice, and we hope she absolutely loves it! We truly appreciate your recognizing our efforts and sticking with us through the process. If you or your family ever need anything, we're always here to help. Enjoy the new ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Waterman, thank you for the great review! We’re happy to hear that you had a fast, friendly experience and that Cal took great care of you. We’ll be sure to pass along your kind words to him. We truly appreciate your trust in us and look forward to taking care of your vehicle every time you need us. Thanks again for your support!