Jeremy Franklin Mitsubishi of Kansas City

Taking Ownership Brought my vehicle into service for 3 safety recalls. Two of them being windshield wiper related. Sure enough I get the vehicle back and there is a 2 Brought my vehicle into service for 3 safety recalls. Two of them being windshield wiper related. Sure enough I get the vehicle back and there is a 2 foot crack in my windshield and notes on the invoice for "pre-existing damage". Interesting that the work they were doing was right were the damage occured. Convenient. If you can't trust service managers to take care of you when their guys mess up. Then what happens when you pay for major repairs and something goes wrong. If they will not take ownership for the little things, do you think they will back you with major issues. Its an integrity issue. Black and white. I hate leaving bad reviews. I really do. More

Excellent service If you want a car the Best sales person is TJ he takes his time and finds the perfect vehicle for you great guy five stars. If you want a car the Best sales person is TJ he takes his time and finds the perfect vehicle for you great guy five stars. More

Excellent My experience here today at Jeremy Franklin was the best car buying experience I’ve ever had!! Thank you Jesse at Jeremy Franklin for your help in get My experience here today at Jeremy Franklin was the best car buying experience I’ve ever had!! Thank you Jesse at Jeremy Franklin for your help in getting me into a car that I absolutely love!!! More

Excellent! This dealership has been Excellent! Second time dealing with Jeremy Franklin Mitsubishi! And that Jessie Hardin gives you top of the line customer ser This dealership has been Excellent! Second time dealing with Jeremy Franklin Mitsubishi! And that Jessie Hardin gives you top of the line customer service! Made me feel very comfortable plays no games. I am soooo happy with my vehicle! More

Great experience!!! Both TJ and Hector made my sales and buying experience a reality!. Thanks to you both and the Jeremy Franklin team! Will recommend to my friends Both TJ and Hector made my sales and buying experience a reality!. Thanks to you both and the Jeremy Franklin team! Will recommend to my friends and family. Thanks again for helping me!!! RB More

Great Jesse Hardin great guy ,A man of his word. Amazing individual. Very informative about the vehicle , suggested great deals. The overall was a great e Jesse Hardin great guy ,A man of his word. Amazing individual. Very informative about the vehicle , suggested great deals. The overall was a great experience. More

Simply Outstanding My automobile was due for its second oil change and service was scheduled. That morning struck a pothole which damaged right front tire. Took my aut My automobile was due for its second oil change and service was scheduled. That morning struck a pothole which damaged right front tire. Took my automobile in for oil change service and had the technician ,Josh Cressey, look at the tire. Josh reported the tire was destroyed and offered to replace the tire with a tire that was equivalent to the tire that was destroyed to save me money. It was my choice to try and replace the tire with exactly what was on the vehicle. Josh quoted me the price of the exact replacement and again offered an equivalent to save me money. Asked if they had the both in stock and to my surprise they had both. My experience with other dealerships is almost always having to wait for the part, causing another trip to the dealership. As settling in for the wait that seems to last forever Josh came into the waiting area, which is very nice and comfortable, and said my service was complete. I asked "even the tire" Josh reported all work was complete. Just as an extra note, left my phone on the passage seat and asked a person from the service department, wish I had his name, if would get my phone. He stopped what he was doing immediately and retrieved my phone. Maybe doesn't sound like much but for myself and surly for others it seams at other dealerships when you ask for a favor they make sure you realize it is a brother. Having somebody that sets their priority as customer service is an outstanding experience. To sum it all up the entire service department is outstanding, knowledgeable, professional, and put customer service as the top priority. More

Never Again Applied online. Received a call from Laron asking when I could come in. Because it is a 90 minute drive, I asked to have my credit run and approved. L Applied online. Received a call from Laron asking when I could come in. Because it is a 90 minute drive, I asked to have my credit run and approved. Laron returned and assured me that I had been approved for $25,000 and that all I needed to do was to test drive the pickup I was looking at. More than once during the call I was told by Laron to ask for him when I came in for my scheduled appointment. I asked how long it would take and he assured me we could have it done in an hour. We showed up for the appointment with 2 grandchildren, a 3 year old and a 2 year old, asking for Laron. I was informed that he was in the business end and that someone else would be helping me. Then we were asked to go through the whole application process again, duplicating what was done online 2 days earlier. Then we were approached by a person who identified as “one of the sales VPs” who informed us that he would be running a credit application (something Laron had assured me was already done). At this point we had tried to keep 2 young kids from going crazy for the last hour or more. Asking how long this would take we were told 10 or 15 minutes. 30 minutes later I went and asked how much longer it would be and was told with an unprofessional attitude “I can stop right now if you’d like”. I decided that we would leave and get the kids something to eat. The “VP” assured my wife that he would call us when the approval came back, that it wouldn’t be much longer. He also stated we would get a call even if declined. We fed the kids and then wasted time waiting on the call before giving up and heading home. 6 hours out of my day wasted That was Saturday. Today is Wednesday and I still have had no call from anyone at Jeremy Franklin. This makes me question how honestly customers and potential customers are treated. Reviewing my interactions with this business, I cannot remember anything remotely resembling honesty. To quote Forrest Gump, RUN FORREST, RUN. RUN AWAY.i More

Very irtitated We told them what we wanted and what we could afford. They told me taxes were included in the price. Went to sign and they tried changing it. So I wal We told them what we wanted and what we could afford. They told me taxes were included in the price. Went to sign and they tried changing it. So I walked out. Very disappointed. Make sure you pay attention to all that is said. More

Great service got what we wanted Great salesman, very friendly low pressure, got what we wanted even though our credit was bad, we were still able to get into a great car. Great salesman, very friendly low pressure, got what we wanted even though our credit was bad, we were still able to get into a great car. More