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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,439 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his ...
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,439 reviews

July 27, 2025

My visit was just ok. Attendant let me know i may have vehicle recalls and I appreciate that More

by Dave Wibbenmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 24, 2025

Very prompt and professional. Staff were very friendly, service area was very clean, all questions were answered. More

by SMDIAS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shop manager
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Jul 27, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Smdias57, thank you for your great review! We're glad to hear that you had a prompt and professional experience with our team. We take pride in maintaining a clean and welcoming environment, and it's wonderful to know our staff was friendly and informative throughout your visit. We appreciate you choosing Jeremy Franklin Automotive and look forward to serving you again!

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July 20, 2025

Great! Service Dept did a good job. I was satisfied with their review of future service needs. More

by sutherlandderrick2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IDK
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Jul 22, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Sutherlandderrick2, thank you so much for the positive review! Thank you for the great feedback! We're glad to hear our Service Department took good care of you and that you’re satisfied with the review of your future service needs. We appreciate your trust and look forward to seeing you again when you're ready for your next visit!

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July 19, 2025

Took to look to fix my tail light It should have never left the lot without being fixed More

by jokeresq13
Recommend Dealer
No
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Jul 22, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jokeresq13, it is disappointing for us to hear that your experience was anything less than great.Thank you for your feedback. We understand your concern and want to clarify that every vehicle goes through a thorough inspection before leaving our lot. In some cases, issues can arise that aren’t immediately apparent. As soon as we were made aware of the tail light issue, our team worked to resolve it as quickly as possible. We’re committed to making things right and ensuring your vehicle is safe and in top condition. If you have any further concerns, please don’t hesitate to reach out directly.

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July 18, 2025

Brandon was absolutely awesome. I am so thankdul for Jeremy Franklin. Chris Fry was wonderful. They made the process easy and helped me every step. I appreciate all of you! Thank More

by henrisauer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Henrisauer, thank you for sharing your positive experience! Thank you so much for your kind words! We’re thrilled to hear that Brandon and Chris Fry provided you with an awesome experience and guided you through the process every step of the way. Our team works hard to make things easy and stress-free, and we’re grateful for the opportunity to help. We truly appreciate your support and are so glad you chose Jeremy Franklin Automotive. Enjoy your new ride!

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July 18, 2025

Horrible service job incomplete, lack of communication they made me feel the lowest I’ve ever felt, rude and disrespectful. Especially Hector. Cal ignored my calls. I still don’t have the problem fixed, b More

by destinycarter83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Anonye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Jul 27, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Destinycarter83, Thank you for your feedback. We understand your frustration and are sorry to hear that your experience didn’t meet your expectations. While we can’t discuss all the details of your service visit publicly, we do want to clarify a few things. Our team works hard to assist every customer in a timely and respectful manner, and we take communication seriously. If there were moments where you felt otherwise, that was never our intent. Regarding your warranty and the part ordered, it’s important to note that some warranty parts must be approved and shipped by the manufacturer, which can sometimes cause delays outside of our control. We do our best to keep customers informed throughout that process. As for loaner vehicles and financial assistance, we try to offer options when they’re available, but they are based on inventory, eligibility, and warranty provider terms. We understand how important transportation is, especially with a busy schedule, and we regret if this caused any disruption for you. We value your business and would like the opportunity to work toward a resolution. If you’re willing, please reach out to our service management team directly so we can revisit your concerns.

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July 17, 2025

I’ve had nothing but great experiences with Jeremy Franklin Mitsubishi. From buying a new car to services. Overall great experience all around. More

by Desteny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Desteny, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! Thank you so much for your kind words and continued support! We're thrilled to hear that you've had great experiences with us—from purchasing your new vehicle to receiving service. Our team at Jeremy Franklin Mitsubishi is committed to providing exceptional customer care every step of the way. We truly appreciate your loyalty and look forward to serving you again in the future!

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July 17, 2025

Was at service center for well over 3 hours for a "scheduled oil change". At least 3 others arrived after me, received service and checked out. More

by dutcheshill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jul 19, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Dutcheshill, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We understand how frustrating it can be to wait longer than expected, especially for a scheduled service. While we strive to honor all appointment times, there are occasions when unexpected factors or vehicle needs may cause delays. That said, your time is valuable, and we’re actively working to improve efficiency and communication in our service process. We appreciate your patience and the opportunity to serve you, and we hope to provide a smoother experience on your next visit.

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July 14, 2025

Good service Done Everyone was so friendly I would refer friends to go there Excellent More

by roxiemrose38
Recommend Dealer
Yes
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Jul 17, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Roxiemrose38, thank you so much for your high rating! Thank you for the kind words! We’re glad to hear you had a great experience and that our team made you feel welcome. We truly appreciate your recommendation and look forward to helping your friends with the same excellent service. Thanks again for choosing Jeremy Franklin Automotive!

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July 12, 2025

The BEST experience EVER buying a car! Highly recommend to anyone looking to get a great car, effortlessly. Jeremy Franklin's delivers!! More

by tyrazimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tyrazimm, we're glad you had such a wonderful experience with us! We're honored to hear this was the BEST car-buying experience you've ever had. Our team works hard to make the process smooth, stress-free, and enjoyable, so it's great to know we delivered. We truly appreciate your recommendation and are grateful you chose Jeremy Franklin Automotive! Thank you, and have a fantastic day!

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