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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

4.5
1,346 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,346 reviews

February 19, 2025

Kenneth was an absolute pleasure to work with he was very helpful i would recommend him to everyone More

by Msalazar1us
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Although you have to pay the higher rate going to a dealer… I am familiar with the dealership so that’s why I keep going back. I’ve been happy with the services so far thank you. More

by rhonda646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rhonda646, we are glad we could help! Thank you for your continued trust and loyalty! We understand that dealership pricing can sometimes be higher, but we’re committed to providing top-quality service and a great customer experience every time you visit. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know!

February 11, 2025

I scheduled a 30,000 mile service for $400 on the website. When I arrived they said it was a glitch and that it would be $1200. I was upset. I asked for the manager. Never saw them. I asked them spec More

by fiveyeagers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the service man’s name
Feb 20, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Fiveyeagers, we regret to hear that you had this experience with us. We sincerely apologize for any confusion regarding the pricing of your 30,000-mile service. Our goal is always to provide transparent and accurate information, and we regret that a pricing error on our website caused frustration. We understand how important it is to have clear expectations when servicing your vehicle. Regarding your request to speak with a manager, we strive to address all concerns promptly, and we regret that you did not receive the level of communication you expected. Please know that customer satisfaction is our priority, and we would love the opportunity to make this right. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us directly. We appreciate your feedback and the opportunity to improve our service!

February 09, 2025

Service during the whole pre- and post-sales process was incredible. They made it easier than any other car purchase we have made. More

by allankells
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Allankells, thank you for the high star rating and your wonderful review! We're thrilled to hear that your car-buying experience with us was the easiest one yet. Providing exceptional service before, during, and after the sale is our top priority, and we’re glad we could make the process smooth for you. If you ever need anything, don’t hesitate to reach out. Enjoy your new vehicle!

February 09, 2025

Amazing customer service, personal touch and awesome follow up. Jesse and finance department went above my expectations More

by Tara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tara, we appreciate your positive review! Thank you for your kind words! We're delighted to hear that Jesse and our finance team exceeded your expectations. Providing top-notch customer service with a personal touch and great follow-up is what we strive for. We truly appreciate your business and look forward to assisting you in the future. Enjoy your new vehicle!

February 04, 2025

The service team was friendly and got us in and out in 30 minutes. I would definitely recommend them for all you car needs. More

by misseshim247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Misseshim247, we're glad you had such a wonderful experience with us! Thank you for your great review! We're happy to hear that our service team provided you with a friendly and efficient experience. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Safe travels!

February 03, 2025

They always forget to put something back in mycar. .thru 5 years and 2 cars More

by tcw197046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Feb 13, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tcw197046, we appreciate your feedback and sincerely apologize for any inconvenience you've experienced. Your trust and satisfaction are very important to us, and we want to make things right. Please reach out to us directly so we can address this and ensure a better experience for you moving forward. We truly value your business and would love the opportunity to improve your next visit.

January 31, 2025

It was very professional and the work was done in a timely manner. Only complaint was that the day after I found that my oil reset wasn't done More

by jsproat1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 06, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jsproat1955, we are glad we could help! Thank you for your feedback! We're glad to hear that you had a professional and timely experience with us. We apologize for the oversight on the oil reset and appreciate you bringing it to our attention. Please feel free to stop by, and we'd be happy to take care of it for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Let us know how we can assist you further! Thank you, and have a fantastic day!

January 31, 2025

This was the easiest auto transaction I have ever encountered. Deon Willis is fantastic! Best! More

by JESSTERBAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jessterbar, thank you so much for your high rating! Thank you for your kind words! We're thrilled to hear that your experience was smooth and effortless. Deon truly goes above and beyond to make the car-buying process as easy as possible. We appreciate your support and hope you enjoy your new vehicle! Thank you, and have a fantastic day!

January 26, 2025

Very poor was not satisfied at all waited for 20 mins on the service drive for someone to assist me More

by Daryl Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Fry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Daryl Thomas, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We're very sorry to hear about your experience and appreciate you bringing this to our attention. Providing prompt and attentive service is important to us, and we sincerely apologize for the wait you encountered. We would love the opportunity to make things right—please reach out to our service team so we can address your concerns and ensure a better experience moving forward.

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