Jay Wolfe Honda

Very smooth Tony helped me with my car needs and was able to get me a payment close to my last one. He was very helpful with what we needed. Tony helped me with my car needs and was able to get me a payment close to my last one. He was very helpful with what we needed. More

Terrible Experience The last few weeks I have received calls a Honda dealer much closer to my home asking to let them perform an airbag recall on our Pilot. I asked my wi The last few weeks I have received calls a Honda dealer much closer to my home asking to let them perform an airbag recall on our Pilot. I asked my wife to take it back to where we purchased the vehicle even though it was much farther from home because we had such a great experience purchasing the Pilot from them. My wife made an appointment a week in advance to perform the recall plus two warranty items. After the first day she received a call telling her they couldn't squeeze her but would try tomorrow. When she told the man she had the appointment for a week and shouldn't be squeezed in he checked and asked her what she wanted to do. She told him to go ahead and perform the service but needed her car back. I told her to call the service manager and complain to him. She spoke to Trent Gronberg who instead of apologizing told her one of the items would not be warranty and would need to pay before the work was done and brought up to her she hadn't been bringing the vehicle into to have them service for over almost two years. My wife told him that was true but has had the vehicle regularly serviced closer to home. It is apparent that if you are not a regular customer you do not get treated the same and they do not research to see what is actually covered by warranty. Why would the service manager be arguing with a client about an item actually covered under warranty? The only bright spot of this ordeal is Kyle Leitch who researched and found out the item was under warranty and my wife brought it back for the third day to have that item addressed. More

James Trotter is an AMAZING person! I didn't have the greatest experience IN the service department but thanks to James Trotter everything worked out fine. I had an appointment with Dr. I didn't have the greatest experience IN the service department but thanks to James Trotter everything worked out fine. I had an appointment with Dr. Vinyl to work on a scratch on my new car. When I arrived in the service department no one knew anything about HOW Dr. Vinyl works. I texted James that I was IN the service department and they didn't know what was going on and he took over and took excellent care of me. The ladies in the customer lounge were also AMAZING!! Friendly and caring like we were old friends. So the only thing keeping me from giving 5 stars was the service department. More

Buying Process Made Easy Erica was very knowledgeable and helpful during the car buying process. She met all of my desired criteria in a new vehicle and took the time to expla Erica was very knowledgeable and helpful during the car buying process. She met all of my desired criteria in a new vehicle and took the time to explain every feature available. In working with her I felt confident that I was getting the best value for a great vehicle. More

New battery/service I dropped off my car for a new battery and service. It was very convenient and had no issues. Staff is very nice and informative. I dropped off my car for a new battery and service. It was very convenient and had no issues. Staff is very nice and informative. More

Very Good. When I bring my car in I always ask for Byron Hughes. He is a professional. Very knowledgeable of my car. I trust him in whatever his suggestion on When I bring my car in I always ask for Byron Hughes. He is a professional. Very knowledgeable of my car. I trust him in whatever his suggestion on what my car needs. He is dependable. I like how he interacts with his customers. He is just a joy to talk to and be around. He is truly a valuable member of this company. More

Honesty is the key! When Mr. Klein left I made sure he left me in good hands and he did. Rob Bray continues to show my family and I what a good guy he is. He is honest, When Mr. Klein left I made sure he left me in good hands and he did. Rob Bray continues to show my family and I what a good guy he is. He is honest, truthful and doesn’t sell me stuff I don’t need just to make a sale. He is always looking out for the best financially for our family and we greatly appreciate it! He is a real person and truly understands the importance of keeping our cars in good condition! More

Good experience We were told how long the service would take, kept informed during the process and service was completed in the time predicted. The staff was very hel We were told how long the service would take, kept informed during the process and service was completed in the time predicted. The staff was very helpful and friendly. More

Excellent Sales Experience Through Costco Auto Program We could not have asked for a more hassle-free, pleasant sales experience with Russ King. This was our first time buying a Honda and using the Costco We could not have asked for a more hassle-free, pleasant sales experience with Russ King. This was our first time buying a Honda and using the Costco Auto Program. We highly recommend both Russ and the program. There was no haggling or surprises; everything was transparent and straightforward. Excellent sales experience overall! More

Byron was great! Byron Hughes was awesome. - pleasant and knowledgeable. Service depress busy and I didn’t have to wait long. Great experience and I would recommend yo Byron Hughes was awesome. - pleasant and knowledgeable. Service depress busy and I didn’t have to wait long. Great experience and I would recommend your service department More