Jarrett Gordon Ford Lincoln of Winter Haven | Page 2

My son recently purchased a vehicle from this dealership. They worked with him to help get him an wonderful vehicle. Victoria was amazing. You can tell she enjoys working with her clients. They worked with him to help get him an wonderful vehicle. Victoria was amazing. You can tell she enjoys working with her clients. More

People were helpful and spent time explaining features and answering our questions. The paperwork process seemed to take a long time though. and answering our questions. The paperwork process seemed to take a long time though. More

Salesman tried to write a wrong by the sales manager. Not happy and will not be back. Not happy and will not be back. More

Great experience from start to finish. All online till deal completed in person. Kelwing was fantastic and helped through the process. All online till deal completed in person. Kelwing was fantastic and helped through the process. More

Victoria was awesome! I would definitely recommend Victoria and Jarrett Gordon Ford Lincoln of Winter Haven to others. I would definitely recommend Victoria and Jarrett Gordon Ford Lincoln of Winter Haven to others. More

I must be honest, the only reason I decided to purchase my vehicle from this dealership was because it was certified and this is important to me. But the service here was truly disappointing to say the lea my vehicle from this dealership was because it was certified and this is important to me. But the service here was truly disappointing to say the least. My first interaction was with the internet Mgr. Whom was rude after I simply asked for a video of the car. So I asked for to speak with someone else. got Vadim, yet another salesman that assisted me but was quite rude and extremely pushy while simply negotiating. But Michael the finance guy was pleasant, professional and a pleasure to deal with. Now to the next BIGGEST issue that I encountered at delivery of the car (Note it's an electrical vehicle) the charger that came with the car literally came in with broken prongs I literally cannot charge the car. I reached out to the dealership and was pretty much told you can go on Amazon and purchase the charger, WHAT?? They went as far as sending me the link to purchase, I was shocked and totally disappointed to say the least. As I write this review I am still within the 14 day satisfaction guarantee or return the car if not totally satisfied and I am seriously considering exercising that option because this is just not right. Come on dealership it's an EV certified car pre-owned vehicle, it is your responsibility to ensure that the customer has the ability to charge at home as designed. I've owned the car now for 6 days and still waiting for some kind of resolution from the dealership. I guess I have 2 options, 1-return the car or purchase a charger Hmm, hopefully the dealership does the right thing 🤔 More

Very professional in everything they do. .willing to go the extra mile to get your business..they are very well versed in their product and if they don't know the answer they find someone who .willing to go the extra mile to get your business..they are very well versed in their product and if they don't know the answer they find someone who does ..I would definitely recommend them to anyone More

Always a pleasure to work with Kelwing and team at Jarrett Gordon Winter Haven. True professionals that make it easy to shop and want to come back again. Thanks for the great service Jarrett Gordon Winter Haven. True professionals that make it easy to shop and want to come back again. Thanks for the great service More

Did it really need to take over 5 hours to sell us a used car after we picked out the used car, and did a test drive in less than an hour? And what happened to the dealerships for used cars, where they wer car after we picked out the used car, and did a test drive in less than an hour? And what happened to the dealerships for used cars, where they were supposed to pay at least Bluebook prices on trade-ins? More

So happy with my vehicle purchase! Manuel C. made everything go smoothly and was so helpful answering all my questions. He had everything ready for me and made the amount of time at th Manuel C. made everything go smoothly and was so helpful answering all my questions. He had everything ready for me and made the amount of time at the dealership quick. He even had coloring books for my kids to use which was incredibly helpful. Michael was great too, he had all the paperwork ready to go and knew exactly what and where to sign. So fast and efficient. Overall a great experience with Jarrett Gordon Ford! More