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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
881 Reviews

881 Reviews of James Wood Motors, Inc. - Service Center

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January 24, 2025

Poor Communication. Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinat More

by RYAN.BLACKBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, Ryan. I understand your concerns regarding the communication and the issues with your truck. At James Wood Chevrolet Buick GMC Decatur, we strive to provide timely updates and support to our customers. I appreciate your feedback and would like to encourage you to contact me directly so I can address your concerns and work towards a resolution. Thank you again for your insights. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 22, 2025

James wood is a great dealership. The salesman Chris Filline was very helpful on our purchase. More

by jimelk84
Recommend Dealer
Yes
Employees Worked With
Chris Filline
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're glad to hear you had a great experience at James Wood Chevrolet Buick GMC Decatur, and that Chris was able to assist you with your purchase. We appreciate your feedback and hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 16, 2025

The service department was excellent to work with. Always try to use them whenever possible. More

by ROBTJEBAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your great review! I'm thrilled to hear that you found our service department at James Wood Chevrolet Buick GMC Decatur excellent to work with. Your loyalty means a lot to me, and I look forward to assisting you again whenever you need us! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 16, 2025

Always friendly, quick and professional service. Have been using them for 10 years now, 4 new trucks over that time and all service even though 30 miles from my house. More

by DEFENDERONTHEROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 10 years and I am thrilled to hear about your positive experiences with our friendly, quick, and professional service. Don't hesitate to visit us again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 16, 2025

While the service went very quickly ~ I was surprised that my carpet was vacuumed. I have never experienced this since I have been getting my oil changes at James Wood. I will definitely reconsider where More

by GJPLOEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you experienced quick service, but I understand your surprise with the carpet vacuuming. We aim to provide thorough service, and your concerns are important to us. If you'd like to discuss this further or share more details, please feel free to reach out. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 15, 2025

Great people, great service . Myself and both my kids recently have bought vehicles and are happy , service department was quick and proficient and even threw in a wash More

by Snuffysurfdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Estes
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Jan 16, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you and your kids are happy with your new vehicles from James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing great service and ensuring our customers have a fantastic experience. I'm glad you enjoyed the quick and proficient service, along with the complimentary wash. I look forward to seeing you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 15, 2025

Billy went above and beyond his duty to help me get the car I came for. Fast friendly service More

by daisymg17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that our team, especially Billy, provided you with fast and friendly service at James Wood Chevrolet Buick GMC Decatur. I always strive to go above and beyond for our customers. I look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 14, 2025

Zack was very professional got me in and out in a heartbeat. I was very pleased. More

by WINDWALKERNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience! We're thrilled to hear that Zack provided you with such professional service and that you were pleased with your visit to James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 14, 2025

Excellent! The sales guy was great, very helpful and very patient with me and what I was looking for. More

by jayjennsutton
Workmanship
Recommend Dealer
Yes
Employees Worked With
Laney
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Jan 16, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Jay! We're thrilled to hear that you had a great experience with our sales team at James Wood Chevrolet Buick GMC Decatur. We pride ourselves on being helpful and patient to ensure you find exactly what you're looking for. We hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 12, 2025

Great service each and every visit. We buy and service our vehicles from James Wood for this reason. More

by ROBERTSONRANDY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur for both purchasing and servicing your vehicles. It's our goal to provide great service every time, and I'm glad to know we've met your expectations. I look forward to seeing you again on your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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