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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
902 Reviews

902 Reviews of James Wood Motors, Inc. - Service Center

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February 09, 2024

Sean Hoe once again came to my rescue…was pleasantly surprised that l only needed a battery to back on the road… More

by ICUB42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! I really appreciate your business and are so happy that Sean could provide great service to you and your vehicle. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 09, 2024

Shaun always takes such great care of all my truck’s needs as a service advisor. The James Wood service team is the best in the business! More

by robertdoley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
Feb 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Robert, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 07, 2024

I always get really good service from Shawn and the job is done perfectly. I really like James Woods Motors. More

by STVRICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Shawn is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 07, 2024

These people are outstanding, highly Professional, if they make a mistake they will let you know.We have used James Woods for a very long time, we will continue to use them. More

by RBCUCA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hoo
Feb 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 05, 2024

Great Service! A special thanks goes out to Brian Stanley, David Stokes and River for going above and beyond an unusual situation in a timely manner. More

by dwireeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley, Brian
Feb 07, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 05, 2024

Took my ‘09 HHR in for oil change Jan. 26, 2024. After not even 200 miles, check engine light came on. Took it to two different mechanics & both said oil had NOT been changed. Both said More

by lowens0653
Workmanship
Recommend Dealer
No
Employees Worked With
Nick Huff
Feb 07, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Feb 08, 2024 -

lowens0653 responded

We discussed this over the phone Monday. Like I said above, no way will I take any of our vehicles to James Wood Decatur. I also found out I’m not the only one this has happened to. Two other people told me they had the same experience with James Wood Decatur…paid for an oil change but it wasn't performed. Something needs to be done over there.

February 03, 2024

I was not offered the ability to use my gmc rewards at this dealership to reduce my cost. More

by GARY.CURRY1955
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Gary, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 03, 2024

Kind people. Easy to work with. Listens and professionalism. Clean waiting room and clean bathroom . More

by chatacarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 03, 2024

Have used James Wood Decatur since 1993, have always been treated as if we were part of the family. More

by blklaus77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello and thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 01, 2024

No attention to detail. Poor overall customer service. It was not the experience I was expecting. More

by jbbrunet
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Landon East
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at James Wood Chevrolet Buick GMC Decatur. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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