James Wood Motors, Inc. - Service Center

Shawn was great. Service was quick. My only issue was that they charge a service fee for using a credit card. Nobody does that anymore. Service was quick. My only issue was that they charge a service fee for using a credit card. Nobody does that anymore. More

James Wood Motors has a great focus on the customer service experience, from helpful service advisors, to the competent and proficient mechanics, to the nice and clean waiting area, and all the way to service experience, from helpful service advisors, to the competent and proficient mechanics, to the nice and clean waiting area, and all the way to the friendly faces at the counters. They also take pride in getting vehicles done not only quickly, but right the first time. Will keep coming back here. Thanks More

Great customer service. I had recall that needed to be done.. staff came pickup my vehicleqq, and was return to my driveway.. without taking any time from my day. Friendly, I had recall that needed to be done.. staff came pickup my vehicleqq, and was return to my driveway.. without taking any time from my day. Friendly, prompt would recommend.. More

SALES AND service always take great care a re of us so we bought another car from them! I drive past 2 dealerships to get to them!! bought another car from them! I drive past 2 dealerships to get to them!! More

Shawn always takes good care of service and that insures I will be back as needed. I will be back as needed. More

Good guy Landon helped me friendly and recommended, For everyone who wants to grab their new Chevrolet everyone who wants to grab their new Chevrolet More

I was incredibly impressed with Krystal, my technician. She was not only highly knowledgeable and com I was incredibly impressed with Krystal, my technician. She was not only highly knowledgeable and completed the job efficiently, but she also kept me informed throughout the entire process. Krystal explained things clearly and patiently answered any questions I had. Her friendly and professional demeanor made the whole experience positive. If you're looking for a top-notch technicians who prioritizes communication, quality work, and customer service, I highly recommend James Wood Motors! They are the best around! More

Great place to do business, the service is done right and the staff is very friendly the staff is very friendly More

The people and service were great. The only thing that is unsatisfactory is the lack of availability of a loaner vehicle. I do not work in Decatur, but want to keep the service on my The only thing that is unsatisfactory is the lack of availability of a loaner vehicle. I do not work in Decatur, but want to keep the service on my vehicle in one location. More

Always a great service experience at James Wood Motors! Nice waiting area with coffee and more. Shawn Hooe is my service advisor for years now. His knowledge and guidance are second to none. Excellent serv Nice waiting area with coffee and more. Shawn Hooe is my service advisor for years now. His knowledge and guidance are second to none. Excellent service and fun to talk with my friend Shawn every visit. More