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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
881 Reviews

881 Reviews of James Wood Motors, Inc. - Service Center

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February 02, 2025

Great service as usual, all of the staff was professional and friendly, Excellent service, as usual. More

by CKELLEYT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am thrilled to hear that you experienced great service and found our staff at James Wood Chevrolet Buick GMC Decatur to be professional and friendly. We appreciate your kind words and look forward to serving you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 01, 2025

I have been using James Wood for about ten years every service every car bought. Zach in Service keeps me returning as he is the best there is honest fair and realistic More

by odiswaynebickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your loyalty over the years and are thrilled to hear that Zach has provided you with such excellent service. At James Wood Chevrolet Buick GMC Decatur, we strive to create a great experience for our customers and are glad this has been the case for you. We look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 01, 2025

Generally very professional and customer oriented. .. I've never had an unsatisfactory dealing with them. It is a busy place so plan ahead if you can. More

by LAZYHORSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We appreciate your kind words about our professionalism and customer service at James Wood Chevrolet Buick GMC Decatur. I am glad to hear you've continued to have positive experiences with us. We look forward to seeing you again and helping you with any of your future vehicle needs! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

January 31, 2025

GREAT customer service! The Service Department was so very helpful and accommodating. I have always been treated so very well. EVEN when I didn't have an appointment but had More

by katlyn57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your fantastic review! I truly appreciate your kind words about our Service Department at James Wood Chevrolet Buick GMC Decatur. I'm glad to hear that you felt taken care of, even in emergency situations. Your satisfaction means the world to me, and I look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 31, 2025

good people What Others Say GREAT customer service! The Service Department was very helpful, but still takes toolong. More

by JSEEJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm glad to hear that you experienced great customer service from our Service Department at James Wood Chevrolet Buick GMC Decatur. I appreciate your patience and your feedback regarding the duration of the service, and I will continue to work on improving our efficiency. I hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 27, 2025

Service department was very friendly and helpful setting up my appointment and provided prompt and excellent service. More

by DLZBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that our service department provided friendly and prompt assistance during your appointment at James Wood Chevrolet Buick GMC Decatur. I always strive to deliver excellent service to our customers. I hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 26, 2025

They were very helpful in setting appointments that worked with my busy schedule. The work was completed within a timely manner. The service advisers were friendly and welcoming. More

by STEPHENS966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm delighted to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to accommodate your schedule and provide friendly service. Your satisfaction is our priority, and I appreciate you taking the time to share your experience. I look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 25, 2025

Excellent service! Very accommodating and was very friendly and helpful. Always a good experience for me. More

by lisaslaughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that you had an excellent experience with us at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide exceptional service, and it's wonderful to know that you felt accommodated and welcomed. I look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 25, 2025

They took care of my problem and the cost was less than the estimated cost. More

by jrbost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that we could take care of your problem and that the cost came in lower than expected. At James Wood Chevrolet Buick GMC Decatur, I strive to provide the best service possible, and it's wonderful to know we met your needs. I look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 24, 2025

We are always pleased with the service we receive at James Wood Motors. We especially appreciate the attention to detail given by our Service Advisor, Brian Stanley. Thanks for all of your hard work! More

by WINMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm delighted to hear that you are always pleased with the service at James Wood Chevrolet Buick GMC Decatur. Brian takes great pride in providing excellent service, and I'm glad you noticed his attention to detail. I appreciate your support and look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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