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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
874 Reviews

874 Reviews of James Wood Motors, Inc. - Service Center

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April 04, 2024

Repaired the bodywork damage and returned an essentially new truck. I am very pleased with the result. More

by KWB178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 03, 2024

Staff is very helpful and keep you updated on progress. Their shuttle service is very convenient. More

by nagemear83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 02, 2024

We have a lot of confidence in the Service Department at James Wood Decatur. They are very professional and communication is thorough. Our advisor Shawn listened to our needs and took great care to make sur More

by jbpeg331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 31, 2024

Fast service and dependable. I recommend James Wood service department for all your vehicle needs. More

by FANDJB2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jezierski
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Apr 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing James Wood Motor Decatur's Service Department. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 30, 2024

My husband drives from Waxahachie to Decatur for oil change and anything else. We won’t go anywhere else. Customer service is excellent! More

by debbie.peavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Debbie, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 30, 2024

Always very fast and friendly. Every time I go here they treat me as family! More

by CTKNAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your kind words about your experience at James Wood Chevrolet Buick GMC Decatur! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 28, 2024

Highly recommend Shawn Hooe, very professional and NICE. Got the job done. Thank you very much. More

by PLAMPLEY0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It’s great to know that Shawn provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 28, 2024

I think I was scammed the dealership or person responsible for Idea that a cat circumvented the warranty and 48 month battery charging me with 600.00 Bill for a new battery and did not replace b More

by BARRYPEPPER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Hooe
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing this review regarding your experience with us, Barry. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 28, 2024

The service was quick and efficient, The agent was friendly as always and easy to work with. More

by SPILLJR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 28, 2024

Work on my car is always done in a prompt and courteous manner. If something comes up during service I am notified before any other work is done. More

by LARichey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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