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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
874 Reviews

874 Reviews of James Wood Motors, Inc. - Service Center

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May 10, 2024

Had scheduled appointment for 1st oil change on new vehicle. Work completed as scheduled and was surprised when the vehicle was washed upon return. More

by gherzog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that your first oil change experience at James Wood Chevrolet Buick GMC Decatur went well, and we're glad you were pleasantly surprised by the complimentary vehicle wash. We look forward to serving you again in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

Excellent Work, and Very Nice Staff to work with! ! Will return again soon. Thank You for Great Jobs- Woods!! Frank Lovett More

by flovegeol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Frank, for your kind words and for choosing James Wood Chevrolet Buick GMC Decatur! We are delighted to hear that you had an excellent experience with our team. We look forward to your next visit with us. Safe travels! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 09, 2024

Same great service i have come to expect at James Woods Motor company. Alway friendly and fair More

by jrice0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! At James Wood Chevrolet Buick GMC Decatur, providing exceptional service is our top priority. I appreciate your loyalty and look forward to serving you again in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 06, 2024

You make me like you care about my needs also are very professional and sending me texts reminding me of my appointment time which really helps with all I have going on. More

by LARRYNANTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for taking the time to give our dealership such an excellent star rating, Larry. It helps me to know that we are meeting the needs of our customers. If there is anything else that I can do to help you with regard to your vehicle, please feel free to let me know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 06, 2024

James Woods continues to do a fantastic job with service and customer service! Thank you! More

by anne.slusser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your glowing review, Anne! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 05, 2024

Very friendly and courteous. Slight snag is that they forgot to wash my truck after service. More

by DLZBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this feedback about your service experience. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

Always a great experience and as always Zach very helpful and great communication regarding the progress of our vehicle. More

by ptittor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at James Wood Chevrolet Buick GMC Decatur! If there is anything else I can do for you, please feel free to give me a call. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

Service department is great, but watch out for the sales department their manager will under value your trade in by several thousand dollars! More

by jim_schaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing this review regarding your experience with us, Jim. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 03, 2024

Overall great experience. Communication was excellent. Zach my service advisor was very professional and courteous. More

by JAMESWDURHAM99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this review. I am pleased to hear that Zach was able to provide an efficient and overall positive experience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

Always a great experience with Shawn, our service advisor. He is very helpful and easy to work with More

by DLEEFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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