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James Wood Motors, Inc. - Service Center
Decatur, TX
874 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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874 Reviews of James Wood Motors, Inc. - Service Center
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June 14, 2024
Well pleased service was done on time car was clean service person was curtieous and accurate service person was curtieous and accurate More
by KFBU7777
Verified CustomerEmployees Worked With
June 14, 2024
Up until recently, all service has been exemplary. However, when I had my oil changed the last time, it dripped on my driveway via the oil filter. After discussing with the service advisor, Zach, he However, when I had my oil changed the last time, it dripped on my driveway via the oil filter. After discussing with the service advisor, Zach, he first said if the level wasn't going down on the dip stick, then I shouldn't worry about it. I said I would rather bring it in and find out what is causing the drip. So, an appointment was eventually made. I live in Wichita Falls, so it's difficult to get to Decatur on just any given day. Anyway, after returning to the dealership, the leak was fixed quickly. The service advisor said it was a crimped filter. It no longer leaks. However, I just got an email from Carfax saying the oil and filter were changed on my last visit. Since the sticker on the windshield was not updated, or the oil life % reading was left the same. I am not sure the oil change was performed or not and yet. would like to know. I did not receive a document or invoice when I left the dealership even though I had signed a work order form when I arrived at the service center. That's not the way it usually has been there. I guess at this point, I just want to know if my oil and filter were actually changed on my last visit. That's it... More
by BURNSALEXANDER
Employees Worked With
June 14, 2024
The service was excellent and Krystal did an outstanding of keeping me informed. Thank You David Hamilton of keeping me informed. Thank You David Hamilton More
by ndham12
Employees Worked With
June 14, 2024
Long waiting, workers have no regards for you time or you vehicle they just there for the paycheck vehicle they just there for the paycheck More
by Gaby77giron
Employees Worked With
June 13, 2024
The best dealership to go to for a new car or for service on you car! on you car! More
by NICKIE.SHERWOOD67
June 13, 2024
Great customer service. Friendly staff. Very nice and clean waiting area. Check in process was quick and easy. Friendly staff. Very nice and clean waiting area. Check in process was quick and easy. More
by leachkacie
Employees Worked With
June 13, 2024
Great service and Sales staff very knowledgeable and helpful. Great people to work with. Thanks helpful. Great people to work with. Thanks More
by LEGEND380
June 12, 2024
Great customer service, communication, and workmanship. Love James Woods! Wait time could improve, but understand how busy the dealership is. Love James Woods! Wait time could improve, but understand how busy the dealership is. More
by MEGAN48
Employees Worked With
June 11, 2024
Outstanding customer service & sales people work really hard to find what you are looking for. hard to find what you are looking for. More
by MNMFRAZ7
Employees Worked With
Other Employees :
Lanny Loesch
June 10, 2024
Service was good. Requested a wash but was not washed on picked up. Krystal was great and stayed in constant contact. Requested a wash but was not washed on picked up. Krystal was great and stayed in constant contact. More
by bram0
Employees Worked With
