James Wood Motors, Inc. - Service Center

Got several check engine lights on my truck (all emissions and it is a diesel). Had to have it diagnosed several times but, Krystal was great, being persistent at getting the problem fixed and thoro emissions and it is a diesel). Had to have it diagnosed several times but, Krystal was great, being persistent at getting the problem fixed and thorough. Drove the truck to Florida and back and it seems to be fixed. Thank you, Krystal ! More

James Wood Decatur offers, excellent, reliable service. Their service writers are always clear about the issues they are addressing, why they are addressing them and what you can expect to pay. Their service writers are always clear about the issues they are addressing, why they are addressing them and what you can expect to pay. More

You are blessed to have Shawn Hooe as a member of your team. Shawn exemplifies customer service, truly cares about the customer. Thanks Shawn. team. Shawn exemplifies customer service, truly cares about the customer. Thanks Shawn. More

The 3 percent credit cards convenience fee was charged on the July 1,2024 purchases that I received. In fact, it is not clear why they are billing this 3% extra charge with my purchase. I agree this extra c the July 1,2024 purchases that I received. In fact, it is not clear why they are billing this 3% extra charge with my purchase. I agree this extra charge is not fair when using my credit cards. Moreover, I have been James Wood customer since April ‘1998 without any disputes in question. More

love the customer service and service department. There are very helpful and Professional. James wood people aways takes care of my family vehicles. There are very helpful and Professional. James wood people aways takes care of my family vehicles. More

Dealership was clean and the service people were extremely helpful. I have been a longtime fan of James Wood and his employees. Very professional and extremely helpful extremely helpful. I have been a longtime fan of James Wood and his employees. Very professional and extremely helpful More

I have been using the dealership and service department for over 20 years. Shawn Hooe has always been our service advisor and gets the job done. for over 20 years. Shawn Hooe has always been our service advisor and gets the job done. More

We have bought 5 new care luxury cars in less than 10 years from James Woods, and they can't seem to ever have a loaner. We paid a fortune for Extended Warranty that has cost us every time they seem to f years from James Woods, and they can't seem to ever have a loaner. We paid a fortune for Extended Warranty that has cost us every time they seem to find something else to charge us for. The car industry has gone to crap with Liberal Leadership. I wish it wasn't true, but we need competitors to bring GM and Ford to their knees. We drive 1 hour to keep aways from Jerry's GM that is horrible. We have come to the inevitable conclusion that our next vehicles and out families will be bought by a respectable dealership like Classic or Moritz. Not sure we will be buying another American made product..... And I work More

Service is great. No issues. I however don’t understand why your service agents only check you in and do not provide any feedback about your vehicle. I’ve had my oil c No issues. I however don’t understand why your service agents only check you in and do not provide any feedback about your vehicle. I’ve had my oil changed there several times, and the only interaction I’ve ever had with the service agent has been to check me in. However, this last visit, the agent did send me a text, saying if I had any questions to contact him. The service agents need to learn how to come out from behind that desk, and actually speak to you. Even just to come out to the waiting room to let you know about how much longer it’s going to be for your vehicle. More

This was my 2nd bad experience with the service department but the service manager smoothed things over with the 1st visit. This visit I had an appointment and after 3 days I had to follow up and department but the service manager smoothed things over with the 1st visit. This visit I had an appointment and after 3 days I had to follow up and was assured it was “next in line”. Another 3 days I had to follow up again and they hadn’t even touched my truck. I then picked it up and no apologies when I picked it up. Very disappointing since this is the only Chevy dealer within Wise County. Won’t be back at this location for sales or service. More