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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
950 Reviews

950 Reviews of James Wood Motors, Inc. - Service Center

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April 07, 2025

It’s close to home & the employees are very friendly. I feel they take very good care of my car. More

by JBBROOKS1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you find James Wood Chevrolet Buick GMC Decatur close to home and that our team has provided you with friendly service. We take pride in caring for your vehicle. We look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 05, 2025

James Wood Motors service department is hands down the best out there!! Krystal Gipson is very knowledgeable and friendly! She is my go-to person for all my service needs!! They are fast and efficient! More

by TXKRIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our service department at James Wood Chevrolet Buick GMC Decatur. Krystal is indeed a valuable member of our team, and it's great to know that she has become your go-to person for service needs. We appreciate your kind words and look forward to assisting you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 05, 2025

All service is outstanding! Bryan Stanley has taken care of my service needs for almost 40 years and is outstanding! More

by DSCARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Gunter
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Apr 06, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you have received outstanding service at James Wood Chevrolet Buick GMC Decatur, especially from Bryan. It means a lot to us to have loyal customers like you for so many years. We look forward to seeing you again for your future service needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 05, 2025

The service department has always taken care of my automotive needs in the last 30 years of buying GM suvs and trucks! More

by DODD202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your excellent review! We're thrilled to hear that our service department has consistently taken care of your automotive needs over the past 30 years. At James Wood Chevrolet Buick GMC Decatur, we value our long-standing customers and appreciate your loyalty. We look forward to assisting you with your future GM SUVs and trucks! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 03, 2025

Jennifer did a great job. Got me a quote quick. In and out in 15 minutes More

by TCROSSNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you! We're thrilled to hear that you had a great experience and that our team at James Wood Chevrolet Buick GMC Decatur was able to assist you quickly. We appreciate your feedback and look forward to seeing you again! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

April 02, 2025

I’m very pleased with the work done to fix the recall start to finish More

by copperheadrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with the work done to fix the recall at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our priority. We look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 02, 2025

it took 4 hours before i got a call back to make appointment the service was great More

by D.GOBER371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I appreciate your feedback regarding the callback time, and I'm glad to hear that you found the service to be great at James Wood Chevrolet Buick GMC Decatur. If you have any more concerns or suggestions, please feel free to reach out to us. I look forward to serving you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 01, 2025

Super happy with the service I received. They even fixed the additional issue I mentioned at check in! More

by junebug1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The team over at Hyundai are great, however they are not any of the people listed above to choose from
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Apr 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you are super happy with the service you received at James Wood Chevrolet Buick GMC Decatur. It's always our goal to go the extra mile for our customers, and we're glad we could address the additional issue for you. We look forward to seeing you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 01, 2025

They did a good job servicing my vehicle however the wait was almost two hours More

by bhiggs1403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate that you recognized our team at James Wood Chevrolet Buick GMC Decatur for servicing your vehicle. We understand that wait times can be frustrating, and we are continuously working to improve our efficiency. We hope to serve you better and faster on your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 01, 2025

We only shop James Wood. Their sales, service and collision center teams in Denton & Decatur are the best. Five vehicles purchased. Looking forward to number six. More

by mmccoy276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our sales, service, and collision center teams at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your loyalty and look forward to assisting you with your sixth vehicle purchase! Don't hesitate to reach out to us when you're ready. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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