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James Wood Motors, Inc. - Service Center
Decatur, TX
950 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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950 Reviews of James Wood Motors, Inc. - Service Center
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October 04, 2024
Took freaking FOREVER! !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy was I wrong…. At that point he could’ve told me what the wait was looking like so I could make other plans, but he didn’t… I had to ask after waiting for two hours when my truck would be ready and was told it would take another hour and a half for the recall/update. Again, after waiting another two more hours I text’d the service advisor asking how long it would be and didn’t even get a response back. I will say my truck was ready 5 minutes after I sent the text so maybe that’s why he didn’t respond, but after waiting that long a response would’ve been a nice courtesy. Or a courtesy wash…. More
by lou.davis
Verified CustomerEmployees Worked With
October 03, 2024
I HAVE NOT HAD A GOOD EXPERIENCE IN THE LAST SEVERAL SERVICES I HAVE HAD THERE! JUST APOLOGIES AND NO ONE MAKES ANYTHING RIGHT! SERVICES I HAVE HAD THERE! JUST APOLOGIES AND NO ONE MAKES ANYTHING RIGHT! More
by brogan.richelle
Employees Worked With
October 01, 2024
Bryan has always done a great job with keeping my vehicles in tip top shape. Definitely recommend James Wood Service department…. vehicles in tip top shape. Definitely recommend James Wood Service department…. More
by Happy buyer
September 29, 2024
Great service. I have used James Wood Decatur for 20+ years and value their service department above all others. I have used James Wood Decatur for 20+ years and value their service department above all others. More
by JCMANSIR
September 29, 2024
I love everything about this dealership. From the purchase of my 2021 Tahoe to regular service appointments, James Wood is fantastic! My son was there today from Argyle/Flower Mound buying From the purchase of my 2021 Tahoe to regular service appointments, James Wood is fantastic! My son was there today from Argyle/Flower Mound buying his son a new truck. He knew how great my buying experience was and wanted to buy a truck there too. More
by KATHYNOBLES
Employees Worked With
September 28, 2024
James Wood Collision Center repaired my vehicle above satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpfu satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpful in returning the rental vehicle to enterprise. Thanks to all involved! More
by copperheadrow
September 25, 2024
They are the only place to service your vehicle. Shawn is the best. Outstanding service everytime Shawn is the best. Outstanding service everytime More
by GTODASH
September 25, 2024
Awesome as always. Chevy Silverado advisor Zach is extremely knowledgeable and very professional. Russell in the parts department is extremely knowledgeable as well. Al Chevy Silverado advisor Zach is extremely knowledgeable and very professional. Russell in the parts department is extremely knowledgeable as well. All the folks at James Wood Chevrolet are very nice. More
by martyvaldez1959
September 23, 2024
Great service done in a timely manner. The employees at James Wood are very nice. The employees at James Wood are very nice. More
by alisasarnold
Employees Worked With
September 23, 2024
Easy to schedule, follow up was good and repairs went very smoothly and quickly. Thanks very smoothly and quickly. Thanks More
by reopritchard
Employees Worked With
