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James Wood Motors, Inc. - Service Center
Decatur, TX
878 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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878 Reviews of James Wood Motors, Inc. - Service Center
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August 17, 2024
James Woods as always been great to us. We enjoy our visit each time we are there. We enjoy our visit each time we are there. More
by RANCE952
Verified CustomerEmployees Worked With
August 16, 2024
Friendly and informative dealership. Will even order things you might need for any other vehicle. Will even order things you might need for any other vehicle. More
by mawma0714
Employees Worked With
August 15, 2024
We were taken care of in a timely manner Everything was done smoothly Fully satisfied done smoothly Fully satisfied More
by DONNAWEICK
Employees Worked With
August 14, 2024
Service advisor was really helpful and the mechanic did an amazing job! My front end was going out on my 02 they fixed it as fast as they could but also made sure it was done right! an amazing job! My front end was going out on my 02 they fixed it as fast as they could but also made sure it was done right! More
by CHASTONTEELER23
August 13, 2024
I was charged $90 fi nothing! !! You misdiagnosed!!!! Nothing wrong with water pump!!! I would NOT recommend you to anyone!!!!!! !! You misdiagnosed!!!! Nothing wrong with water pump!!! I would NOT recommend you to anyone!!!!!! More
by GAIL-R-BERG
Employees Worked With
August 13, 2024
Had an issue with my truck. Mechanical issues and warranty issues. James Wood Motors handled everything completely and got me back up and running Mechanical issues and warranty issues. James Wood Motors handled everything completely and got me back up and running More
by JIMBOB
August 13, 2024
Recently my Silverado needed routine service. I called and spoke with my Service Advisor, Mr. Bryan Stanley. He got me on the schedule promptly. When dropping off my truck, I was greeted by na I called and spoke with my Service Advisor, Mr. Bryan Stanley. He got me on the schedule promptly. When dropping off my truck, I was greeted by name, a smile and a firm handshake with Mr. Stanley. It's great to be known and receive personalized care from the team at James Wood Motors in Decatur. The oil change, tire rotation and inspection was completed in a timely manner. Mr. Stanley called me when my vehicle as ready. When picking up my Silverado, I was greeted by Mr. Paul Johnson, the Service Department Supervisor. Like Mr. Stanley, Paul greeted me by name, a smile and a firm handshake and thanked me for our business. We chatted a moment. I cant express how important it is to me that the professionals at James Wood Motors care about their customers as observed by their behavior. We highly recommend James Wood Motors in Decatur, Texas. More
by robcox15
August 12, 2024
Took 7-8 days to get my truck looked at. Still not sure about everything that was wrong with it. I know the technician had to do something with a manual regen and a computer issue. I did Still not sure about everything that was wrong with it. I know the technician had to do something with a manual regen and a computer issue. I didn't meet with any service technicians when i picked up my truck. Haven't heard from anyone yet. I had to call the dealership and ask about my truck to find out anything. More
by JDUVALL6890
Employees Worked With
August 11, 2024
Great service experience and everything went well with my appointment. Very friendly staff and great communication. appointment. Very friendly staff and great communication. More
by ekgatlin
Employees Worked With
August 09, 2024
James Wood Motors has always been my go to for anything vehicle related from purchasing to repairs!' They are wonderful, extremely helpful, affordable, and always provide all services with a smile. They ma vehicle related from purchasing to repairs!' They are wonderful, extremely helpful, affordable, and always provide all services with a smile. They make you feel right at home. The service they provide from oil changes to repairs to sales is always top notch!! I wouldn't go anywhere else. Thank you again for a great experience!! More
by farahnail
