James Wood Motors, Inc. - Service Center

Great service. I have used James Wood Decatur for 20+ years and value their service department above all others. I have used James Wood Decatur for 20+ years and value their service department above all others. More

I love everything about this dealership. From the purchase of my 2021 Tahoe to regular service appointments, James Wood is fantastic! My son was there today from Argyle/Flower Mound buying From the purchase of my 2021 Tahoe to regular service appointments, James Wood is fantastic! My son was there today from Argyle/Flower Mound buying his son a new truck. He knew how great my buying experience was and wanted to buy a truck there too. More

James Wood Collision Center repaired my vehicle above satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpfu satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpful in returning the rental vehicle to enterprise. Thanks to all involved! More

I was pleased with the manager in the Service Department. He fixed the problem which had been caused by one of the people in the Service Department. I am impressed with James Wood Dealership. I purchased He fixed the problem which had been caused by one of the people in the Service Department. I am impressed with James Wood Dealership. I purchased 2 cars from Hyundai. My issues were always addressed by the service department. I purchased an Equinox as well. The difference between the Chevrolet side and the Hyundai side is - on the Hyundai side, the carwash is better. Also, they clean the floor mats and vacuum without you asking. More

They are the only place to service your vehicle. Shawn is the best. Outstanding service everytime Shawn is the best. Outstanding service everytime More

Awesome as always. Chevy Silverado advisor Zach is extremely knowledgeable and very professional. Russell in the parts department is extremely knowledgeable as well. Al Chevy Silverado advisor Zach is extremely knowledgeable and very professional. Russell in the parts department is extremely knowledgeable as well. All the folks at James Wood Chevrolet are very nice. More

Great service done in a timely manner. The employees at James Wood are very nice. The employees at James Wood are very nice. More

Easy to schedule, follow up was good and repairs went very smoothly and quickly. Thanks very smoothly and quickly. Thanks More

I had a very bad service experience at this dealership. I live 2000 miles from Denton. I was on a road trip visiting my son, and my 2024 Sierra 1500 came due for an oil change and fuel filter. I arrived I live 2000 miles from Denton. I was on a road trip visiting my son, and my 2024 Sierra 1500 came due for an oil change and fuel filter. I arrived on Thursday, having called ahead and made a service appointment for Friday afternoon. I'm only here for the weekend. I dropped off the truck, and I thought everything was fine after I picked it up a couple of hours later. But that evening, as I scrolled through the menus I noticed that the fuel filter was at 6% - where it was when I dropped it off. I looked at the invoice, and they charged me for it. I don't know if they did it and forgot to re-set the service indicator or if they charged me and didn't do it. I have a diesel, and my dealer at home tops off my DEF every time I take it in for service. They did not do that. Of course, by the time I noticed all of this they were closed on Friday. I tried to call the dealer to day to talk to any manager, because I leave to drive home on Monday and I wanted to at least let them know. The lady who answered the phone was nice, but there was no one to talk to me, and no one called me back by the time they closed. Basically, I think they took me for granted and didn't care at all because they figured I was from out of state and it didn't matter. If I were you, I'd avoid this dealer. My experience speaks poorly of them. I think that they are big enough that they don't really care about their customers. More

Timely and courteous service . Waiting area was clean and comfortable. Service advisor answered all my question. Waiting area was clean and comfortable. Service advisor answered all my question. More