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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
953 Reviews

953 Reviews of James Wood Motors, Inc. - Service Center

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February 06, 2025

Just like tha rest in some ways and better in some ways , i like my free ride home when i drop my vehicle off , i like james woods ! More

by JCHARLAN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear you enjoy the complimentary ride home when dropping off your vehicle. At James Wood Chevrolet Buick GMC Decatur, we strive to provide the best service possible, and it's great to know you appreciate that. We look forward to assisting you next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 06, 2025

Brian is always great to work with. Good people. Good service. Very accommodating!! I recommend. More

by JDBJ1824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you! We truly appreciate your kind words and feedback about your experience at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that you found our team accommodating and our service to your satisfaction. We look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 06, 2025

Everyone was friendly and the experience was efficient and easy! I’ve always had a great experience! More

by LHAYHURST3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at James Wood Chevrolet Buick GMC Decatur. We're thrilled to hear that your experiences with us have always been efficient and enjoyable. We look forward to seeing you again for your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 02, 2025

Great service as usual, all of the staff was professional and friendly, Excellent service, as usual. More

by CKELLEYT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am thrilled to hear that you experienced great service and found our staff at James Wood Chevrolet Buick GMC Decatur to be professional and friendly. We appreciate your kind words and look forward to serving you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 02, 2025

After 3 hours still hadn’t started to fix the blower. Ended up leaving. Technician was rude More

by BERRYCHRISTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Stanley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your experience with the service delay and the service you experienced at James Wood Chevrolet Buick GMC Decatur was not satisfactory. Your concerns are important to us, and I encourage you to reach out to me directly so we can address this issue. We strive to maintain high standards and appreciate your input. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 01, 2025

I have been using James Wood for about ten years every service every car bought. Zach in Service keeps me returning as he is the best there is honest fair and realistic More

by odiswaynebickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your loyalty over the years and are thrilled to hear that Zach has provided you with such excellent service. At James Wood Chevrolet Buick GMC Decatur, we strive to create a great experience for our customers and are glad this has been the case for you. We look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 01, 2025

Generally very professional and customer oriented. .. I've never had an unsatisfactory dealing with them. It is a busy place so plan ahead if you can. More

by LAZYHORSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We appreciate your kind words about our professionalism and customer service at James Wood Chevrolet Buick GMC Decatur. I am glad to hear you've continued to have positive experiences with us. We look forward to seeing you again and helping you with any of your future vehicle needs! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

January 31, 2025

GREAT customer service! The Service Department was so very helpful and accommodating. I have always been treated so very well. EVEN when I didn't have an appointment but had More

by katlyn57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your fantastic review! I truly appreciate your kind words about our Service Department at James Wood Chevrolet Buick GMC Decatur. I'm glad to hear that you felt taken care of, even in emergency situations. Your satisfaction means the world to me, and I look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 31, 2025

good people What Others Say GREAT customer service! The Service Department was very helpful, but still takes toolong. More

by JSEEJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm glad to hear that you experienced great customer service from our Service Department at James Wood Chevrolet Buick GMC Decatur. I appreciate your patience and your feedback regarding the duration of the service, and I will continue to work on improving our efficiency. I hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 27, 2025

Service department was very friendly and helpful setting up my appointment and provided prompt and excellent service. More

by DLZBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that our service department provided friendly and prompt assistance during your appointment at James Wood Chevrolet Buick GMC Decatur. I always strive to deliver excellent service to our customers. I hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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