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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
950 Reviews

950 Reviews of James Wood Motors, Inc. - Service Center

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April 25, 2025

Great service. Timely, friendly, and knowledgeable. I used the drop off service and was taken to my office with no delays. Highly recommend. More

by Marianna2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! We're thrilled to hear that you had a great experience with our drop-off service at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide timely, friendly, and knowledgeable service, and it’s fantastic to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

Very friendly, prompt, knowledgeable & professional service. Also would highly recommend to friends & family I’m a very satisfied customer More

by SWARTZJOE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Joe! We're thrilled to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our top priority, and we appreciate your recommendation to friends and family. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

Always friendly and professional service from James Woods entire team explaining the service being provided at each visit. More

by LINDAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
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Apr 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We are thrilled to hear that you consistently receive friendly and professional service at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to ensuring that you are well-informed about the services we provide. We look forward to seeing you again on your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

We always enjoy this dealership. The showroom and service center employees are all extremely friendly. More

by vtrichel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you always enjoy your experience at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing friendly service, and it's great to know that it shows. We look forward to welcoming you back on your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

I'm always very satisfied about work with Shawn or any other of the service reps. More

by EBHARSHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you're always satisfied with the service you receive from Shawn and our team here at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to serving you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 23, 2025

The service department was a little slow when attaching a bug shield. But, they did a good job. More

by LADYTRAFIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate your understanding regarding the wait time while our service team attached the bug shield. We're glad to hear that you were happy with the job they did. We strive to improve our efficiency and service at James Wood Chevrolet Buick GMC Decatur. We hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 19, 2025

Great fast service. Got a rental car right away and Jennifer kept me up to date on status along the way!! Drove 190 miles to get me vehicle repaired by the James Wood B More

by Gran0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krista Granger
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Apr 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We truly appreciate you choosing James Wood Chevrolet Buick GMC Decatur and making that drive to have your vehicle repaired. It's great to hear that Jennifer provided you with timely updates and that you received fast service. We hope to see you again soon for any future needs! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

April 19, 2025

All good. Quick and efficient, helpful, professional and polite. They were able to resolve an add-on problem at the visit as well. More

by cdepac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur was quick and efficient. Our team strives to provide professional and helpful service, and we're glad we could resolve the add-on problem during your visit. We appreciate your feedback and look forward to serving you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 17, 2025

First time visit, service advisor was very polite. Inside waiting area was very clean. Wait time was good. More

by PAULATYLEROWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, Paula! We’re thrilled to hear that your first visit to James Wood Chevrolet Buick GMC Decatur was a positive experience. It's great to know that our service advisor made a good impression and that you found our waiting area comfortable. We appreciate your feedback and hope to see you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 14, 2025

Repair was done quickly. Appears to have fixed the issue. Pick up and drop off went well. More

by jumpdaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! We're thrilled to hear that your repair was done quickly and that it has resolved the issue. It’s great to know that your pick-up and drop-off experience went smoothly as well. We appreciate your trust in James Wood Chevrolet Buick GMC Decatur and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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