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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
941 Reviews

941 Reviews of James Wood Motors, Inc. - Service Center

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April 14, 2025

Repair was done quickly. Appears to have fixed the issue. Pick up and drop off went well. More

by jumpdaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! We're thrilled to hear that your repair was done quickly and that it has resolved the issue. It’s great to know that your pick-up and drop-off experience went smoothly as well. We appreciate your trust in James Wood Chevrolet Buick GMC Decatur and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 13, 2025

Recall work was scheduled and completed without a hitch. Only issue is I couldn’t get a good explanation of what the purpose of the recall was for and what this fix did to the actual transmission. After the More

by CLAYTONCAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2025

Found what we needed and it was hassle free. Everyone there were very nice and got things done. More

by COLLINSN806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
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Apr 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that you found what you needed and had a hassle-free experience at James Wood Chevrolet Buick GMC Decatur. Our team always strives to provide excellent service, and it's great to know they made a positive impression. We look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 12, 2025

TopShelf service ……Shawn Hooe was awesome…. Great job. I will be going back to conduct future business. More

by Wilson.dale123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Wilson! We are glad to hear that you had a great experience with Shawn at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again for your future automotive needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 12, 2025

Always a great experience at James Wood. Our Family has been doing business with them - since 2011. They are our go to GM Dealership. Whether sales or service. Give them a chance and I a More

by back4duty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your loyalty over the years and are thrilled to be your go-to GM dealership since 2011. We're committed to providing excellent service in both sales and service. We look forward to continuing to earn your business and helping your family for many more years to come! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 10, 2025

Everyone was on the ball to communicate the status of the service visit the whole time I was there. Pretty clear on next services needed. More

by dwhawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! It's great to know you had a positive experience with our team at James Wood Chevrolet Buick GMC Decatur. Communication is key, and we're glad that we could keep you informed during your service visit. We look forward to seeing you again for your next services! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 10, 2025

Fast and efficient service. Everyone was very courteous and helpful. Went over the service recommendations and when to service again based on my usage. More

by robsimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Mayfield
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Apr 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you received fast and efficient service at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in being courteous and helpful, and we’re glad you felt supported with your service recommendations. We appreciate your feedback and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 09, 2025

This is stupid if I have nothing else to say about it so just take this off and leave me alone More

by RLEAVELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We acknowledge this review and understand that it is not relevant to this page, nor does James Wood Chevrolet Buick GMC Decatur endorse any products, contacts or services mentioned. Thank you for your feedback. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

April 09, 2025

Dropped of and they did all service that was required. We have both cars serviced her. Bryan our service guys answers all my questions. Thank you More

by PAM3213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! We are pleased to know that you had a great experience at James Wood Chevrolet Buick GMC Decatur and that Bryan was able to assist you with all your questions. We appreciate your loyalty in servicing both of your cars with us and we look forward to seeing you again for your next service! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 08, 2025

Repair Service staff were always polite and professional. Answered all my questions and made the claim process easy! Thank you!! More

by swearhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that our Repair Service staff at James Wood Chevrolet Buick GMC Decatur provided you with polite and professional service. It's great to know we could assist you with your questions and make the claim process easy. We appreciate your feedback and look forward to seeing you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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