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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,142 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,142 reviews

June 04, 2024

Ordered my first truck with Karen. She was extremely helpful and showed me every type of accessory from trucks on the lot. She kept me updated on everything from the ordering to when i More

by dalechegwidden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your truck purchase! I am thrilled to hear that Karen provided you with exceptional service and made your buying experience smooth and enjoyable. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 03, 2024

If you want a runaround after you buy a truck then go to James woods More

by masterkelly581
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Billy Balderas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. We are disappointed to hear about your experience. At James Wood Chevrolet Buick GMC Decatur, we aim to provide excellent service and a transparent buying process. Your satisfaction is important to us, and we would like the opportunity to address your concerns. Please reach out to me directly so we can work towards a positive resolution. Thank you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 03, 2024

They still cannot figure why my car will wander left. Funny a car repair friend said it is off a bit in the steering Wheel angle and they should put on in the computer .... I don't think you tried that. More

by pataleonard03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. We appreciate your insights and observations regarding the steering wheel angle. We take all customer concerns seriously and strive to address them promptly. Please feel free to reach out to me directly so we can work together to find a satisfactory solution. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 02, 2024

Very satisfied with quick attention and service provided to me. I kew it would be done correctly and timely More

by GARRYHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience with us, Haley! We are thrilled to hear that you were very satisfied with the quick attention and service you received at James Wood Chevrolet Buick GMC Decatur. We always aim to provide efficient and accurate service to all our customers. Please feel free to visit us again or share your experience with others. We appreciate your feedback! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 02, 2024

They were above and beyond They took care of not just one of my vehicles, but unfortunately, two of my vehicles within a couple weeks and their work was superb. Very very high-quality with a really good warr More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience! We are thrilled to hear that you were satisfied with the service at James Wood Chevrolet Buick GMC Decatur. We aim to provide high-quality work and make every customer feel important. It's fantastic to know that you would recommend us to your family and friends. We will pass along your kind words to Sam and the team. We look forward to assisting you and your vehicles in the future. Thank you for choosing us! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 01, 2024

This was my third truck to buy from the James Woods dealership. The prices were fair and the customer service was excellent. Karen Pattison was my salesperson for my last two trucks and when I go back More

by kimrace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your vehicle needs! I am thrilled to hear that you had an excellent experience with Karen as your salesperson. I truly appreciate your loyalty and look forward to assisting you with your next truck purchase. Drive safely and enjoy all the great options on your new vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 01, 2024

They took very good care of me. Found the car i wanted and made the deal work nice and simple More

by JEFFREYALEXANDER2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the positive feedback! I'm thrilled to hear that we were able to assist you in finding the car you wanted and making the deal a smooth process. If you ever need anything in the future, please don't hesitate to reach out. See you next time at James Wood Chevrolet Buick GMC Decatur! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 01, 2024

I am a first time car buyer, and I not only found my needs met, but exceeded them. Andrew and the rest of the staff were very kind, explanatory and helpful throughout the entire process, and I would abs More

by savannacarnivora
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Belden
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the glowing review! I am thrilled to hear that Andrew and the team at James Wood Chevrolet Buick GMC Decatur went above and beyond to meet your needs as a first-time car buyer. I appreciate your kind words and look forward to assisting you with your future vehicle needs. See you next time! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 01, 2024

Landon did an excellent job! Financing went very smoothly with Reubin Cantu. Trailblazer looks great! More

by jrusnak12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your 5-star review! I'm thrilled to hear that you had an excellent experience with us, and I'm glad to know that the financing process with Reubin went smoothly. Enjoy your new Trailblazer, and please feel free to reach out if you need anything in the future. I appreciate your business! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 01, 2024

Dealership was easy to navigate and work with. I told them what I was looking for and they made sure it was there ready for me! More

by richard@dp-is.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience with us at James Wood Chevrolet Buick GMC Decatur! I appreciate your kind words about our easy navigation and great service. I'm glad we could have the vehicle ready for you. I look forward to serving you again in the future or feel free to share your experience with others. Drive safely! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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