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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,181 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,181 reviews

November 09, 2024

Excellent response. Good pricing. Everything went very smooth. Would highly recommend both James Woods and Hunter More

by kevin@mflitteken.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words and for recommending James Wood Chevrolet Buick GMC Decatur! I'm thrilled to hear that you had a smooth experience with us and that Hunter provided excellent service. I appreciate your feedback and look forward to welcoming you back in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 09, 2024

Best deals all the time Second time I’ve purchased a vehicle there at James Woods love this place More

by joevrod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you love James Wood Chevrolet Buick GMC Decatur and that this is your second vehicle purchase with us. We truly appreciate your loyalty and support. We look forward to welcoming you back for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 09, 2024

Usually very good at appointments being on time, but this time I made an appointment for 9:45am on a Monday but wasn't able to get my truck for almost 3 full days. Why make an appointment if they put off the More

by TERRIMEEKS80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the delays in getting your truck serviced. While I am glad to hear that you were satisfied with the repairs, I understand the importance of timely service at James Wood Chevrolet Buick GMC Decatur. Your comments will be taken into consideration as I strive to improve our scheduling and service efficiency. If you have any further concerns, please feel free to reach out to me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 08, 2024

Dewayne Plumlee was very helpful, made the experience very pleasant. Everyone was very nice. Fast and easy, Highly recommend. More

by Rene Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewayne Plumlee
Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Rene! I appreciate your kind words about your experience at James Wood Chevrolet Buick GMC Decatur. It's great to hear that Dewayne made your visit pleasant and that you found the process fast and easy. I'm grateful for your recommendation and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 08, 2024

Great experience, very attentive, fast and easy, Understood what I needed and provided the best fit. Very happy with my purchase. More

by Rene Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dewayne Plummlee
Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic that our team was able to understand your needs and provide you with the best fit. I appreciate your business and hope to see you again for your future automotive needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 07, 2024

Everyone we dealt with in the purchase of a n Equinox from salesman Clay Estes to Dane in finance very personable very helpful, overall a good experience More

by ghawkins4841
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that your experience purchasing a Chevrolet Equinox was enjoyable and that both Clay and Dane were helpful and personable. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and it's great to know we met your expectations. We hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 07, 2024

Found my issue and took of the problem in a timely manner took care of the warranty coverage and all was good !!! More

by ekms377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate you taking the time to share your experience with James Wood Chevrolet Buick GMC Decatur. It's great to hear that we were able to address your issue and promptly take care of the warranty coverage. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

My appointment time had to be changed to a later time. They were very helpful in getting it changed and accommodating my needs. More

by RLSVBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! We’re glad to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to accommodate your needs and assist with rescheduling your appointment. We appreciate your understanding and look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

I asked to have the dome light checked as it often will not turn off after exiting the vehicle. It still has the problem. More

by RKLEIBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the dome light issue in your vehicle. Your concerns are important, and I encourage you to reach out to me at James Wood Chevrolet Buick GMC Decatur so I can assist you further in resolving this matter. We are committed to providing you with the best service possible and look forward to helping you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2024

Friendly service & wonderful maintenance. Service personnel come & talk to you personally if there is any questions or changes More

by MG_EMERSON82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your experience! We're glad to hear that you appreciated the friendly service and personal interactions from our maintenance team at James Wood Chevrolet Buick GMC Decatur. Your feedback is important to us, and we strive to ensure our customers feel informed and valued. We look forward to seeing you again for your future service needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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