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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
1,838 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978
At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978.
Community Engagement:
From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact.
Exceptional Customer Service:
Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle.
Rave Reviews:
But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care.
Looking Ahead:
As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself.
Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,838 reviews
November 15, 2024
Todd was able to give me fair pricing for a vehicle that I was looking to purchase. He gave me time to think on the purchase without pressure. He had the paperwork prepared for me to come in and sign everyt I was looking to purchase. He gave me time to think on the purchase without pressure. He had the paperwork prepared for me to come in and sign everything so it was very streamlined! Chris, co-worker of Todd, was extremely helpful answering the “seal the deal” questions that my wife had and made sure that everyone was happy with the vehicle before paperwork was completed! Chris went above and beyond to make sure the vehicle met our needs and really provided a helpful pleasant atmosphere! Once all questions were answered, papers signed, we walked out of there the proud new owners of a Jeep! Thank you Todd for being very fair and thank you Chris for putting in the extra effort to complete the sale! More
by R Medlock
Verified Customer
November 15, 2024
They knew what we wanted and did everything they could to make it happen. We had our doubts but they pulled it off. make it happen. We had our doubts but they pulled it off. More
by heath.wilson
November 14, 2024
Buying a new vehicle can be a stressful experience. Our experience at James Wood was the opposite- it was actually pleasant. Our sales representative, Billy Balderas was very helpful, patient and knowl Our experience at James Wood was the opposite- it was actually pleasant. Our sales representative, Billy Balderas was very helpful, patient and knowledgeable. I can’t say enough positive things about him. We are very happy with our new vehicle and look forward to many years of ownership. If you want a great buying experience with a dealership please consider going to James Wood. You won’t be disappointed. More
by cyndzev
Employees Worked With
November 12, 2024
Zach is always thorough and professional. I never have to worry about the status of my vehicle - he is always ahead of me and always keeps me fully informed. I never have to worry about the status of my vehicle - he is always ahead of me and always keeps me fully informed. More
by SHELLEYARNETTE
Employees Worked With
November 12, 2024
The dealership and Bob Miller treat me really good and that makes it worth it for me to come down from Wyoming that makes it worth it for me to come down from Wyoming More
by tim.tillard
Employees Worked With
November 12, 2024
Krystal and all of the other advisors in service are kind and knowledgeable. Always exceptional service! and knowledgeable. Always exceptional service! More
by KG7723
November 11, 2024
The service was very good, kept me up to date on everything. I will be back. everything. I will be back. More
by RICK@DMWCURVING.NET
November 11, 2024
The Service Advisor was professional and thorough, and the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or credit, and when I told her credit she did not mention there was a charge for using a credit card until after the card was processed. She said the Service Advisor should have told me. Then she made a snarky comment when the ID she asked for slipped out of my hand and landed in front of her. I hope she isn't there the next time I am in for service. More
by MARYWHIZ16
November 10, 2024
The work done on my car was great. The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I was never told until I got the bill. That brings me to my major issue with this dealership. If you pay with a credit card they charge you a transaction fee. Come on!! Who does that anymore? It's very inconvenient. They should price their services to include this. It really irritates me. More
by WILL241
Employees Worked With
November 09, 2024
Very hard to get to take your calls. Very hard to get a fast service, I guess they are to busy with all the return vehicles. Very hard to get a fast service, I guess they are to busy with all the return vehicles. More
by RANDY_REAVES
