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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,015 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,015 reviews

December 01, 2024

Very helpful and transparent during the entire deal process. Was patient and not pushy. I came from out of town and it was exactly what they promised when I got to the dealership More

by travisc413
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We at James Wood Chevrolet Buick GMC Decatur truly appreciate your feedback. It's great to hear that our team's helpfulness and transparency made your experience a positive one. We’re glad you received exactly what was promised when you arrived. Please come back and see us again for your future vehicle needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 01, 2024

I do not want to make a comment. Why is this mandatory for review of the service? More

by klt0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate you taking the time to rate James Wood Chevrolet Buick GMC Decatur. Your opinion matters to us, and we look forward to assisting you in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Sean is the best. He kept me informed and advised me on the best repair options. He made a stressful situation less so. More

by gajojohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Sean provided you with excellent service and support during your repair visit at James Wood Chevrolet Buick GMC Decatur. Our team strives to make every experience as smooth as possible. We appreciate your feedback and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Friendly and personable. Keeps customers best interest in mind. Not any more words. Thank you... More

by ANNRIPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you found our team friendly and personable at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our priority, and we look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Bryan Stanley always make sure my vehicle is taken care of any needed service or repairs . More

by WICKERCREW5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're glad to hear that Bryan has been taking great care of your vehicle and ensuring it receives the necessary service and repairs. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and it’s great to know that Bryan is making a positive impact. We look forward to seeing you again for your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Purchasing our new pickup was fast and simple. Drews knowledge of the truck and it'sequipment was great. More

by jd4010b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that your experience purchasing your new pickup at James Wood Chevrolet Buick GMC Decatur was fast and simple. Drew is dedicated to providing excellent service, and we're glad his knowledge helped you. We look forward to seeing you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 01, 2024

Good experience and highly recommend! Good customer service! They are very knowledgeable and informative on the type of vehicle you want to purchase. More

by ERMABOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We greatly appreciate your kind words about our customer service and the knowledgeable team at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you had a good experience. We hope to assist you again in the future, and please feel free to share your experience with others! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

They did the oil change and tire rotation quickly. Bryan was awesome as always and very detailed when talking over the phone. More

by ASHLEY_ZAMORA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Ashley, for your wonderful review! We're thrilled to hear that Bryan provided you with excellent service during your oil change and tire rotation at James Wood Chevrolet Buick GMC Decatur. Your kind words about his detailed communication are much appreciated. We look forward to seeing you again for your next service! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

I like the service center but it takes way to long to get the service work done. Took my Cadillac in for a simple repair and it took two weeks. So that was two weeks without a vehicle. To long More

by KATBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service time for your Cadillac at James Wood Chevrolet Buick GMC Decatur. While I am glad to hear that you like our service center, I understand that a two-week wait for repairs is not ideal. We strive to improve our processes and your comments will help us in that effort. Please feel free to reach out to me directly if you have any further concerns or suggestions. We value your business and hope to serve you better in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Had to tell them 3 times I did not want a tire rotation also asked for car wash and it wasn’t washed. More

by SHERRY.F910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Sherry, for sharing your experience with us. I understand that clear communication is essential, and I'm disappointed to hear that there were issues regarding your tire rotation request and the car wash at James Wood Chevrolet Buick GMC Decatur. Your feedback is invaluable, and I encourage you to reach out to me directly so I can address your concerns and ensure a better experience next time. Thank you for your input. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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