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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
3,019 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 3,019 reviews

October 30, 2024

Customer service is very nice and informative. They do not do anything without consulting you first, so no surprise fees or charges. I had gone to get the oil change and wanted a quote on brakes More

by skeeter.86.cp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I truly appreciate your kind words about our customer service at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you felt well-informed and that our team prioritized transparency, especially regarding your oil change and brake inspection. I'm glad to know there were no unnecessary services needed. I look forward to seeing you again for any future needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 30, 2024

Hands down the BEST car buying experience I’ve ever endured!! Dewayne Plumlee was simply astronomical, incredibly helpful & has patience like no other! There are not enough great words to describe this More

by kristinfragsdale
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dewayne Plumlee ⭐️⭐️⭐️⭐️⭐️
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Nov 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had the BEST car buying experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that Dewayne provided you with the exceptional service we strive for. I appreciate your kind words and look forward to assisting you again in the future! Don't hesitate to share your experience with others. Safe travels! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 29, 2024

Great Customer attention Friendly approach No tricks Great prices Easy to negotiate Awesome experience Honest people More

by daniel.manriquen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Cantu on Finance 6 STARS
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Oct 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had an awesome experience at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing great customer attention, friendly service, and honest pricing. We appreciate your feedback and look forward to welcoming you back next time! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 29, 2024

Salesman was awesome! !! Answered all my questions. I am a repeat customer. Great dealership to buy a car!!! More

by donaldmontgomery_1974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Belden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had an awesome experience with us at James Wood Chevrolet Buick GMC Decatur. We appreciate your loyalty as a repeat customer and are glad that our team could answer all your questions. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 29, 2024

Buying a vehicle at James Woods was a truly pleasurable experience. Great people, no pressure, great pricing, and a large stock from which to choose. All my questions were answered and the whole transactio More

by jackfreemanjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mawby, finance, who was very knowledgeable and efficient. By far the best finance person I have dealt with at any dealership!
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Oct 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur was pleasurable and that you found our team helpful and our selection impressive. We strive to make the car buying process as smooth as possible, and it’s great to know we succeeded with you. We look forward to welcoming you back for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 28, 2024

I really enjoyed my experience at James Woods buying a truck. Rocco Rotundo was great on the new truck side, and Ricky Delgado was great on the used truck side. Most of all, I enjoyed the low/no pressur More

by tbschauf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur and found the perfect used GMC Sierra AT4. It's fantastic to know that Rocco and Ricky provided you with exceptional service in a low-pressure atmosphere. I appreciate your support and hope to see you again soon for any of your automotive needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 28, 2024

Great service provided! Clay made trading and purchasing a vehicle very easy. The 13 hr round trip to purchase the perfect vehicle at the right price was worth it! More

by amandascorley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that Clay provided you with excellent service and made your vehicle trading and purchasing experience easy. It’s wonderful to know that the 13-hour round trip was worth it for the perfect vehicle at the right price. I appreciate your business and look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 28, 2024

Always excellent service , your service department is top notch and takes care of all our issues. More

by robert_chaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
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Oct 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about our service department at James Wood Chevrolet Buick GMC Decatur. It's our goal to provide top-notch care for all your needs, and I'm glad to hear you’ve had such positive experiences. I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 27, 2024

Service advisor was nice. I did not like being called for my car by intercom as I am slightly hard of hearing. More

by CMACRAE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
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Oct 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding our service advisor and understand your concern about the intercom announcement. I strive to provide a comfortable environment for all our customers at James Wood Chevrolet Buick GMC Decatur. Please feel free to reach out to me directly for any future visits so we can better accommodate your needs. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 27, 2024

They did great with my ranch hand and the steps to my truck. Great service all in one More

by tanneralred1932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lara
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Oct 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you’re happy with the service you received for your ranch hand and the steps to your truck at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our priority, and I appreciate you taking the time to share your experience. I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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