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Jaguar Land Rover Parsippany

Parsippany, NJ

4.3
486 Reviews

220 U.S. West

Parsippany, NJ

07054

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486 Reviews of Jaguar Land Rover Parsippany

April 04, 2018

Car shopping not speed dating I usually have great experiences working with this dealer but my most recent experience left me speechless. I worked with Lenny who at first was great More

by Debbie S
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lenny Dandonue
Apr 16, 2018 -

Jaguar Land Rover Parsippany responded

I regret you did not enjoy your recent experience with us, Debbie and apologize if you left feeling uncomfortable in any way. Our team looks to establish a friendship with our customers to help them find the best vehicle for their needs and apologize if this approach made you uncomfortable. Our team would appreciate the opportunity to learn more and ask you please contact me at your earliest convenience a wgonyea@paulmiller.com to discuss this further. Thank you and I look forward to speaking with you. -Bill Gonyea / General Manager/ Land Rover Parsippany

March 26, 2018

Great Experience We had an amazing experience with Jaguar Morris County. Our salesperson Paul was easy to work with and patient with our numerous questions. Paul mad More

by Joanna Maglio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Aweeky, Ray and Dave
Apr 04, 2018 -

Jaguar Land Rover Parsippany responded

Thank you for your positive feedback, Joanna! On behalf of Paul, Dave, and our team - thank you for choosing us and enjoy your new vehicle!

March 23, 2018

Amazing service I worked with Glenn and he was extremely patient and worked well with me and my questions. From the moment I inquired online about a 2015 Hyundai Elan More

by Stefany1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Treich
Apr 04, 2018 -

Jaguar Land Rover Parsippany responded

We are thrilled to hear this! Thank you for your positive feedback about Glenn and our team. We hope you enjoy your new vehicle!

March 16, 2018

Go to another dealership! Save yourself a headache and go to Paramus or Edison. Terrible communication, one they sell you the car you can forget about getting ahold of or getti More

by Fpacejag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All of them
Mar 19, 2018 -

Jaguar Land Rover Parsippany responded

I regret you did not enjoy your recent experience with us. My team and I would appreciate the opportunity to learn more about your experience and resolve this immediately. If you would like to discuss this further, please contact us at your earliest convenience at fpinheiro@paulmiller.com. Thank you and I look forward to speaking with you. - Flavio Pinheiro / General Manager / Jaguar Morris County

Mar 20, 2018 -

Fpacejag responded

This guy is not honest, the opportunity to learn more? You know everything that happened and that your dealership screwed up bad. You didn’t get involved nearly soon enough, didn’t return calls, and have lead a terrible sales culture. Get on the same page as your team - when three of them promise me that I can bring the car back by Friday if you don’t have my plates than you honor it. Don’t call Friday all tough and say nope not an option the way you did.

March 01, 2018

Bad service! NEVER AGAIN!!! I went to the dealership on Saturday ready to purchase an F-Type to replace my current Porsche. As soon as I walked in I felt like I wa More

by Bubblerun458
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Morgan
Mar 05, 2018 -

Jaguar Land Rover Parsippany responded

Thank you for your feedback. Unfortunately, our database shows no record of your visit with us nor does our team recall a Porsche entering our lot here at Jaguar Morris County on Saturday. Perhaps you have us confused with another dealership. If you would like to further discuss your situation, please contact me directly at fpinheiro@paulmiller.com. Thank you. -Flavio Pinheiro / General Manager / Jaguar Morris County

February 27, 2018

The low of the low in customer service I’ve been seeing the beautiful FPace on the road for months now...I decide to treat my wife and I to the S model. Unfortunately my experience at Jagua More

by PavAlva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Micheal
Feb 28, 2018 -

Jaguar Land Rover Parsippany responded

Thank you for your feedback, Pavel. I regret you did not enjoy your recent experience with us. While it is our policy to document every interaction with all customers who come to Jaguar Morris County, our database, however, shows no record of your visit. If you would like to discuss this further, please contact me at fpinheiro@paulmiller.com. Thank you. -Flavio Pinheiro / General Manager / Jaguar Morris County

February 20, 2018

Never Again!!! STAY AWAY!!! Brought my 2016 F-Type for an oil change and they ended up keeping my car for 5 days. After calling them multiple times and no one knowin More

by JorgeFTypeR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not a clue
Feb 28, 2018 -

Jaguar Land Rover Parsippany responded

Thank you for your feedback, Jorge. While we regret you did not enjoy your recent experience with us, we do recognize you previously worked here at Jaguar Morris County. However, while we strive to provide exceptional customer service, we provided you with a loaner vehicle that was returned with excessive damage which you were responsible for paying per your contract. Unfortunately, we are unable to assist in this matter, but if you wish to discuss this further, please reach out to me at fpinheiro@paulmiller.com. Thank you. -Flavio Pinheiro / General Manager / Jaguar Morris County

December 09, 2017

cleaning house my wife and I both got vehicles and they gave us fair trade in and no xx. We spent a lot of time choosing what we wanted and they were patient and hel More

by joeuptime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
youseff, wayne , mike
Dec 11, 2017 -

Jaguar Land Rover Parsippany responded

Thank you for your positive feedback! We're happy to hear both you and your wife enjoyed your experience with our team. Enjoy your new vehicles!

November 27, 2017

Great Experience My experience at Jaguar Morris County in Madison, NJ was exceptional. My sales Consultant Glenn was great. All of my questions were answered and he ma More

by Renee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn
Dec 01, 2017 -

Jaguar Land Rover Parsippany responded

Thank you for your positive feedback, Renee! On behalf of Glenn and the team at Jaguar Morris County, thank you for choosing us. We hope you'll visit us again soon!

September 02, 2017

preowned car I bought a preowned trade in here. I found it on auto trader with a $500 coupon and was a pretty good deal. The rear tires(4 different tires) were a More

by martin s abrams
Recommend Dealer
Yes
Employees Worked With
Wayne, Mike, Greg, some unfriendly business guy who works with the banks
Sep 18, 2017 -

Jaguar Land Rover Parsippany responded

Hi Martin – thank you for the feedback regarding your recent visit. I regret to hear you did not enjoy your experience and apologize for any inconvenience during your time. My team and I would like to learn more about your visit and resolve any issues to make this right. At your earliest convenience, please reach out to me at bgonyea@paulmiller.com. Thank you and I look forward to speaking with you. - Bill Gonyea : General Manager : Land Rover Parsippany: bgonyea@paulmiller.com.

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